Nice staff and really good service provided.
Thorough service work, quiet and easy to reach location, Tesla loaners. Arguably the best service centre in the GTA.
Much has improved at this location over the last few months. Great group of people who will go out of their way to make things right. The location is away from the busy areas of Mississauga which is key. Keep up the good work and never stop improving!!
Amazing customer service. They really go out of their way to accommodate customers.
My husband and our extended family cannot effectively express our gratitude to the employees (Hitesh, Andrew, Kevin and Whitney) at the Mississauga Tesla Service Centre. Their professionalism, knowledge, attitudes, and kindness made us know with absolute certainty that this was the right choice and the right company to invest with. Thank you for your continued efforts to provide such outstanding service with our Model X! We can't wait for our Model 3!
I bit disappointing to say the least. This place tends to fall short of the "TESLA EXPERIENCE". Oakville and Lawrence is way better. They never answer their phones no matter what time you call. You could at least answer and ask to hold or do a call back. Quite often when you go inside there's either no one in sight or if someone's there, they seem uninterested to get off their nice chairs and ask if they could assist. At least look up and say, I'll be right with you sir/madame. This feels like any typical disappointing "dealership". If you do not appreciate working for Tesla, don't be there. Let someone else who has the passion and desire to work there. This is not what Elon would expect to see or in this case read about.
Great service
My wife and I have always received excellent service from Kevin & the team at Tesla service. Thank you so much for restoring our faith in the automotive industry and demonstrating such a willingness to bend over backwards to help us. We will definitely be buying another Tesla if for no other reason than the A+ service.
Dropped my $ 100k Tesla off to remedy dash warning lights. I happened to open the Tesla app while at work, only to see my vehicle going 145 km/ hr on the 407etr. I immediately called the branch and left a message. Got a call back about an hour later. Was told that the driver was spoken to and apologetic. I should not worry because no speeding tickets were received and that the toll trip would be reimbursed once I provided them with the bill from 407. Later, I would discover that I was speaking with the joyrider himself. Needless to say, I'm livid.
The service advisor, branch and regional manager have been very apologetic.
In an effort to restore my trust, the regional manager said that I could call him directly with any future complaints, the team member/ joyrider is facing disciplinary action, and in the future, my vehicle would be driven by managers only when dropped off for repairs. I am still upset. Do not assume that your vehicle will be driven in a responsible manner when you hand over your key fob at this place.
Was always wondering why I was seeing a new Tesla everyday. Took a drive over and found this Gem! Probably do a good job as nothing about Elon Musk is cheap :p
Great service!