About
Location :
Added by Jopie, at 31 October 2016
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 5:00 PM
- Sunday Closed
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12 Reviews
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28 November 2017
Parts department put me on hold for 30 minutesand then never picked up. Not good service and not how to treat a customer.
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28 November 2017
Knowledge of Electric Cars, and even their own EV Charging Station in their parking lot, is sorely lacking. I wasted a good 30 minutes on their front charger which was out of service, and removed from CHARGEPOINT's database (which I had to call ChargePoint service to discover). Sales people, front desk people, just about everyone was clueless. Clearly this place does not sell or service many SmartEVs, and their lack of helpfulness was, well, unhelpful.
Despite no customers in the show room, nobody even acknowledge my presence either time I wandered in? What were they all doing? I have no idea, but they were not engaging a potential customer.response / report this review -
25 November 2017
Don't even bother with their service area. They tell you it'll be ready at 3, walk in at 5:30 the car isn't even washed yet..management of service did absolutely nothing but go to the back and stall for another 15 minutes thinking I won't realize as if some thing was being donecame back and told me itll be another few minutes.. another lie.They don't follow up on anything you have to chase them down. They told me they had no cars avaialble while they fix mine and told me they can't send a shuttle after I had a flat and had no way of getting to the dealership because I was out of their way (may be you should mention that when I bought the car instead of gloating about all the complimentary services of never even get) .. No one really cares at service. Been here twice in 10 days for 2 flat tireseverytime has been worse.
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09 August 2017
I am a big fan of Mercedes-Benz and this (mid-town) is my service location for several years. I had no complaint until recently. A few weeks ago, I booked an appointment for my ML350 Diesel. It needed to check engine oil leak, a common expensive issue of this kind of vehicle (found on discussion board). They checked and changed oil (about $500 wasted). But next morning it ended up with loss of many thousands of bucks (that's a long story). An advice of "just drive" with leak and my huge trust on them were my big mistakes. I reported the issue to them and they offered me some discount for repair. It was nice of them. But my damage has already been done by that time. Was it a single instance or their recent systematic problem I don't know. I would suggest the readers of this review to be careful in dealing with them. They should be held accountable for their decision.
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03 August 2017
This Mercedes location is the one I choose. In the last 12 months our company has purchased two (2) Mercedes Metris cargo vehicles. Cargo sales lead, Ron, was extremely professional, kind and friendly. Months later the vehicles work great, and Ron even helps arrange service for us when we're in a pinch.
Highly recommend Ron and this location to anyone looking to add a Mercedes to their life.response / report this review -
24 July 2017
Efficient, Courteous Service. The driver was very kind and got to our home on time. Impressive service. Definitely would recommend it.
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15 July 2017
Great showroom with large selection of new and pressed cars. The sales manager that I am in touch with is Jeff Mockery who is very knowledgeable, trustworthy and attentive
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20 March 2017
Great dealership, very attentive service. Sam Essad help spec my car to my liking and within my budget.
Highly recommended dealership if you are looking for a Mercedes-Benz.response / report this review -
26 January 2017
My wife & I recently purchased a 2016 Benz from Bryan Haszczyn. He was very knowledgeable at the products, I told him what I wanted and needed for my wife and he found the perfect car for us, it's a beautiful 4 door white sedan. His expert advice made the whole buying experience fun and easy. I'd totally recommend my family and friends to see him, in fact I even told him once I'm done my lease on my Audi Q5. He needs to help me find the perfect SUV for me. One thing I do want to confirm is, if my email address on file is correct because I didn't get any email regarding about my purchase experiencing or survey. Once again thank you Mercedes Benz Midtown. Truly the "best or nothing"
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13 January 2017
Bought my last two cars from them. Their service is really good and even though you may have to pry a little they always end up honouring their warranty.
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09 December 2016
Amazing service, excellent mechanics. I've been to many Mercedes dealerships but this is by far the best. To be completely honest, the build quality of Mercedes is not very good, especially when it comes to interior fitment. But the service reps here take all your request seriously and the mechanics are high quality. Highly recommend bringing your car here for warranty fixes.
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07 November 2016
If you're looking for a Mercedes or Smart, check out this location - the service is excellent as are the vehicles they sell. Down-to-Earth, no nonsense, friendly-staff. I dealt with Eric & the car buying process was a breeze. 5/5
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