My wife and I stayed at this inn and suites while in Nanaimo to see some doctors at the hospital. Our first night was uneventful; however, our second night was absolutely chaotic. The guests on the floor above us were highly intoxicated, and quite restless the entire evening and well into the morning hours. The police showed up on 2 seperate occasions, and the night-time office staff was quite rude. We inquired twice as to when the noise from above would cease, and were told that they were not magicians. When my wife asked if we could have a different room well past midnight, she was told there were none available. When my wife asked for a partial or full refund she was met with nothing but resistance. Finally, when my wife suggested that a scathing review would most lilely be posted, the night staff thought it would then be appropriate to speak over her. Therefore, one star is one too many for this establishment.
Worst experience ever😡 Baseboard in the bathroom didn’t work and the heat lamp didn’t even have a bulb in it. The heat for the room was a digital baseboard with no instructions. I had to google how to set the temperature. good thing I have data on my phone because the wifi didn’t work either. The batteries in the remote Control for the tv were dead, and the other remote would only turn the tv on and off. There was also exposed wiring around the outlets as at least two were missing the cover plate. While trying to figure out the baseboard heater I also found multiple items left behind by other guests, confirming that It was not cleaned properly. The most frustrating part is that when I brought the items I found down in the morning and voiced my concerns the manager was completely unconcerned and indifferent. She told me I was lucky to have a room because I couldn’t get one at travel lodge. completely untrue I never tried to get a room at travel lodge but it obviously would have been a better choice. If I could rate this hotel zero stars I would because it doesn’t deserve ANY. and the manager is the WORST I have EVER dealt with and that says a lot because I travel for work. Never felt the need to write a review before but after the treatment I got following my terrible night I felt I had to. DO NOT STAY HERE
Totally met expectations. Friendly hotel staff and nice room. The hotel is doing some renovations and we got a finished room which is very nice. No air conditioning though so our stay was warm, but it was just fine. Will stay again.
Whatever rating you're seeing for this motel is too high. This place is gross. We were booked into room 307, and it was clearly not acceptable for human accommodation. Light switches had no covers on them, the bathroom window was held open by a rotting piece of wood, tile had no caulking or grout, no windows had screens on them, there was some sort of ear wig thing on the bathroom mirror, AND.. none of the rooms have air-conditioning. On a positive note, I haven't been killed yet.
Do yourself a favor and pay $5 more to stay somewhere else.
It's defiantly a "no-frills" motelif there was another room available anywhere in town I would have gladly paid double this rooms cost my own fault for not booking one in advance I guess.
From desk staff was really friendly and enthusiastic. Rooms visually were acceptable for the rates. The sheets were to small for the bed so they kept coming off.ewww! My biggest problem was the cleaning staff kept knocking on our door and then one used her key and walked in. What made matters worse although covered I was not fully dressed and my dog started heading out the door. I had spoken to a little boy who was staying at the motel the night before and he was scared of dogs. As I was not going to chase my dog as is, I had to grab her by the tail and yank her back in..not cool! Although the other cleaning staff were apologetic , the girl who opened the door was smirking the whole time she apologized.not acceptable!
Rented 2 rooms. One was nicely renovated the other looked like a supply closet. Got moved to another room which had no hot water. Super nice people who run the front counter though.
Nanaimo, bc. Service was great upon late arrival
Best rate in town! Great place to crash after a long day. If you are a neat freak or germaphobe then maybe you want to spend the extra money somewhere else. You get what you pay for.
Very mediocre place - clean but 1.5 star caliber. Bed had a broken leg. Would've gladly paid few bucks more to stay at Ramada just round the corner for better experience.
Clean and comfortable, close to town and shopping
I FIND THE STAFF AWSON AND THEY REALLY LISION TO YOU IF YOU HAVE ANY PROBLUMS THAT YOU HAVE WHILE STAYING THERE. AND THE DEST STAFF OUR THE NICEST STAFF I EVER DELT GREAT ROOM AND AT A GREAT PRICE.THEY BEEN SOME TO MY HUSBAND WHOS DYING OF CANCER THEY TREAT HIM LIKE A KING. I LOVE THE STAFF HERE THERE ONE OF THE BEST KAREN DUNCAN.