Absolutely the best customer service I got while researching for my car. I ended up making the decision for Morrey Mazda a lot because of that. Artur gave me all the information needed and the best deal he could. They gave me time to think, and I ended up going back and getting my car! Very very happy with my decision and feeling good that I have these guys to help me anytime now.
Service is always friendly and most times, service doesn’t take long. Appreciate the ride to and from places while we wait. Never do we feel like the service team is trying to upsell us. Thanks Team Morrey!
I had a very pleasant experience at Northshore Morrey Mazda with Armin Kamali this past weekend. I dropped by on Saturday feeling quite distressed with a flat tire. Even though I didn't have a prior appointment and they seem swamped, he took me right in with a welcoming attitude and took care of the problem in a very timely fashion. Armin is very knowledgeable and his professional and friendly demeanour put me at ease right away and made me feel assured that I have brought my car to the right place. I will definitely go back and I recommend this place to all my friends and family as the service here is exceptional and the staff is super helpful going above and beyond for their customers. Thank you Armin and the rest of the team!
I thought I would give them a second chance. I booked an appointment yet after waiting over one and half hours my car is still not in for an oil change. Just an oil change. I bring my car in here all the time and they are usually pretty quick but this is the second time I have been kept waiting while others drive in half hour after me, they have an oil change and have nails removed from tires and drive away before they even look at my car. This has happened before and I have brought it to their attention but the guy up front denies it. Coincidentally it is the same service desk person.
We bought a new car from these guys and I cannot fault a single thing with their service. The staff are excellent and a pleasure to deal with - and a special shout out to James who usually handles the servicing (thank you!).
The VIP package that we got at time of purchase is honestly a winning deal for us. whenever we get a service or simply come in to get our tyres or fluids changed, the car gets a complete wash and clean.
Its the little things that go a long way.
Well done guys, keep it up!
This dealership goes above and beyond. We purchased a slightly used vehicle at this location at a great price and today with had to deal with the service department, they were amazing too. We travel from Maple Ridge to North Van and will continue doing so for all our all our car servicing.
I usually have a pretty good experience there, and the guys would explain to me what extra services needed to be done and the cost. But I did not have a good experience today. I went in for my 1pm appointment on time, only to be told that my car would be worked on next after the mechanics come back from their lunch break. I talked to the front about the battery in my car remote key, and the guy told me that he can get the battery changed. I'm usually told how long the wait would be and be offered a ride to somewhere else. That didn't happen today. I asked what time I should return and was told
90 minutes. I came back in 90 minutes and my car was still being serviced. I waited a total of 2 hours for a standard service and was also charged $20 for changing the battery in my remote car key without being first told about the cost. Did not leave happy today.
I must say this has been the most outstanding service I have received right from booking the service appointment with Janet Whitby who was very proactive and went above and beyond to book my car in. When I took my car i was met by Kevin the service manager who attended to me right away and explained in detail all about Morreys service. Very impressed overall thank you and will keep coming back to you guys
What a fantastic experience I had purchasing my new car from this dealership in North Vancouver. Throughout my experience, I never felt like a customer, but like a good friend. Every step of the way, I felt like my needs were being heard, and the primary goal of the team, was to help me with my goals and my agenda, not some sales number or commission quota. Wouldn't dream of going to another dealership, nor driving another make of vehicle.
Fantastic service! Efficient, pleasant and Tom was so informative and patient as he walked me through what needed to be done. He was genuinely interested in how I was enjoying my new Mazda and we chatted about why I made the choice I did. I felt valued & taken care of from beginning to end! Bravo!
I bought my Mazda 3 GX Sport from a different automotive dealer than Mazda and have been bringing it to Morrey Mazda since I got it. Since my first service the service rep has been very friendly, informative, helpful. I never feel like he is pushing me to get any services done that I do not require and I always feel like I am getting good work done at a fair price. I know taking it to an independent garage would likely be cheaper but it can be hard to find an honest mechanic and when you find one you trust you stick with it.
We bought a new car from these guys and I cannot fault a single thing with their service. The staff are excellent and a pleasure to deal with. The VIP package that was thrown in at time of purchase is honestly a winning deal for us. whenever we get a service or simply come in to get our tyres or fluids changed, the car gets a complete wash and clean. the little things go a long way. well done guys, keep it up!
Super fast service! I had some emergency stuff happening during the service appointment, so they happily help me move some of my services to a new appointment and hurry with what they were doing. Everything worked out fast and with tons of help. Glad to have my car service there!
I bought a brand new sedan from this store. My decision was of course mainly influenced by how much I liked 2017 Mazda line up. However, the quality of my interaction with the sales staff at this store was also a factor. The staff treated me like a king, and provided unrestricted time and advice for me to make a decision. I did not feel pressured to buy and instead I felt a lot of confidence in the air that "we just need to give him all the correct information and it will be enough for him to by a Mazad, and buy it from this store". Specific thanks to Artur for his patience and friendliness. GREAT EXPERIENCE
The best place EVER!!! their customer service is amazing and they treat you as you deserve as a customer. Best deals ever and they help you in any way that be possible. THE BEST GUY EVERRRRRRRR is ARTUR!!!!!!!! He is a real gentleman which I have ever seen in car dealership in my life. I bought 2 Mazda from him and every time I was fully satisfied of their services specially. Thank you all for your great service and support special thanks to Artur.
HIGHLY RECOMMENDED!!!!!!!!!!!!