Sales staff is good. One of the best I've seen across all dealerships. No pressure at all.
After purchase service department is pretty bad. Never returning calls and not interested in just answering simple question unless there's a sales attached.
tried to book an appointment for an oil change in the next 2 weeks but they said they are fully booked everyday until near the end of November because everyone is booked for changing winter tires. I mean they should save some slots for other services NOT ONLY for winter tires right? What if there is an emergency break down with my car? Kinda disappointed with this kind of scheduling system they have.
Such a smooth experience! We dealt with Albert and his team to get my mother in law a 2018 CX-3 while i was outside the province and unable to attend in person.
I was very relieved to see the whole transaction was pressure free with no surprises and the final bill matched the quote exactly. The process was handled with care from start to finish never rushing through the details. I would highly recommend dealing with Albert and his team and will return in the future.
Did some repair & maintenance at Metrotown Mazda. Big shout out to Brad for providing exceptional service to help me get quality service and repair done at a very fair price. This is the best place to take your Mazda to, will definitely come back.
Dealerships suck.
However, this one is an exception. BS-free environment. Friendly, helpful and incredibly kind staff. Will from sales and Heather from service are top notch.
Thank you for giving me faith in car dealerships.
I bought my Mazda3 Sport GT two days ago with the incredible support and guidance from Mac Wu. Mac went out of his way to listen to our needs as well as help us find the perfect vehicle. He went beyond anything I expected and educated me on my new car as well as was a patient, understanding and very kind source of help. I enjoyed purchasing my vehicle at Metrotown Mazda and will recommend them to all my friends and family in the near future.
Thank you once again Mac, looking forward to seeing you again!
I used the service centre recently to have a new primary key cut for my wife's Mazda 5 - it works great. Also, the back up key for the vehicle never actually worked and even though the policy is to charge for a replacement, Brad was great help, going "above and beyond" to ensure I had a new key in hand in a matter of minutes, at no additional cost. He was understanding, helpful and professional. Outstanding work Brad, from another satisfied customer.
Alex
nice experience with Shirley, who is extremely helpful from the start! She deals with all my questions with unquestionable efficiency. She replies really fast even during her off hours. I would like to recommend her and the dealership to any with even the slightest idea of getting a mazda
My experience at Metrotown Mazda has always been great! The staff are friendly, knowledgeable and wonderful to deal with. I've bought two cars from here so far, and all with no regrets. Mac, Shirley and Lisa were all very good to work with!!
I had a great experience with Mac Wu at Metrotown Mazda, he made my car purchase went smooth and efficient, and he also got a good deal for me. The pick up service is helpful too. Thank you Mac!!
My experience at Metrotown Mazda was great all because of Mac Wu. He took the time to take care of me and my wife on our Mazda purchase. Mac really looked out for our best interest at all times and also helped us negotiate a great deal for our trade in. Overall Mac is a first class professional and treats his customers right. I highly recommend Mac Wu and Metrotown Mazda!
Bought a 2017 Mazda 3 yesterday after a long process of getting rid of my previous car and trading it to Mazda. Mac, Edward & Lisa made everything possible. I was helped by everyone at this location, and they all had so much patience with me during the process. I am really impressed with their customer service and I would highly recommend this location. Thank you Mac, Edward & Lisa and the whole team!
I am very happy with my new car. :)