Pro: Friendly service. Expensive but typical for dealership service dept.
Quality and thorough service. No complaints with service or staff. Been coming here for a couple years.
Con:
Horrible thumping night club music in showroom. Not enjoyable to wait in showroom. Better to have relaxing music.make me want to linger and browse.
I've been getting the oil changed on my wife's challenger at this location for years and for the first time we needed a break and recall job completed. Russell, the service manager was amazing in helping and sorting out all of our issues. I would recommend this service center for everyone looking to get their cars fixed.
This place knows how treat people. We had the great pleasure of dealing with Jonathan Kang. He's the friendliest, most honest salesman I've ever dealt with. I never once felt pressured by him and he worked his butt off to get us the best deal possible.
Great sales experience. If you need a new vehicle you need to speak with Jonathan Kang. He's probably booked but it's worth the wait. I've never had a more honest and helpful salesman. He will do his best to get you the car you want with the best price possible. He lets you come to your own conclusion and decision, not pushy dodgy salesman I've had before.
Last review back in 2014 three months after purchasing Dodge Caravan Crew traded in Chrysler Town&Country. Now back here again and got myself a RAM 1500 Night Edition fully loaded (no trade in). All Mine off limit to the ladies at home. Did my shopping and thanks Jonathan the help and also holding on to it till I got my finance sorted out. Thanks Susie getting the paper work going. Lastly, feeling great to finalize with Clayton (my fourth purchase with him and at this dealership). Almost got the RAM elsewhere.. close call so thanks for the tips Jonathan and Clayton. What is so different at couple of dealerships, being offered promises that they said they would considered and eager to make me sign the paper. When back to ask if they can be put on that blue paper, they will not put in writing. Here, I get straight answer yes/no and negotiate discount to make the deal. Glad to be back here for the forth time.
Jonathan has helped me three times since February and I finally ended up purchasing a vehicle from him. He has been extremely patient and diligent with his follow ups. It was a pleasure dealing with Jonathan. He is knowledgeable in the products and conducts business with professionalism. Jonathan is very friendly and it feels like he is working with me to meet my needs. I am definitely recommending Jonathan to all my friends and family and I highly recommend anyone visiting this dealership to look for him. He is someone I can trust and feel good about after purchasing my car. I plan to come back and purchase another car from him in the near future.
One of my friends told me you need a lifetime auto dealer, not only can he give you better deals but also always understand your concerns. Jonathan might be the one. His recommendation is thoughtful and reasonable and let you feel he is working for you. My wife and I are pretty happen with the new Ram 1500. Nice truck and deal. Thank you, Jonathan.
Sales representative was really friendly and helpful, the extra fees due to the banking transactions are not presented up front in the paperwork. Customers should be notified about the extra charges.
Cash payments options and incentive should be available and promoted, even if they represent a less profitable option for the Jim Pattinson group.
My husband and I had an awful experience here. We we're tossed around between 3 salesmen, the manager wouldn't speak with us or return our calls regarding the offer we had put on a vehicle and when we decided to walk away (due to terrible service, we really did want to purchase the vehicle) getting our deposit back was a nightmare!
Long story short, I would never go back and would absolutely never recommend this dealership.
These people sold me a vehicle that failed an out of province inspection. The vehicle was not road worthy, and they put in a terrible position where I was out hundreds of dollars thanks to their dishonesty.
I will never ever buy a Jim Pattison vehicle again. Oh and their stupid decal damaged the paint on my car. Forget everything about this place. Worst experience of my life.
Oh and these other fake reviews are a joke. You'd have to be pretty gullible to believe they're legitimate.
I really hope the people at this dealership take a good long look at themselves and realise what terrible people they are. You should feel ashamed.
I went in for a routine oil change on our 2015 Grand Caravan which we purchased here last year. In the service department, House provided great customer service. While I was waiting for my van, I met Jamal who let me know about some savings to be had on the 2016-2017 vehicles. The next day we went in and my wife and I looked at the vans but we had to run before the deal was done, but the next day we went in and figured it all out. It took 3 days, and there was very little pressure on us to make a purchase. We ended up getting a newer vehicle for 30% off MSRP with a far better interest rate than we were paying. Overall we had a great experience and highly recommend JP Dodge. Look up Jamal who was very helpful and friendly!
I recently purchased a fun Jeep Renegade from Jim Pattison Chrysler Jeep Dodge in the North Surrey Auto mall and I can't say enough about the wonderful service and attention my husband and I experienced! Alex our sales representative, along with the rest of the staff, were super friendly, helpful and knowledgeable making my experience buying a brand new car for the first time both enjoyable and stress free. Everything from the moment we walked into the dealership till we drove away made me feel like what I wanted and needed mattered to them. Thank you so much for making my day, and especially thank you for your follow up service and rescuing me in my time of need! You guys are amazing!