Name: Factory Direct
Address: 39 Orfus Rd, North York, ON M6A 1L7, Canada, CA
Telephone: +1 647-258-0440

Factory Direct is an electronics store, located at 39 Orfus Rd, North York, ON M6A 1L7, Canada. They can be contacted via phone at +1 647-258-0440, visit their website www.factorydirect.ca for more detailed information.

Location :

39 Orfus Rd, North York, ON M6A 1L7

Contacts :

Added by Jopie, at 01 January 2016

Monday 10:00 AM – 8:00 PM
Tuesday 10:00 AM – 8:00 PM
Wednesday 10:00 AM – 8:00 PM
Thursday 10:00 AM – 8:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 11:00 AM – 5:00 PM

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Anonymous

16 October 2017

Good prices, but lots of the refurbished products have not been properly checked/packaged.
Anonymous

25 September 2017

Good store to find cheap staff but not always they have what's in the flyers
Anonymous

15 September 2017

This is not the first time purchasing items from Factory Direct, but this is the first time visiting this location. In the past I made purchases from FD, which were a bit lets called it glitchy but turn out ok after the issue has been resolved.
Very please with the product purchased in the past. From this location (Orfus) I bought a go pro look a like clone. Beside the fact the quality of the video was crappy compared with other go pro like clone, the box was missing items from it. For example some of the different mounts that it showed on the box that the camera should have come with were not in the box. I guess for future reference customers have to make sure that the product has some sort of seal (even though most of the items are refurbished / open boxes) and open it in the store to check the content. By the way the product that I purchased was supposed to be brand new as per website description, so no excuse should be applicable from my perspective.
Prior to this visit my ratings for FD was good, now I can't say the same especially for this particular location. Also need to mention that the store was understaffed for weekend day when I visited.
I would definitely stay away from this location, and I would visit any other location if I need to.
Anonymous

31 August 2017

As stated by others, be very cautious. they don't give your money back if something is not in good quality. They haven't mentioned properly which is confusing many people like me. Most of the electronics (inc TVs) are "Refurbished" and not new. I went there and bought a TV because it was $80 cheaper than Costco and when I set it up I realized it is not in good quality at all. I called them and I noticed there is not any return. Later when I searched more I noticed the TV was refurbished and not new. Big loss. Be careful!
Anonymous

11 July 2017

huge selection of products, nice staff
Anonymous

02 June 2017

Wish I had seen the reviews before shopping here. Some products are final sale but they don't tell you that when you buy the product. They tell you they have a 10 day return policy but they don't tell you that there's no way you're getting your money back.
Some employees can seem dumb and I can see how that is mistaken for rudeness.
Most of the products aren't brand names, but they're Chinese brands you've never heard of. And the products that are brand names are used or easily broken. This place's second name must be Factory Defect.
If you buy something edible, make sure to check the expiration date to see that hasn't expired 1 year ago. I had to learn this the hard way.
The fact that this place still exists is nothing short of a miracle.
In conclusion, it's not worth the headache and it's not worth the visit. But if you must go here, then be cautious.
Anonymous

30 May 2017

Rude service. They dont give your money back if you return something not working good. So be carefull if you buy something.
Anonymous

12 April 2017

You can find a lot of great deals on electronics and toys.
Anonymous

12 April 2017

Had to return a keyboard yesterday with a broken key and the staff didn't even asked me for the receipt but told me to go and pick another one. Amazing service, thank you!
Anonymous

12 September 2016

Decent price on refurbished computers, under 200 for desktops and 200ish for laptops. Some oddly placed items like chips and snacks. Decent service as well.
Anonymous

27 August 2016

Saw some nicely priced electronics. Don't buy the candy at the front. It's August 27th, 2016. I visited on the 26th and saw a box of 'Turtles' that expired in March, 6 months prior.
Anonymous

08 January 2016

There are some good deals in this store for sale at a significant discount. Although many of them are refurbished, given the price, they are usually worth or more than worth the price.
Its customer service is pretty impressive, in my view, better than Sears, or even Bestbuy.
I bought a Sony blue Ray player online, which carries 90 warranty, I found one of its function not working just one week before the expiry of warranty. I could not find the box nor the receipt, but they just checked my email and exchanged for me. I have to say, goods are being sold at discount here, but no discount in their service.

Definitely will recommend it to you if you are budget sensitive.