Name: west elm
Address: 109 Atlantic Ave, Toronto, ON M6K 1X4, Canada, CA
Telephone: +1 416-537-0110

west elm is a furniture store, located at 109 Atlantic Ave, Toronto, ON M6K 1X4, Canada. They can be contacted via phone at +1 416-537-0110, visit their website www.westelm.com for more detailed information.

Location :

109 Atlantic Ave, Toronto, ON M6K 1X4

Contacts :

Added by Jopie, at 24 October 2016

Monday 10:00 AM – 9:00 PM
Tuesday 10:00 AM – 9:00 PM
Wednesday 10:00 AM – 9:00 PM
Thursday 10:00 AM – 9:00 PM
Friday 10:00 AM – 9:00 PM
Saturday 10:00 AM – 7:00 PM
Sunday 11:00 AM – 6:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Jesse Ray

28 November 2017

Had to order two nightstands online. After my trying to call the store directly 18 times. The answering service won't put you on hold. And the website doesn't offer the option of picking up items at the store so had to pay $40 for delivery which l didn't even want. Service with this company is the worst I've ever experienced. I can order large items through Amazon and no delivery fee. Their stuff is beautiful but comes with great hassle. Crate and barrel much easier to order with.
Serene Yeung

13 November 2017

If you wait for sales you can find some great deals. Especially for gifts during the holiday season.
Pamela F

03 November 2017

Love the design team! They were very helpful and encouraging through the design process. Made things a lot easier to pick. We bought quite a bit from this store. The products are well made. They gave me good ideas and solid advice.

Only thing I’d say is given how expensive and good quality the furniture is, it would make sense if they included delivery for your large items like dining tables and couches.
Van Nguyen

21 September 2017

I wish there were more locations!

I've enjoyed all my visits here. I can find a lot of trendy/modern furniture and accessories here.

My only complaint is that the website doesn't ship items from the Toronto location (dutys and taxes can add up quickly if you try to purchase online vs in-store).
Dannielle Holwell

20 September 2017

I called the store to ask some questions about a dining table I was interested in ordering. The girl I spoke to was helpful in answering my questions. I told her I would have a discussion with my husband and then call back to place my order. I tried to call back several times and was constantly hung up on once connected. I finally got through asked the same girl some other questions regarding delivery and told her I would call back again. Well that was well over a week ago and I have tried several times to call back and order and again every time I'm connected I am hung up on. The closest I got was last Saturday. I was finally connected. The same girl I spoke to previously answered. I said hello "girls name" I'm not sure if you remember me, we spoke last weekend about ordering said dining table. She HUNG UP ON ME AGAIN! I tried back again a few times and then decided to take my business elsewhere. They could have made a $3500 sale off me for 5 minutes on the phone but instead they are rude and just hang up on anyone that calls. I have since ordered a comparable (if not nicer) product that cost me less money, included a protection plan and offered free shipping. I don't recommend trying to buy anything from this store unless you can go in person.
Ziad A

13 September 2017

They offer great selection of furniture and decor items. Very expensive. Can only buy what they show in store. Many items on the website are not available to Canada. Staff always busy and hard to get a hold of.
House Of Rome

26 August 2017

Very disappointing service. I came in with a budget to spend on the redecorating of 2 rooms, and after 3 attempts could not even get 1 of the 6 sales associates to give me a moment. I caught one Associate putting a tray back on a shelf and asked if she could help me as I knew which pieces I wanted. She told me that she was "busy returning stock to the floor", I asked if she could maybe direct me to someone who would be available - she said they were all busy and I could just order online or call in my order. Like hell I will. I just went and spent my 8k at Crate and Barrel and they were happy to spend the time with me, and take my money. Good bye West Elm.
Tony Habib

11 July 2017

We like the furniture here coz it's suits our style. Put aside that some of the people there aren't helpful or nice. It's a bit on the expensive side though, I mean not IKEA prices. Overall they have good stuff, good finishing, and good taste. And their stuff are on the website as well.
Kmartina5

10 July 2017

Beautifully designed furniture but most of the items are overpriced. Cons: nonexistent Canadian website and very few employees are able to provide good customer service. I basically am not acknowledged unless I ask a question. The one person who did ask me for help was holding a pop up plant sale and I ended up buying. Pros: appealing merchandising and you can place orders over the phone. The dining table and chairs I purchased arrived sooner than projected. I added the white glove service for this which was great but all items do not need it, use your judgement.
Chris Hughes

10 June 2017

Wonderful merchandise, clearly overpriced but never the less good. The man behind the counter was horrible, didn't even want to look up when I was spending $5000 on 4 chairs and 1 light. Seems like I was breaking up his conversation regarding a smoke break. I'm reading all of these negative comments of poor customer service and I'm curious to know why change isn't made? The customer is the most important factor in a business, why do they continue to employee these unmotivated morons. You should also be privileged to know that this is my first negative review ever on Google.
Lindsay Roche

14 April 2017

Expensive and sales people were rude. Nicely designed items.
Shehrezade Mian

14 March 2017

Impossible to get a hold of them, they never pick up the phone. Staff is not helpful, and online orders are impossible to place if you live in Canada. CB2 is so much easier to deal with.

Update
Seems like they've hired new staff. Had a much better experience lately so I have updated my review.
Kelseyjeannekinney

06 March 2017

It's quite refreshing to walk into a high end place, as a young adult with alternative style, and not be trailed around like a delinquent. Kudos and thank you! On another note, the style and selection was great! Love the mid century modern pieces
Shane Gallagher

20 February 2017

Extremely helpful staff. Very clear with what they have and what you can get and the limitations of West Elm in Canada. But man, the quality of their furniture seems to have tanked. I used to think of it as upscale better looking and better quality Ikea with worse instructions, but the quality seems pretty weak these days.
Shirin Montebare

31 October 2016

I do like their stuff. this is my third time to buy from them. first i bought a coffee table, second time was my office desk and now I am waiting for my end table. for the coffee table i was lucky they had it in stock. for my office desk i had to wait 3 weeks and for the other one it has been a week now. I didn't have any problem calling them (thank god i didn't have the same experience that everyone talking about) but the people in store are not that knowledgeable or helpful! can't say all of them but i can say 3 out of 4! but i did like their stuff and i am happy with my purchases.