Name: Dueck on Marine
Address: 400 SE Marine Dr, Vancouver, BC V5X 4X2, Canada, CA
Telephone: +1 604-324-7222

Dueck on Marine is a car dealer, located at 400 SE Marine Dr, Vancouver, BC V5X 4X2, Canada. They can be contacted via phone at +1 604-324-7222, visit their website www.dueckonmarine.com for more detailed information.

Location :

400 SE Marine Dr, Vancouver, BC V5X 4X2

Contacts :

Added by Jopie, at 09 February 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 9:00 PM
Wednesday 9:00 AM – 9:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday 10:00 AM – 5:00 PM

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Anonymous

29 November 2017

Dan in sales sold us a great truck. Sales team was awesome. But that's as far as it goes. Service department was a joke. Had my truck in there twice for a wheel alignment and still did not get fixed properly. Instead, the second time around they fixed a "ghost flat" that I had and never phoned me to say anything about it or provide a receipt of the work on it. I checked for a patch. There was none. Bunch of baboons. Seems like they were using this false practice as leverage against me to soften the blow on not fixing my truck properly. I called and left a message for management. And emailed. No response. Shady.
Anonymous

28 November 2017

Incompetent

My experiences with this dealer has been negative from the get go and still is. It started with when I needed to buy a car, I already had one in mind, I asked the salesman for a test drive. I was told I would have to wait. I waited and was told via phone that I can NOT have a test drive whatsoever. I was given the run-around about how it's a high powered car and I would expect the same happen anywhere else. I went to the Ford down the street and they literally threw the keys at me for a test drive in their Mustang. I had to go out of my way and contact Amin Ladha (Referred by a friend) who finally gave me the drive and I sealed the deal with him. He's the only redeeming quality in this review. The other joke of a salesman had nothing to say after and was dumbfounded seeing I did not go with him.

When it came to service time it was even worse. Took it in for a transmission service due to a known issue. I was firstly ridiculed by the service advisor trying to convince me it's different from Canadian and American models. (News flash: The drivetrain is identical). It took them a week to figure out what to do. In this meantime they put on 100KM on the odometer for their 'testing'. The car was a mess. The fuel economy shot up like crazy meaning they were having fun with it. The papers wrongfully showed the odometer only being driven for 2km (which they tried to make me sign before seeing the car) when the reality is 50x that number. The gas began at a half tank and was less than quarter. The same advisor tried to convince me it was necessary to get three different techs to drive and figure out what was wrong. In the meantime a tech was revving the heck out of another car in the back.. The issue was very clear and the solution is well known. He then tried to convince me it's necessary despite saying himself on the phone it's apparent on all speeds. I was compensated for the gas after complaining but nothing was done to compensate the unnecessary mileage. Very dissatisfied with the service here. The icing on the cake when I got my keys back, the car was in sport mode. Clearly they were 'testing' it.
Anonymous

21 October 2017

We purchased a couple of vehicles from Dueck, both from Matt. Excellent service from him. I had to bring my Cadillac ATS in for service and got a loaner vehicle. When my vehicle was ready my husband picked it up and returned the loaner vehicle without refuelling it. Just a little misunderstanding, I did pay for the fuel cost, which was $20.00. I really hate to complain but, the overall treatment from one of your service associate was not very nice, notice that I saved her the embarrassment by not posting her name. She was very rude on the phone, and she could actually use some customer service courses. Sorry but I will be taking my service business to Richmond. So disappointed with your service drive in.
Anonymous

11 October 2017

I had a fantastic experience at Dueck on Marine - right from the first contact. I highly recommend this dealership to anyone looking for a new or used vehicle. Alex and Daniel were my sales guys and Matt is the manager. All great guys - helpful and friendly. They will do anything in their power to make sure you are happy. I absolutely love my new vehicle and they made a normally anxious experience pleasant and fun. Thank you so much Dueck staff.
Anonymous

22 September 2017

I highly recommend Dueck on Marine to anyone looking for a new or pre-owned vehicle. Dueck strives to ensure you have an enjoyable experience and is dedicated to offering reliable, efficient, and trusted products and services. The personable and professional staff also get to know you to find the right vehicle for the right price.
Anonymous

08 September 2017

Jonathan Overton was simply the best. He helped us deal with an issue and there was nothing in it for him. After having a horrible ordeal at another dealership I would highly recommend Jonathan as hes someone who you can trust. Thanks so much!!
Anonymous

19 August 2017

When I first visited Dueck to search for an used car, I was happily greeted by Jon Overton, who helped me sift through some of their used inventory and surprised me with a vehicle that was practically exactly what I needed. As it was my first vehicle, I was very overwhelmed by everything but Jon and his team at Dueck were quite accommodating and reassuring that they would take care of me. Jon has thus far delivered on his promises and has made sure I'm completely satisfied with my purchase. They work quickly, though I didn't feel too pressured to buy the car unless I was completely satisfied. Thanks again Jon for your patience and continued support with my first car!
Anonymous

15 August 2017

I brought my car in recently and received excellent treatment from Lisa Wilson. My initial oil change and inspection service took an unacceptable length of time and when I was told my brakes needed servicing, Lisa did an outstanding service recovery. She managed to get half the labour fee for the brakes waived, waived the inspection fee and covered my car rental while the work was being done. I left a much more satisfied customer.Thanks Lisa for your exemplary service!
Anonymous

14 August 2017

Happy Place ! You know that when the employees are happy that it is a good place to work. I believe that happiness is also connected with honesty and integrity. Dueck has been servicing my business car and truck now for over 5 years and I couldn't be happier. Thanks team !
Anonymous

26 July 2017

Bought my car here excellent service was very quick and easy however 2 years later their service department is the worst!!!!! I bout a maintenance package and yet no one ever knows what's going on EVERY single time I end up having to talk to a manager due to their incompetence. If I pay for a service in advance I expect to get it! If I hadn't purchased the maintenance package I wouldn't step foot in this place again their employees care more about what on their cell phone than customer service. also an oil change doesn't take 2.5 hours when I made an appointment a week ago! If I could put less than 1 star I would.
Anonymous

09 April 2017

I bought my Chevy here, purchase experience was very positive (thanks Sam!).

I do all my service here too. My experience is that it is generally good work, but slow. Oil change and tire rotation generally takes 3-4 hours (with appointment). The free wash and vacuum is nice, but it adds about another hour to the service, and they don't seem to consider that time when calling you to tell you the vehicle is ready. They seem to know the delays are long, and often give out free coffee and muffins to compensate.

Some of the service associates will tell you that a particular service is ''overdue" implying that it is necessary to maintain your warranty. They will be honest if you ask them whether the service is 'required' or 'recommended', however.

I'll definitely continue to do my service here, just a few things that would be needed to get five stars.
Anonymous

31 March 2017

Firsts time I went to DUECK on Marine I had the luck to get Lisa Wilson to advise me with my vehicle. She was super awesome from the start. I got my car fixed and about two weeks after I had another issue with it so I called her up and she helped me out again!
The services were done well and very fast! Customer service from Lisa was superb! If you go to DUECK on Marine I highly recommend her!!!
Rafaela
Anonymous

25 March 2017

I left here pretty unhappy yesterday due to the service taking longer than I expected and a service charge that I was not expecting.

However, Andy from their service department called me to ask about why I had I poor experience with them. He very clearly explained why it took longer than expected and understood my frustrations which I definitely appreciated. It also seemed like he was actually interested in hearing about my experience to improve it and not just giving me lip service, so definitely seems like they're trying to put the customer first.

I left there yesterday in a pretty poor mood and felt it deserved 1 star but after speaking with Andy after the fact, it's clear they're customer oriented and my issues were seemingly an isolated incident. I've bumped it up to 4 stars as it seems they certainly want to put customers first (and I must have been hangry when I left yesterday).
Anonymous

20 March 2017

Wife bought her new car here a couple years back. Have been treated very well with everything from questions when we were just looking to fixing a couple little factory defects at no charge. Service has been outstanding. Have to give a shout out to Terry in parts. Dealt with him for year's and he has always gone out of his way to track down hard to find part's, or even look up a part number change for me.(gm likes to do this) This is the type of people I love to deal with.
Anonymous

16 February 2017

If I could give a 0-star, I would. What terrible customer service from such a large dealership. My family and I came to see the Chevy Bolt last weekend. We literally walked around the WHOLE dealership. Not one person bothered to acknowledge our presence. We found a sales person, by the name of Alex; my sister asked him if they have the Chevy Bolt for viewing. He returned by asking "Who's going to buy the car?" Well that was rude. I came around and asks him the same question. "Do you have the Bolt for us to look at?" He insisted on asking "Who's going to buy the car?". We came in together to look at the Bolt. it does not matter who is buying And then, the message became clear. After my father said he will be the primary owner, Alex only talked directly to my father, ignoring all 6 of us, not giving ANY eye contact. Seriously? He blabbed on about how great his dealership is (keep in mind, he did not answer our question of if they had the Bolt). He did so for about 3-4 minutes, not allowing us to ask questions, nor comment. He kept asking us "Do you understand?" like we were not able to comprehend and understand English. I came from a sales background as well. and first no no for any sales person is NOT LISTENING to your customer's needs. Second is NOT ANSWERING the inquiries directly. Third, giving customers information that they are not interested in. Alex managed to hit all those in 5 minutes. My sisters and I had to stop him from rambling on. What a waste of our time. We were shopping for an electric car and was ready to purchase but turned off by his appalling customer service. We left the dealership and would never return again even if they had the Bolt. We would not recommend the horrendous service to anyone either.