Name: Destination Toyota Burnaby
Address: 4451 Still Creek Dr, Burnaby, BC V5C 6G9, Canada, CA
Telephone: +1 604-571-4350

Destination Toyota Burnaby is a car dealer, located at 4451 Still Creek Dr, Burnaby, BC V5C 6G9, Canada. They can be contacted via phone at +1 604-571-4350, visit their website www.destinationtoyota.ca for more detailed information.

Location :

4451 Still Creek Dr, Burnaby, BC V5C 6G9

Contacts :

Added by Jopie, at 16 January 2017

Monday 7:30 AM – 8:00 PM
Tuesday 7:30 AM – 8:00 PM
Wednesday 7:30 AM – 8:00 PM
Thursday 7:30 AM – 8:00 PM
Friday 7:30 AM – 6:00 PM
Saturday 7:30 AM – 6:00 PM
Sunday 12:00 – 5:00 PM

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Anonymous

30 November 2017

Our Product Adviser at Destination Toyota Burnaby that my husband and I met with was Tony Wei. Tony was very genuine, polite, attentive, patient, and very willing to help. That's the main reason that we chose to purchase our vehicle at Destination Toyota Burnaby. The young man who drove us to the warehouse to inspect our new car was very polite and helpful, too.

This dealership is impressively well organized and efficient.
Anonymous

16 November 2017

We recently purchased a used 4Runner from Destination Toyota and were amazed by how incredible the service was and how beautifully they prepared the car for pick up. It was like getting a brand new car, and the sales staff made us feel like we'd just bought the most expensive car on the lot! I'd especially like to acknowledge the amazing work our salesman Michael Ash did for us - he's a real star, and if you're in there looking for a car make sure you get him working for you too! We'll definitely be recommending this dealership to friends looking to get into a new or used car.
Anonymous

09 November 2017

Could not have been happier with the service and car I took home from Destination Toyota Burnaby. Nick Solaczek was fantastic from start to finish. He went above and beyond to make sure the second hand vehicle I purchased was in the best condition possible and that I was completely satisfied with it. I highly recommend seeing Nick if you're in the market for a new car and looking for honest and down to earth service.
Anonymous

27 October 2017

After purchasing a new vehicle from Destination (great experience) I scheduled my first maintenance. Unfortunately they don’t tell you at the time of scheduling that even for a quick maintenance item it will take many hours as your car sits in the lot waiting in line for a mechanic. I would not recommend this location for service unless you are just dropping your car off and picking it up later.
Anonymous

21 September 2017

The whole team that I dealt with was fantastic! They were very efficient and the buying experience was low pressure. Sales person (Peter) was very knowledgeable, respectful, accommodating and was able to help me make the right vehicle decision. Went in looking at hybrid XLE and left very satisfied with gas Limited. Managers and Finance team (Leo) were reasonable and fair throughout negotiations. Very reputable team from top (Carmen) down (Detailing crew)! Can't wait to buy my next vehicle at Destination.
Anonymous

29 August 2017

If you are looking for a new or used car I highly recommend Destination Toyota! I just purchased a used vehicle from this dealership and couldn't be happier. The staff was very friendly and the entire process was very easy and straightforward. My salesman Michael Ash was fantastic and really went the extra mile to help my family and I choose the right car and ensure that it was coming home with us. If you are thinking about buying a car visit Destination Toyota and ask to speak to Michael Asg, you won't regret it!
Anonymous

25 August 2017

Michael Ash was our sales person at Destination Toyota and he provided us with great service from the moment I called the dealership right through to the when I purchased my car. I couldn't be happier with my new Toyota Rave 4 and his follow up calls are always appreciated. He answered all of our questions, was very hospitable and took care of our needs. I feel good knowing that he is going to take care of my family and friends with future Toyota purchases. Thank Micheal!
Anonymous

21 August 2017

Great customer service! Steve was very informative and super pleasant to deal with. I would recommend Steve to anyone of my family and friends! We will definitely be back to this location when the lease is up to trade in the car. Thanks again!
Anonymous

19 August 2017

My experience was great. I went in knowing which model I wanted, and after test driving and getting more explanations on the features, I was more convinced that was the car for me.

My product advisor, Larry Nguyen, made the purchasing as comfortable as possible. He didn't pressure me to add features or upgrade to a higher end model. He just wanted to confirm that is the model I wanted, and if he can sweeten the deal for me. He was courteous, knowledgeable, and great at explaining all the new features of the car (as my old car was a 2002 highlander, I wasn't use to all the new tech).

Overall, my experience was great, wasn't sure if this location just has a high level of service or was it just that the product advisor I got was exceptional.
Anonymous

12 August 2017

The service was superb, up to the point we paid the non-refundable deposit. After that it all went downhill. The below problems are not even a complete list:

1. Deposits were paid on Friday and car pickup was scheduled to be on Tuesday. Accounts manager said the banks in Ontario were already closed so she had to contact me about the results of lease approval on Saturday. On Saturday, she called and told us that there is a possibility that the banks MAY require additional documents from us, but that was the last time we heard from her. She was on leave on Monday and Tuesday, and apparently just left her files unattended. Despite of calling the sales guy on Monday starting from 3pm, he didn't call back until 9pm. Turns out he was surprised to hear that the car pick up was scheduled in the next morning. The bank needed some minor documents from us, but since the banks in Ontario were already closed, we could not get our car on the scheduled Tuesday. We had to rent a car for one more day (costs eventually reimbursed by Toyota) and lots had to be rescheduled at our end due to the delay.

2. When we picked up the car, none of the added features as listed out in the purchase agreement were added. We called the sales guy and he had no recollection of them whatsoever. Eventually, we had to schedule an appointment a week after the pick up to add back those features, and again we had to make some plan changes to accommodate the appointment.

3. The sales guy agreed to give us some minor complementary gifts which he said he would "leave in the trunk" when we pick up the car. The trunk was empty and he again had no recollection of his promise. Those are minor gifts which wouldn't affect the sales at all, but a promise is a promise and it needs to be kept.

Basically, we would have appreciated some more attention on our transaction. Instead, we had an accounts manager who had vanished and a sales guy who did not remember any details of our purchase.
Anonymous

22 March 2017

I have nothing bad to say about my experience with this dealership. Just 2 days after I made the decision to purchase a vehicle I found exactly what I was looking for at Destination but I was way over in Victoria and had to wait 6 days before I could get over there. Kam responded to my needs and my texts and calls at every possible opportunity, even when there were time slots he'd be unavailable to respond, there was still a response. Very happy with my purchase and grateful they were able to hold it for me for as long as they did until I could come and look at it. Having done many comparisons at other dealerships and private sales I'm more than happy with what I bought at for the quality of my used purchase. I'd also like to highlight Tina from finance and warranty when there was a package I couldn't afford for warranty on used she kept coming back with options until there was one that fit into my budget and the vehicle. Thanks you guys!
Anonymous

05 March 2017

I first visited Destination Toyota a few months ago just to get a look at the new Tacoma. Sam Yip introduced himself and was extremely helpful and polite. I have since emailed Sam many times and he has always been willing and prompt at answering my questions. Today was my only day to come into the dealership and he said he would come in on his day off, I was impressed! Today we purchased our Tacoma. Sam and Russell, his sales manager sealed the deal. We were treated extremely fair both in trade in value and purchase price and would highly recommend Sam and Russell at Destination Toyota in Burnaby.
Anonymous

01 March 2017

Wonderful experience here with Destination Toyota. To be brief:
- customer service was exceptional (chauffeured home while my car was under maintenance, set up an appointment on the spot for additional work)
- friendly staff in the service department (I believe it was Leanne, she was so so so great)
- attention to detail incredible (I was provided with a break down of what my future service would cost and entail, car got washed and vacuumed, my tire with a nail in it got fixed too!)
- answered my questions (I had called the day before my visit inquiring about new tires and cost)
- efficient in appointment booking (got an email confirmation, was able to do it on the spot)
- location is convenient to highway on/off ramp
- building is clean and bright, coffee and water available, plenty of seating space

I will definitely be returning to this location. Thanks!
Anonymous

28 February 2017

I and my wife walked in the first time to the Destination Toyota in Burnaby on a chilly day in February, looking for a lease Corolla. Within a minute we were welcome warmly by an advisor named Henry Chan. He was polite, enthusiastic and knowledgeable in answering our questions. He explained to us the 2017 Corolla features, the lease terms and then lead us to cars on display. We then told him frankly that we will look for a Kia car for comparison. In the next few days, Henry kept on calling but not pushing us, regarding my progress of car selection. He answered our questions and accommodated requests such as to show us all the colors of Corolla CE on site. We told him that we had a quote sheet from another Toyota dealer, and he said he will try his best to beat the offer. So we went back to Burnaby location the next day on Feb 16 at around 2 pm. Henry patiently showed us all the colors of the CE model, and test drive it. We then negotiated the lease terms and finally got a very good deal, So we signed the documents right away. It was already 6 pm, four hours have passed with happy experience. Two days later a drove away our new CE with total satisfaction. We owe Henry much and the only thing we can do to show our appreciation is to write some notes, in addition to the verbal thank you words said to the manage Russel about Henry and Destination Burnaby. I even joked that Henry was not good, but excellent, and I would give him 11 out of 10 if there is such a scale.
Anonymous

23 January 2017

I am very impressed with the service I received from Destination.
I picked up my new Highlander from them last week and I couldn't be any happier with with my experience.
I dealt with a very pleasant and genuine sales person named Young who's main objective seemed to be that I was happy with my choice.
I also met with John the sales manager when it was time to hammer out some numbers and I think he was quite fair.
In the end we had a couple of wrinkles to iron out in our deal which was handled directly by the store manager James.
Although he had an entire dealership to run he took the time and worked with me to make the deal was smooth and painless.
Although I'm sure destination sell tons of cars James took the time and made me feel as if I was his top priority.

I want to say a big thank you and I highly recommend this dealership if you are looking for a Toyota.