About
Location :
Added by Jopie, at 27 March 2011
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
Gallery
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10 Reviews
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24 November 2017
Awesome service.
*Update*
Visited this place multiple times now with a few different vehicles. The service is always stellar! They are professional, quick and make you feel valued however the prices seemed a little hefty. I had an almost identical job done at another shop for much less money and equal quality repair. Unfortunately I left every time wondering if I paid borderline too much for what was done. Service left me feeling warm and fuzzy but the prices certainly did not. Very expensive. I might even risk saying, overpriced.response / report this review -
04 October 2017
Had the car in this morning and was really impressed with the exceptional customer service from Ernie and quick turnaround on the repair from the guys in the shop, despite being short staffed. Whether it was booking the appointment, dropping the car off, or picking it up, all interactions were extremely pleasant, welcoming, and professional. More and more these days, top notch service levels are rare. I would highly recommend Budget Brake and Muffler in Nanaimo, they stand out from the crowd!
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01 August 2017
Tremendous service from a genuine team of professionals. Kudos to Dennis, especially, for working so hard to ensure my family and I got what we needed to be and feel safe on our trip home.
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16 July 2017
Great service and very friendly knowledgeable staff!! Highly recommend them !!
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12 July 2017
We were from out of town and experienced fast ,friendly , and efficient service. Would definitely recommend
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26 January 2017
On recommendation I made this BB&M my "go-to car care centre" for past six yrs. I expect sound knowledge, reliability, thoroughness, integrity. The bonus has been peace of mind. "Fair trade" 10/10 !
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21 April 2016
I HAD TO RESCHEDULE MY APT TO A LATER TIME IN THE DAY. I DID THIS SEVERAL HOURS EARLIER OUT OF RESPECT TO THEM. ERNIE SAID "NO PROBLEM" JUST MAKE IT IN BY THE TIME HE SUGGESTED "WE'LL GET YOU IN". THEN, WHEN I WAS SET TO LEAVE FOR THAT TIME FRAME HE CALLS ME AND CANCELS?? I EXPLAINED I LITERALLY SPENT THE WHOLE MORNING GETTING THINGS ARRANGED TO MAKE IT WORK AROUND THE SHOPS SCHEDULE AND HE JUST TOLD ME IT WOULD HAVE WORKED BETTER EARLIER. WHY DIDN'T HE TELL ME THAT SOME HOURS EARLIER SO I HADN'T WASTED MY TIME ALL MORNING WITH MAKING THIS WORK.IT NOT ONLY INCONVENIENCED ME BUT SEVERAL OTHER SHOPS THAT I SCHEDULED TO TAKE THE CAR IN AFTERWARDS.
HIS ATTITUDE WAS VERY INSOUCIANT OFFERING NO APOLOGIES FOR THE CANCELLATION.TO FURTHER ADD INSULT TO INJURY WHEN I SAID NOW YOU'VE FORCED ME TO TAKE MY BUSINESS ELSEWHERE BECAUSE THERE ARE OTHER SHOPS THAT ARE AWAITING THE CAR. ERNIE'S REPLY---"GREAT".
BEST GO BACK TO BUSINESS SCHOOL THERE ERNIE AS THE BASIC 101 RULE OF OWNING ANY BUSINESS IS TO TREAT IT'S CUSTOMERS AS YOU YOURSELF WISH TO BE TREATED. I MAKE SURE IN MY BUSINESSES THAT THE CUSTOMER WALKS AWAY HAPPY KNOWING I DID EVERYTHING TO MAKE IT WORK.
I WORK MY BUTT OFF FOR MY MONEY AND MY MONEY GOES TO PEOPLE WHO ARE A BIT MORE COURTEOUS AND PROFESSIONAL.
LOOK ELSEWHERE FOR THE WORK AND SOMEONE WHO APPRECIATES THEIR CLIENTELE.response / report this review -
10 December 2014
Awesome service
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29 July 2014
My Dad has experienced great customer service here for years. Dennis and his staff are knowledgeable and give honest recommendations for the repairs needed. They go the extra mile and send out reminders so my Dad knows when his vehicle needs servicing. Keeping his red Honda Civic on the road!!
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03 April 2011
Got my brakes done here. they have sqeaked ever since.
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