About
Location :
Added by Jopie, at 23 December 2016
Opening Hours
- Monday 8:00 AM – 8:30 PM
- Tuesday 8:00 AM – 8:30 PM
- Wednesday 8:00 AM – 8:30 PM
- Thursday 8:00 AM – 8:30 PM
- Friday 8:00 AM – 8:30 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday 8:00 AM – 4:00 PM
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13 Reviews
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21 November 2017
The doctors of this location are fine and do there job properply.. However the lady at the reception gave me such a bad attitude.. It made me want to leave this location. She has no customers service experience and seemed she hated the world.. That my experience here. Don't come here. There are better.
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11 November 2017
I do like the walk- in clinic. Never have encountered any issues aside from long wait times. However, my last visit was a tad concerning. I came in to get a refill on a prescription, just to find out AFTER filling it, that it was the incorrect dosage. Considering the last 8 months I have been getting my prescriptions from walk in dr's at Albany, the information about my dosage would be directly on the computer screen that the doctors use in the examining rooms. The Dr did not do any blood work as of yet that would determine my dosage needed to be increased. Not to mention after 3 years of taking a specific brand, this dr also changed that as well. Pretty careless and concerning. I also do not have medical coverage and paid full cost for this prescription, that I will likely now have to change and pay for again. Not impressed
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08 November 2017
After not having a family Dr. for a long time, the clinic suggested that I apply for a Dr. with them. I called in September 2016 and signed up with Dr. Jessamy. I was told that I would be waiting a couple of months as there are a number of people on the list ahead of me. A couple of months wait seemed reasonable after not having a family doctor for a while. I didn't hear back from the clinic and my calls weren't returned until February or March 2017. At that time the receptionist called and informed me that a spot finally opened, except that it wasn't even with the doctor who's waiting list I'm on. I told the receptionist that I wanted Dr. Jessamy to which she replied that I could be put on her list, but would have to wait for a few months. She was not interested in the fact that I had already been on her list for almost 6 months. It's now November 2017 and I still haven't heard back from them. I've been on the wait list for a year and 2 months. When I do get sick and visit their walk in clinic they tell me that I should be seeing one of their family doctors instead. Call me crazy, but a year seems like a ridiculous amount of time to wait to be seen by a doctor who's accepting patients.
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05 September 2017
I love my doctor. She's been seeing me for over 6 years now and I never have to wait more then 5 minutes to get in. I'm not sure about anyone else there but my experience with Dr. Kusenthiran has been amazing so far! I would recommend her to anyone. The ladies in the front have always been nice to me. Even when I run late for my appointments. Plus I like the convenience of having everything in one building. I travel across the city to go to Albany and for me it's worth it!
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24 August 2017
I have been going to Albany since 2010 and have always found the experience efficient, organised, reassuring, helpful and professional. The wait times for the walk-in have always been under 45 mins when I've visited. They offer many services upstairs so referrals and consultations are often very quick. Pharmacy on the main floor and right next to Broadview subway station.
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20 August 2017
I'm a New Patient & thus far I'm impressed.
The Staff was Excellent in phone & in person.
The Dr. we saw was kind, validating, a good listener, patient, & seemingly very knowledgeable.
Essentially a Great experience & environment overall.response / report this review -
18 August 2017
Might be the first time I write a google review but it was THAT bad
Went for swabs Monday for excruciatingly painful sore throat was told results would be in 48 hours. Called today, told the results were in. Went there, waited 1:30 hour for the doctor to tell me they didnt have the results and didnt know where they were. Told me "maybe tomorrow" and dismissed me.
I went upstairs to the labs to complain turns out the doctor I saw Monday didn't take the swabs properly (she apparently doesn't even know which swab to use for what, she used the genitals swab for my throat!). The technician advised her of that no one from the clinic called me to tell me to go back and do new tests after being told the first ones were not usable. I guess it didn't matter, they swiped my card.
So I went back down to the clinic and asked to see the doctor so she could at least take news proper swabs (after all I HAD just waited 1:30 to see her for nothing!) only to be told by a girl with zero compassion or people's skills (why would you chose that field!!?!) that I had seen the doctor once already today (that 2 minutes she took to tell me she didn't have the results) and that I had to pay if I wanted to see her again.
So basically they'll charge the government 75$ for that time she "saw" me and deny me actual treatment when all of that all stems from their own mistake. and I wasted a week of pain and no closer to an answer.
Stay away.response / report this review -
26 July 2017
Poor customer service from receptionists. They don't know how to properly book appointments. You better call to double check once you make one because the staff don't know how to use the computer booking system and may just book a random day. Who knows maybe they do it on purpose just for kicks.
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14 March 2017
Terrible service in the Walk In clinic. The ladies in the reception were pathetic uncivilized smart asses treating patients like animals. Levels up was the Doctor's demeanor. I have always had a good experience with the Doctors in the clinic.
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08 March 2017
Love my doctors there, never anything but the best service since 1995. However their blood lab is the slowest i've ever encountered. Even the lab in the old building was more efficient. So I timed it today. 30 minutes and 5 people were seen with a staff of 8 as far as I could see, I sat right in front of the entrance and counted and timed. This wasn't an abnormal day, it's like that all the time. I counted the unprocessed files in front of me at their desk, 18 with about 4 processed behind their desk. I'm claustrophobic and had a panic attack so I asked for my paperwork back.
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06 March 2017
I waited about 3 months to get the first appointment of the day with one of the plastic surgeons (I am not saying the name only because I do not know who decides how appts. are booked), only to find out that they booked 4 patients for the 8:00 time slot but the patients are not told in advance to allow them to make an informed decision on whether or not they wish to book the appt. under those conditions, so this is unacceptable and in any case, booking multiple patients for the same time is unethical given that they are deliberately setting patients up to wait for longer than they need to. Why isn’t our time worth anything? Is it because our health-care is covered? Does one deserve respect, only if they are paying for medical care? And in my case, OHIP no longer covers my procedure so I would have been paying anyway. And I already have to plan about 1 month ahead to get the first appt. of the day with my GP because they book an appt. every 15 minutes (also not cool) and I have waited for almost 3 hours in the past (and finally gave up and left without being seen). As an aside and since I am writing, I should also mention that the new lab does not use the take-a-number system even though this is what patients were used to with the previous lab and this is inconvenient and annoying…but the lab techs are friendly and efficient. Now, having said that, and before relaying the poor experience I had today, I want to say that my GP is great; the staff at Albany are generally helpful and friendly; the building and bathrooms are kept clean; and my experiences with the walk-in have all been good ones. So here is what happened today: (and let me preface this by saying that the irony is that I was supposed to see a different plastic surgeon but as he was only at Albany for 1 hour each week in the middle of the morning, I changed to another Dr. just so I could get the first appt. of the day - little did I know) So, I arrived about 10 minutes before 8:00 and as far as I could see, I was the first to be checked in; a couple came in after me and said that they had an 8:00 with the same Dr. so I thought a mistake had been made but since I was checked in first, I wasn’t worried about it, but when a third person arrived and said that he also had an 8:00 appt. with the same Dr., I asked the receptionist (Carol) why they booked 3 patients at the same time and she said that it’s because every appt. is different (she mentioned consult, procedure, and follow-up), although how that explains why they purposely triple-book for the same Dr. at the same time is beyond me - on the contrary, if they know why the patients are there, they should be able to plan to avoid delays as much as possible. Not wanting to appear unreasonable, I sat back down but when the couple that came after me were taken in first, I asked Carol why and her response was to take me into one of the exam rooms, so I waited until 8:30 and tried to tackle the issue with her again but she was unapologetic, and tells me that she had put in a lady before I arrived , admitting that they booked a fourth person for 8:00 so I just gave up and left. I realize that a half an hour isn’t that long to wait but since there were numerous people booked at the same time, and no transparency, I had no idea when I would be seen and I was missing work unnecessarily. I probably will not leave my GP, but I will be looking for a plastic surgeon's office that has a more equitable booking policy.
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09 January 2017
Went to old clinic on Danforth most of my life. We come from out of town now and the clinic is fine with a great family doctor. Only issue is parking where most of the time you must drive around the Green P lot waiting for a parking spot to open up.
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30 December 2016
I hate the call center. The guy Justin has no manners also doesn't know how to do his job. They need to train their staff properly so they can have an efficient service. If my children's doctor wasn't so amazing I would've changed clinics already.
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