About
Location :
Added by Jopie, at 14 September 2016
Opening Hours
- Monday 9:00 AM – 6:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 11:00 AM – 5:00 PM
Gallery
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15 Reviews
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11 December 2017
excellent store with big variety.
perfect service i ever get in camera store!!!
nice price!
Cameron helped me buy the best camera and find the best deal, as well as very professional!
Gefresponse / report this review -
30 November 2017
Customer service was EXCEPTIONAL. A big thank you to Lee, who helped me with a photo book. Her expertise and her professional and friendly manner were truly a breath of fresh air. After I left the store, she followed up my order to ensure it was delivered on time. A heartfelt thank you, Lee.
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24 October 2017
I have followed Rob for his amazing service for over 3 years, from the Fountain Gate store to Elizabeth street. I will make the trip into the city any day over a local store just for this mans professional service and expert advise. There has never been a query unanswered or a problem unsolved, the Teds team here have always been great!
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22 October 2017
What can i say. I had specialist needs re my camera and lens issue. I was referred to a gentleman called Rob. He was beyond helpful and knowledgeable beyond my expectations. I am amazed that passionate staff still exist in this day and age. i could not let this moment pass without congratulating Teds and their staff. i have no doubt in my mind about returning and recommending this store. Thanks again Rob (problems solved)
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22 October 2017
Every time I go into the store Rob is always able to help me find exactly what I want and need. Always solves any issues i have no matter how large or small they are. Providing me with alternatives and options to everything I am looking at. Would recommend Rob to anyone who is looking at getting anything photography. Whether they be starting out or wanting to get professional gear.
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12 October 2017
Warranty Claim
Had a faulty product, the manufacturer said they would not warranty it. Teds replaced it without any dramas. Very impressive customer service.response / report this review -
08 September 2017
Had a brilliant experience with Jesus. He had great product knowledge and really was interested in helping us with our purchasing decisions and answering all our questions. Great customer service! Very enjoyable shopping experience.
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06 September 2017
I was mocked publicly by a staff member for requesting the return of my deposit on a newly released camera that was on waitlist (which according to store policy, I was fully entitled to do so). I was further humiliated by said staff member when I produced a scanned photograph of my record of the deposit instead of a physical copy. I suggest that people spend their money at any other of the other camera stores on the same row and avoid Ted's on Elizabeth Street.
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10 August 2017
After doing my shopping around for prices. I find this place, gives the best service. I dealt with David, he explained everything and gives great advice before I bought my Canon 6D MK2 with extra macro lense and lighting box, and the tripod. He did a package deal for me. I''m a very very happy customer.
Thank you David.response / report this review -
30 July 2017
Good store. But always have to wait for 10 minutes. Everyone looks so busy.
I got my camera lens and tripod. Best thing is competitive pricesresponse / report this review -
22 March 2017
Their 14 day exchange (but no refund) policy means that if the product doesn't perform the way you want it to and there's nothing else in that price range you want, you are screwed and have wasted your money. This is what happened to me, even though I returned the product in perfect condition, fully repacked.
Also, the wait time for service is usually far too long, and the manager was in no way sympathetic or helpful, just repeated the 14 day exchange policy like a robot. Will never shop here again.response / report this review -
15 March 2017
Jeremy is the B E S T!!!
I bought the Olympus OMD mk 5 the other day off Jeremyi was blown away by the whole experience, he was so full of knowledge and information and great advise, everything that you need and hope for when you are walking into a store you may end up spending a lot of money in but unfortunately in more cases than not you dont get it. He stands out a mile in comparison to previous experiences in N.z.
Ive already told all my friends and will carry on to do so that if ever need any information on cameras or electronics he is the guy to see.
Thanks Jeremy,response / report this review -
03 February 2017
First I would like to appologize to Jeremy C for taking so long to write this review as he did more then a fantastic job !
After 10 years of completing my diploma in photography, I was looking at starting my own children photography business. I went to different stores to see what I needed for equipment. I wasn't sure if I should go for Canon or Nikon and which exact camera. I knew that both brand will have done a good job but wanted to learn more about the difference in between them. The first store I went to I was told it's up to you told me Canon is on this side and Nikon on this one ! The second store told me the price and said depends how much you want to spent. I told them the price of the camera wasn't my issue, all I wanted was to have a very good camera for my business and wanted more details. I've been pointed at fews camera and that was it ! As my knowledge on digital wasn't as good as most photographer the customer service at those store made me feel stupid and I even started to doubt myself.
When I got to Ted's camera , I was served by Jeremy C. On arrival I had a smile and a genuine approach (didn't made me feel like I was waisting is time). He ask me what I would use the camera the most for. If I would like to do a lot of video. If the color spectrum was more important to me then the video. Explain me in full details the difference between Canon and Nikon. Once I've chosen the brand he showed me different camera and what they do and their difference. After that we started talking about lenses and flash and more. He spent an hour answering all my question and explaining everything to me. He has a passion for photography and he knows he's product. We even went upstairs and spoke with the Phottix rep (I wish I could remember his name !) which also did an excellent job at showing me the studio equipment even though he was in the middle of setting up everything.
I didn't bought that day and never I got the bad look of waisting their time. After more research I went back to Ted's camera in the city the next week just to be serve by Jeremy C. (I would have turn away and came back if he would't have been working that day.) I bought all my equipment and spent $ 9,000.00. I could've bought the same equipment somewhere else but the excellent customer service and the knowledge Jeremy and the Phottix Rep gave me was what made me choose Ted's.
Thanks guys for helping me so much !!
P.S. On my second visit there was a lady ( Don't know her name, but who work upstair and had the key to the office) that kept interrupting us. She told Jeremy that I was a customer who came in before and had a quote done. ( seem to me like she was jealous that he was getting the sale !) She also interrupt to ask Jeremy about some bottle of water that shouldn't have been given away. She came to me and my partner and started explaining about the new class starting upstair, which the Rep and Jeremy already had explain us. I found she had bad customer service for constantly interrupting us and wouldn't have not buy at Ted's camera if I would have been serve by her in the first place as she seem a bit bitter to me. Sorry !response / report this review -
30 September 2016
Attended a Canon night hosted by Teds Melbourne, both Rob and Theresa from Teds were amazing, friendly and supportive on the night, this free and informative evening provided me with lots of information and an opportunity to extend on my recent interest in photography, my daughter also attend and her interest in photography has grown overnight thanks to Teds, new camera number 1 on the Christmas list and will only purchase it from Teds. Look forward to future events and purchases with Rob or Theresa. Thanks guys 👍🏻
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21 September 2016
Couldn't have asked for better customer service than that from employees here! India in particular was super helpful, she not only directed me to each component I was looking for, but assisted me in how to use it. Walked in with a camera I knew nothing about, left 10 minutes later feeling confident in my new knowledge and able to use my camera.
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