What a great customer service Ingrid. Hats off and thumbs up to Europcar Ballarat. I highly recommend them as Ingrid is there to lookafter you. Great job!
The new management are a pleasure to deal with and even offered free local drop off and pick up for me. The vehicle i got was fairly new and veey clean so i couldn't have asked for any more.
No communication as to why they have taken money out of my credit card several times. Waited 20 minutes for the old guy to turn up to hand over the keys, he didnt even check the truck for damage from the previous people that hired it that dropped it off 15 minutes before he got there. Said a few comments that weren't needed and made a very stressful experience even worse. Had the truck back 12 hours before hand and still lost my deposit and got charged another $150. Not happy at all. So a $77 truck turned into $330 for 12 hours, I could've hired removalists for my house and sat back and watched for that price
Highly recommend - Friendly, Helpful and Staff a true credit to Europcar. It was a real comfort to find a local business (outlet) committed to assising local people.
Many Thanks!
We were overcharged for our car hire by the utterly incompetent staff, who didn't have a clue about what they were doing. All requests for a refund fell on deaf ears. We'll never use Europcar again.