So happy with my new CX-3!! Adam was a pleasure to deal with and Victoria was excellent in assisting me when i picked the car up and also keeping contact since then making sure I’m happy and if there’s anything at all I need!! Very happy with the service and will be definitely recommending Essendon Mazda!
Thank you Essendon MAZDA. I’m totally in love with my new MAZDA CX5 GT ❤️ I have purchased new vehicles in the past, but this particular experience has certainty been my best. Special mention to Nick Rerakis..!! Seriously the most genuine person, and definitely knows his stuff..!! I never imagined I’d purchase another MAZDA, but Nick changed all of that. No pressure at all, just genuine enthusiasm for his product & delivering an amazing customer experience. I’m pretty happy that your Mgr wasn’t able to answer my initial questions & he referred YOU to look after me..!! If I can be totally honest. I was only there to look, & I wouldn’t have purchased a vehicle from this dealership based your Mgr’s knowledge & direct pressure to commit.
Thanks also to Paul, Maria & Richard who contributed to such a professional experience.
Great experience buying a Brand new car. We were in a serious accident and Richard made the entire experience so easy and seamless. The team welcome you with open arms and make the experience special. Thanks Team!
Courtesy bus. Efficient check in. Will receive calls for additional jobs. Timeline given and just found out from Chris, the professional courtesy bus driver that bus will drop off within 10 minutes from service centre. That means home for me!
Rude, unpleasant, dishonest and possibly the worse customer service I have ever had from a dealership. I arrived today to replace compulsory passenger airbag as part of safety recall. There were two customer service ladies at reception, the younger girl told me that it will take over two hours due to it being a lot more complex than expected. After 2 hours and 20 minutes when picking up the car, reading the service invoice, it indicated that the air bag was replaced within the hour (time in: 11:02 & time out: 12:02) as quoted when booking. Very misleading & total disregard for your customer time. To make it even more unpleasant experience, when I bought the car home, there were black marks on the windscreen & left hand side on the passenger side where the console was removed to access the air bag. Very poor customer service and workmanship.
Was told to drop car off at 11am and it will take 1 hour. When i got there i was informed my car would be there for 5 hours. I had my 2 kids under 2 with me as i thought 1 hour i would just go for a walk. Had i been told 5 hours i would have organised to be picked up as it was my car was not ready till around 5.20pm. Maybe just inform people when car is being booked in.
I had my new Mazda CX5 delivered by Mike Smith from Essendon Mazda this morning and it was exceptional service. Buying a new car is usually an arduous process, up there with taxes, mortgages etc but Mike and the team have made it effortless. Mike was in touch with me regularly both prior to the purchase and also after, when he was extremely helpful in confirming details, arranging the delivery and answering questions.
It’s the first time I have purchased a car and actually felt the dealership was really focused on the customer and delivering the best outcome for me. The home delivery and run through of features was the icing on the cake.
I brought my new Mazda through Craig Parker at Essendon Mazda.
Craig was excellent right from the start, the negotiation was up front, he was great during the pickup of my new car, and his after sales service has been excellent. I would highly recommend Craig, thanks again for making this process a breeze.
Craig is the person to go to if you're looking for a Mazda. I just bought a new Mazda 3 SP25 Astina and I couldn't be happier with the whole process, and the beautiful car. I will likely only purchase from Craig in future now as I can't imagine a better experience (which is completely different to every other car buying experience I've had previous to this one!). Craig was very knowledgeable, calm, and not at all pushy. He has very high standards for himself and ensured everything was 'just so' for me. Ask for Craig if you want to drive away feeling confident you've made the right decision!
Nice & friendly staff, I got my mazda 6 and my sales consultant was Craig and he was excellent!! He is very helpful and always looking after prior & after the sale. I've been to few Mazda dealers and they gave me the best price for trading and also with the new car. I would recommend to anyone looking to buy Mazda, go to Essendon Mazda and see Craig Parker.
Fantastic customer service! We drove our new CX-5 away this morning after buying last weekend. Laurie our sales person was fantastic, an experienced and trustworthy person and very easy to deal with. The facilities are well looked after and we were always offered and appreciated a coffee while we were there.
For the past few weeks I was looking for a new car and settled on the Mazda 3 SP25 for all the features I wanted in a car, that I will make last a long time, for a price that I could manage. My sale was handled by Paul Gelsi, who was very nice and while being a salesperson was able to talk real talk to accommodate what I needed and bring the model I wanted to the price I could manage. It took a little while since what I wanted was in their storage, I'm not really one for waiting, but no doubt if I chose a model that was on their floor that it could be in and out same day. Thanks to Paul for going through all the options with me, and thanks to Tim in finance. They're not too bad of a bunch at Essendon Mazda. Still yet to see if they're worth the price in their car servicing department.