Room comfortable, inside nicely furnished, but don't know how to operate a sauna. ~45°C is not going to do anything, needs to be 80-90°C! Queried every day and nothing changed.
Staff couldn't have been nicer or more helpful (including the night staff when I called to have my bill reissued).
Lobby is very nice. Staff are friendly and helpful. Rooms are clean but due for an update. (My sink had a rusty drain, not good enough for a 5 🌟 hotel). Valet service misplaced my keys for a few minutes.
Very convenient location in the heart of perth. 5 mins from crown casino. Duxton hotel has lovely rooms and helpful staff
I stayed Friday to Sunday in room 307. Walking into the hotel for the first time, staff were courteous but some were looking at me a little odd because I was still wearing the tracksuit pants and comfy shirt I wore on my flight to Perth. I'm guessing I didn't fit into their general clientele profile wearing comfy clothes The room itself was fine. The bed and room were clean. The bathroom was OK, albeit very old. This showed even more when I went to take a shower - the water pressure was abysmal. I mentioned this to the staff at concierge, who tried to play it off as too many people showering at the same time. I wonder how many people were taking a shower at 11am on a Friday The king bedrooms have no kitchen or laundry facilities, but there are shared laundry facilities on the floor. The lighting is poor, with lamps on the bed side table being your main source of light at night - useless if your trying to get dressed to go out Baggage handlers were courteous, and a special mention to staff member Eduardo, who was the most helpful during my stay The pool was 1.2m (shallow) and maybe 20 metres x 10 metres. Double the size of a big backyard pool, but very small for a hotel. The spa was minuscule, you couldn't fit more than 2 people without touching, and fitting 4 would be a squeeze. The sandstone edge around the spa was old and showing its age, cracked and caked with white gap seal - not a good look for an upmarket hotel. I'd expect better from my local pool All in all a pleasant stay, except for the poor shower pressure and lack of proper room lighting. I was informed the rooms are currently being refurbished, so we'll see if it's been improved next year
Brilliant High Tea. Excellent service. We had a High Tea booked at Tarts. They lost our booking. Many excuses later, we have no booking, the kitchen is closed, we dont have your booking, we no longer deal with this on line company, we didnt get your email etc no offer to fix the problem, we left and rang the Duxton at the last minute. They accomodated us within 20 minutes. The time it took us to drive there, park and walk to the hotel. Excellent greetings and service. Amazing food. Highly recommended.
We indulged in the Firewater Grille's buffet. At $35 midweek lunch the spread was quite lavish, cold meats including prawns and nori rolls, I was struck by the delicious desserts, portioned rightly so you could enjoy several. The hot dishes, in attractive gleaming steel and glass pans, were canaloni, pork stir fry, black bean fish, beef curry, rice pilaffe, capsicum chicken pieces, and roast vegetables. I enjoyed the chicken and fish, lovely sauces. Soup available too and salads, cheese and biscuits, fruit, choc buttons, and a delightful coffee finished our birthday lunch. Definitely recommend. Only beef was a bit dry and pork a bit tough but everything else was beautiful. The decor is lovely including a water feature and stunning lobby of marble and chandeliers. Very attentive staff.
Love this hotel we stayregularly staff are very friendly and helpful and there's a lovely 5star restaurant here. Award winning restaurant Also the gym room is very big with sauna rooms and stairway to beautiful heated pool and tiny spa with bubbles button. It has a beautiful calming feel when you go inside the lobby. Little bit old and new . DEFINITELY RECOMMEND THIS HOTEL TO ANYONE. From budget to luxury stayers.Also a elevator for club room so you don't have to wait. Something for everyone here :D also wheelchair friendly
Great accomidation and views. No parking on site except for concierge parking and room service breakfast is pretty average. But facilities were great.
Vegetarian option for our 3 course ball meal was appalling. The mains was 2 slices of eggplant, one baby zucchini, and a sprinkling of a tomato, corn and onion salsa. The portion size was insufficient, and the meal lacked protein and carbohydrates. My meat-eating friends were given a generous meal that had 2 pieces of chicken. I was eating their bread rolls to bulk out my meal. It's not enough to eat for a 3 course meal with an open bar. Most of the staff were friendly and accommodating and the atmosphere was lovely but my meal was disappointing, and to be frank, with the service of alcohol it was irresponsible.
You are really well looked after. Decor is fantastic. Great food. Very comfortable
5 star hotel. Located in the city with an easy walk to major shops restaurants, etc. Rooms are not spacious but well appointed. Service is top class. Expect to pay 5 star prices.
Food 10/10
Food was excellent from the mains to the desert.
Service 8/10
They were very polite, bubbly and tried to be accommodating but we had to follow up our order a couple of times. I also had a very hard time calling their attentiom considering that the restaurant wasn't full.
Ambiance 10/10
We were placed in a booth and had a very intimate and comfortable setting. The place was very relaxed and clean too.
We stayed in a Club Room with access to the Executive Lounge. Fabulous experience. The standard of cleanliness of the hotel was excellent. The Brunch at the Firewater Grille was of a very high standard and extremely well priced. We will definitely return.
Club Lounge is fantastic! I suggest you upgrade to a club room! Great views from the club members only lounge with incredible service. 5 stars for the service, 4 stars for the room (level 8) because the bed was lumpy, furniture was stained and table was not wiped clean. I have stayed here before and everything was perfect (5 stars). I will return again.