About
Location :
Added by Jopie, at 25 March 2016
Opening Hours
- Monday 7:30 AM – 4:30 PM
- Tuesday 7:30 AM – 4:30 PM
- Wednesday 7:30 AM – 4:30 PM
- Thursday 7:30 AM – 4:30 PM
- Friday 7:30 AM – 4:30 PM
- Saturday 8:00 AM – 12:00 PM
- Sunday 8:00 AM – 12:00 PM
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15 Reviews
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02 July 2022
Avoid at all costs.
We prepaid for a car hire in Melbourne, pick up from Franklin st Budget. Arrived to collect vehicle which wasn’t there… and then inconveniently their eftpos machine didn’t work. They said we could hire a vehicle from them as the card authorisation wouldn’t work due to eftpos issues (this is a card we used throughout our trip with no issues).
They said they had issued a full refund. Even fabricated a reference number when I called their assistance line. Only to be confirmed by my bank that this refund had not been submitted.
Kindly return my money: Confirmation Number:
10877602AU1
Such a scam of a situation. Please read all the comments on Instagram and Facebook regarding Budget and avoid at all costs.
Still awaiting our refund. It’s been a terrible ordeal trying to get our money back for a service we didn’t even receive.
Also- their call centre is in the Phillipines with people working from home who put you on hold for 40mins… save your time!!response / report this review -
08 June 2022
Staff were friendly and made check in/check out easy. Delivery van was in good condition and perfect for what we needed.
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19 May 2022
I would like to give them minus (negative) rating if its possible. My friend reserved a car from them for 4:30pm and when we were there to pick up rented car, We were left outside of their closed office. My friend tried calling their office and their agents just wasted his 2 hours holding him in call and transferring call from one person to another. We were left with no car at the last minute as he had to drop one of my friend to @ melbourne avalon airport and we had to arrange alternative transport at last moment which cost us a alot…. Please better think twice before renting car from here, it was such a horrible experience 😡
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26 January 2022
I’d give zero stars if I could. Showed up and they didn’t have the ute we booked a week prior available… just didn’t have it… Blamed the third party booking (Expedia). I had also spoken to Budget a few days prior about extending the rental and they said they’d get back to me but never did. Staff was absolutely useless and didn’t even try to find a solution. I came up with several solutions that they couldn’t even be bothered to think of themselves… eventually walked out because the staff very clearly didn’t care and didn’t want our business. Went next door to Hertz and they sorted us out and had lovely staff.
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03 August 2021
You guys have got to be kidding me right? The call centre is clearly somewhere in South East Asia. I called to inquire if a vehicle is available and the man asks me if I am calling from New Zealand! I spell out 8 Franklin Street, Melbourne, VIC 3000 and he then asks me Melbourne or Sydney. At which point I thanked him for wasting my time and hung up. Ridiculous.
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21 August 2017
They did not give me a car and asked my wife to come as it was her name on the credit card (although we have same last name), apparently because "they dont know if she allows me to use her card". She had to take a taxi to the rental place with our baby, and once she arrives they asked out of nowhere for her drivers license. We ended up renting somewhere else.
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07 June 2017
Totally ripped off online quote for 3 days car hire was $230 when we picked it up it came to $360 with excess and they charged us $450
Thst was 3 weeks ago they wont call us back or explain why. The most disgusting service ever.
When we picked it up the baby seat was front facing which is illegal in Australia under age 2.
When we dropped it off AN HOUR EARLY they took the keys and processed it and HOUR LATE then charged us for it.
Pathetic lack of customer serviceresponse / report this review -
28 April 2017
Called them several times but didnt attend the call. Went into their office to book a car. The old rude lady didnt bother answering any queation. Took my credit card to make a copy and returned after charging without confirming the amount. Upon arguing she cancelled the booking without my consent. Terrible service, they really need to kick out that pathetic employee
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18 April 2017
Hassle free alternative after facing problems with another rental company the day we were supposed to leave. Car was very new and was a joy to use.
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03 April 2017
Good friendly service. Very polite, helpful staff. The car was clean and well presented.
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21 December 2016
is bit tricky whenever you send the car, but they have a good car. almost new
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12 September 2016
Always reliable great staff and reasonable pricing.
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13 May 2016
A little hard to find the entrance to the designated carpark but managed to sort it out. Car return was a breeze though.
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18 April 2016
I booked a Nissan on 5 April 2016. I arrived at the Franklin street budget at 1035am and left at 1115 with a Hyundai i30.
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01 April 2016
We had a great experience here. Carlos provided excellent service and went above and beyond for us. 5 stars!
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