Name: Budget Rent a Car | Dubai Airport Terminal 1 Arrivals
Address: Dubai Airport T1 Arrivals - Airport Rd - Dubai - United Arab Emirates, AE
Telephone: +971 52 316 9740

Budget Rent a Car | Dubai Airport Terminal 1 Arrivals is a car rental, located at Dubai Airport T1 Arrivals - Airport Rd - Dubai - United Arab Emirates. They can be contacted via phone at +971 52 316 9740, visit their website www.budget-uae.com for more detailed information.

Location :

Dubai Airport T1 Arrivals - Airport Rd - Dubai - United Arab Emirates

Contacts :

Added by Jopie, at 05 January 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Anonymous

30 October 2021

Fast service, clean cars , perfect checkout abd checkin service. Special Thanks to Sharon from reservation services
Anonymous

28 September 2021

Terrible service, gave me a completely different car to which I requested for 3 days for an alternative and nothing was provided and was ignored many times. Kept £50 from the deposit with no reason highlighted at the time the car was given back and the car was in perfect condition plus had all the extra covers. There are so many other car companies next to this one, I would pay the extra money and avoid using this company. Will not be using this company again.
Anonymous

19 August 2021

We contacted budget only three hours before arriving to Dubai. All the documents were prepared when we arrived, and all we had to do is pay and pick up the car from the airport Terminal 1.
the manager was kind enough to personally assist us in all the necessary prodecures, explained the whole process, walked us to our car and even checked on us a few days later.
Very good service and surprisingly good rates!
Anonymous

22 April 2021

Horiabl Service, you have to wait for more than hours to take this dirty cars. Dont consider good reviews i think these are fake reviewes. You will agree if you take service. They are theaf
Anonymous

19 August 2020

Horrible Service! The first invoice we received upon getting the car had one type of information and fees and after we returned the car and left the country they emailed me another invoice with totally different fees and charges that were much higher! They charged us about $48 for renting a car seat for 5 days! What?! They told us we would not be charged for a carseat as it was optional. I’ve tried emailing them and calling them and no luck. Horrible service! If you decide to rent with them, take pictures of everything and keep all of the paperwork.

Update: After many months of emails back and forth, they finally dropped the unknown charges and gave us the money back. But this was because I had all of the paperwork and proof, which was very time consuming and tiring trying to figure everything out and trying to prove to them.
Anonymous

02 June 2020

Don’t rent form this company as you will not get your deposit back!

This is very stressful company, lazy team , they are so keen to take their money as per the policy and to return the deposit back it’s completely up to them.

I’ve been waiting for my deposit for more than 40 days and no respond!! They related the delay to Covid19 which is unprofessional

I’ve been dealing with refund situation with Emirates airline the most effected sector during this time and respectfully they answer the email and refund the money.

Hertiz a way faster and professional, deposit back on time even during Covid time
Anonymous

25 March 2020

BIG ZERO !!!!
I wouldn’t rent from them if they were the last car rental company out there !!!

All comments mentioned by other customers about how they ignore your communication and how they deduct money without your consent are true, and I should have known better to check the reviews before renting.

However, I was unfortunate to rent from them, where they gave me a car with faulty tires (giving 4 different readings) which is a major safety issue, and they didn’t offer any alternative or any other solution back then nor did they even reach out to check on my safety; but when I insisted and replaced the car -because I was worried from the tires conditions, plus all the noise coming out of the bad tires while driving and wasting over 4 hours trying to resolve this issue- they charged me for an additional night !!!
Although, I was told back then that I wouldn’t be charged anything extra and yet they didn’t keep their word and they charged my credit card few days after returning the car.
How is this acceptable from a corporate like budget ?????

I wrote to them about 6 times to 3 different parties and no one seems to care !!!!!
They just ignore your emails, and even when you reach them by phone they don’t respond to you.
It has been over 1.5 month now and still totally ignoring my complaint, not even a single phone call, although I requested this several times, at least out of courtesy towards me as a customer. Honestly speaking I don’t know how they measure their customer satisfaction or if they even care about their customers in the first place !!

Let alone the whole rental issue (faulty car, no alternative solutions, no professionalism from the staff, charging extra money, not keeping their word) but not responding to me as a customer is something else ?!!!!
And it seems that all they do is put the same response in all reviews over here; please who ever gonna reply here read my review first before asking me to write to you, because I have already done that several times !!!!!

I’m a frequent traveler and I rent wherever I go and to be honest this was the worst rental experience ever, worst customer care ever and no credibility what so ever !!!!!!
Anonymous

26 February 2020

I booked the car online and reached to pick up the car on time. But I couldn't complete the transaction due to my credit card issue. The guy on the counter referred me to another car rental and I asked if there would be any charges for my cancellation. He assured me there won't be any charges. But after some days I was charged an amount by the online booking agency. Now I am emailing them to clarify the situation but no replies.
Anonymous

15 February 2020

Fastest service yet. Did I get lucky or are they really that fast? I have rented from other companies at Dubai airport, but Budget wins in speed of pickup and return hands down.
Anonymous

24 December 2019

To not jinx my car rental experience, the gentlemen at budget where pros. From the moment of picking up the reservation papers to picking up the car, everyone was helpful. Process was a little slow and the inspection missed a few spots but all and all it was a positive experience. I hope drop off goes the same way!
Anonymous

29 April 2018

Good price and service.
Note: if you book via online, avoid taking full car insurance and take it directly from the company once you receive the car.
Anonymous

12 April 2018

Very bad English, don’t understand their clients , don’t try to solve their client’s problems
Anonymous

15 March 2018

Grand Hyatt Hotel Budget agency.
Awful. the agency is actually a table in the main hall.
I had checked the day before that the car would be there, and the time of pick up. They confirmed me that everything was Ok and the crossborder document to go in oman was ready.
on the day, the car was not ther, the document not prepared, on gps available. after a few minutes, The female agent was no longer speaking with me but only to my daughter. very strange. she tried to find out a gps but no joy. finally we have downloaded a freemap by web which have been useful.
Anonymous

22 December 2017

Rip off. Dont use these guys.
Anonymous

19 December 2017

Worst experience ever. Don't book with budget. They don't have a desk in terminal 2 and we had to make an international call to their terminal 1 office so they could send someone. They did send someone late after we waited but supposedly was for another customer who had waited an hour more than us. So we weren't alone but we were deprioritized. They didn't call me back because they didn't want to make an international call, very hypocritical. There are about a billion fees to include and the only response we got was to book with sunny cars to avoid this. So stupid. We sat on the airport floor while they filled in the paperwork at terminal 2. Horrible experience and service. Don't book here.
Anonymous

28 July 2017

Don't rent from Budget car rental Dubai, poor and unprofessionals customer service. They steal my money twice specially in dxb airport terminal 1.
Anonymous

11 June 2017

I reserved my car with Budget specifically because the website claimed to have a meet and greet service at Terminal 2. Upon arrival to the terminal I walked passed multiple rental car operators but there was no Budget representative to be seen. I got on a call with the local airport Budget representative who assured me his colleague was en route. Upon arrival the agent got on the phone to see if there were any cars, I had reserved one! Finally he said we have a car at terminal 1 and I would need to go there. When I asked him how I get there he said you have to take a cab! Really, does that make any sense. I rent a car from Budget in which they say there is a meet and greet at terminal 2, only so the greeter can tell me I have to pay for a cab to go to terminal 1! What in the world is that?
Anonymous

13 April 2017

My boss rented car with this company once and never would again. Made my boss wait over 2 hours. Traffic jam is not a good excuse to make customer wait. He was late for a very important meeting that made client very upset. :(
Anonymous

17 March 2017

I could overlook the fact it took over an hour and a half to get my car and over 30 minutes to find where the lot is located (2nd floor, not first). However, the additional charges such as parking when I am picking up and dropping off the car wtf? Also, I dropped off the car with the same exact fuel amount but was charged additional 15 Dirham for petrol? Instead of original purchase price of 80 dollars for 4 days, I paid 130 due to additional BS charges. It isn't about the money I have enough. But if I rent a car of 80, I expect to pay only 80.

Do not rent a car in the disaster that is the Dubai International Airport and especially budget. Just take a taxi or spend extra to get a hotel that offers shuttle service.
Anonymous

05 February 2017

The worst any one can see. No commitment and lak2of professional attitude. No one is in charge to answer and they keep me here more than 180 min to hand over the car.
Anonymous

23 January 2017

So bad
There should be ZERO star rating.

If anyone running this company can see this; shame on you.

They lie to me the booking says I'll get someone at terminal 3!! Made me take a taxi and won't refund it

And after one hour waiting for no reason other than that everyone works there is incompetent i get a super dirty car
Anonymous

12 January 2017

I wish I had read these reviews before I booked with them. They charged extra on my credit card with no invoice to back up details of the extra charges. When I called (at my cost from abroad) to query, I got told that my reservation number is not in the system. I was further told we are charged first and invoice later. What kind of a system is that? Take your money and then you have to query with them when no invoice received? I was then asked to email all the details and they will look into it. Still awaiting feedback. I have had positive previous experiences with other rental car companies with no such issues. Don't use them!