service excellent.. rooms clean and neatreception spot onwill visit at anytime again. will recomend it to anyone
@R25 a coke you are ridiculously priced with your bar prices! When myself and a whole lot of others complained we get told that this is what you pay in hotels. Bull!!! I travel and frequent hotels a lot and in a 5 star hotel was charged R17 a coke. I also am involved in bars and know and understand that you make money on your products in the bar but if it was better priced you would actually turnover more units resulting in increase of sales. A bottle of water @ R15? Really a rip off at the bar. Food was good besides the beef curry where meet was a bit tough. Otherwise the service of staff and the establishment was between fair to good. Some staff disappear when asked to get something. At the function the staff all stood in the bar and watching soccer, made such a racket and when asked to close the doors only closed one side and continue cheering the soccer. Made it impossible to hear the speaker.wont recommend the hotel for a function and certainly wont use it myself either.
Site was originally one of the oldest buildings and now has been ŕenovated and converted to a classy hotel. Ancient structure is breathtaking after it has been decorate swirl modern wall decor as well as furniture. Must visit!
Generally ok, looks clean and wants to be advertised as a spa and relax hotel but I wasn't able to relax when I saw a small cock roach next to my bath sink. Requested a room change but the single nigh stay became a nightmare of not sleeping. Will definitely not return here if in Durban again. Restaurant at normal levels and breakfast buffet very good. Busted call button at 2nd floor for the elevator so you have to wait for an elevator going up, relevant announcement posted.
Nice quite hotel, has good views of harbour. Staff are friendly, breakfast was good but average selection. Shower in the room has no door (designed like that) which leaves A puddle outside the bathroom floor. Location is quite, close to usharka marine world. We stayed with our 11 year old son in the room with no extra charge.
I will surely come back here,i had a great time thanks to the staff and friendly receptionist.the food is also AMAZING m so glad i chose aha water front hotel and spar
Everything is perfect,the food,Staff,decorations,the room like everything am even thinking of staying a few more days it's amazing and thanks guys for everything our stay is been awesome.
Our kids from Bloemfontein slept there so we joined them early morning and the staff were great and made us feel welcome and accepted even though we were not their clients
This should have been a 5 star rated hotel.. not 3 star.. from the rooms..staff..buffet.. and decor were amazing.. i will def come here again.. well done guys!!!
What an amazing place. The staff got alot of respect they very friendly i really enjoyed my stay
The hotel is good for some one who enjoys quite and private space. The staff are friendly and always eager to assist where possible.
Bad service at restaurant. Got order wrong. When trying to fix the problem the gave me a rib eye stake and told me it was a fillet. Noisy air conditioning in rooms
I am utterly DISAPPOINTED AT THE LACK OF UNPROFESSIONALISM I experienced this week.I have been trying with no success to get hold of Sean over the phone who I assume is in charge of event bookings.Since Wednesday I have left messages at reception however till today I have not been called back!
I find it disturbing that no one except Sean has access to information one needs regarding bookings, what happens when his off sick or on leave than? DO we need to wait for him to return?!
DISAPPOINTING!!
Location not to bad. the main issue was the showers . It would allow water to come thru for under 3 min then it would stop. Very frustrating
Cool boutique hotel. Rooms are comfortable and clean. Maintenance needs some improvement. Food is good. Usually quite.
Nice place to have some drinks and relax. Get a good meal at Wodka restaurant.
Beautiful venue and stunning coffee! Well designed menu with good eating options for all at a very high end level. A must visit and so close to the beach - i love this place.
What a great place. Glad to see the mix of old and new. The spa is great and so is the restaurant. It's good to see places like this in Durban.
Hotel is fantastic. In house bars and restaurant is amazing. A very relaxed environment
The most delicious food and helpful, friendly staff I have ever met! Definitely will be returning! Thank you to the Waterfront team for making the work training we had so pleasant.