Sitting on pool deck and grateful for the time out. Very conveniently situated. The clean rooms and friendly front desk clerks. Reception warm and gracious. Pool area family oriented but equally nice for couples. Serenity personified 👌🏻
We arrived at our unit 31 March 2018. Our unit is advertised as 4 sleeper we booked as 3 people but unit only has crockery for 2. The kettle had been removed. Power plug in the kitchen is detective, extraction fan is falling apart and the beading of the cupboard door is falling off. It took 4 calls to the reception desk with first call at 1500 and a visit to the duty manager just to get a kettle and extra crockery after 2000. Sad to see a once lovely place falling apart and staff don't care.
Our unit was clean and tidy service is lacking. Everything happens slowly.
I stayed here for 4 nights and There were a number of issues with my stay here. Buildings plumbing is noisy, kept getting woken up early for non important things,fridge didn't work properly, room was very small, house keeping takes the towels but does not replace them with fresh ones and maintenence guys drilling at 8 in the morning, requested a porter and never came. Was not given a room with a nice view and coffee in the room is not refilled. The hotel resturant however is very nice.
Beautiful and spacious with a stunning view. A home away from home. Crispy clean linen with comfortable beds. Fully equipped apartment. Staff very polite and friendly. Close to restaurants and across the street from the beach. Thoroughly enjoyed my stay and would most definitely stay there again.
Beautiful placeDefinitely worth the price especially the rooms are spacious n comfortable with beautiful views of the ocean. Staff is very friendly. Place is neat n tidy. I enjoyed a lovely massage at the spa with my gran, a lovely meal at the restaurant n the swimming pool is private n relaxing. My gran was so pleased with the friendly caring staff as well as room service. Keep it up👍
The palace is amazing
Apple news to stay here
It's got the best wi-fi and amazing room service
This is the place to be in Durbin
I love this place. Modern clean friendly service. Stunning views. Great day spa. Clise to the beach.
Contemporary accomodation, breathtaking views, awesome service and pleasant staff. I visit here annually, no regrets ❤
Horrific, checked in at 16:00hrs room 803 not ready, no frying pan and bathing towels in unit 803.unit 801 was the worst kettle leaking water all over the kitchen stove broken only fixed after two hours, kettle replaced the next morning, blocked shower water all over the apartment and cherry on top was the general manager's attitude when I asked her to move the 801's occupants she said all the rooms were fully booked, thanks to the deputy manager who listened and understood our challenges and moved the guests to another room that was miraclosly vacant after the general manager had said the hotel was fully booked. I strongly recommended that she swaps places with the deputy manager and be send for customer relations training. I will never visit the horror Palace again.
The Palace is a wonderful resort to stay at. It has a wonderful pool and games. It is right by the beach so one can easily walk to the beach and browse around and even hire bikes. They have room service as well. The rooms are amazing, and they are also spacious.
Well located and amazing views. Price is affordable and comfort commiserate.
Since our check in our door access card has not worked. Feeling like your items you need are locked away in a room of your things which you cannot access is just unprofessional for a hotel. We stayed in the 16th floor and as a result we had to go down to reception each time we could not access our room. This happens about 8 times with being promised that this would be fixed each time. Now, the second day of our stay, the door has still not been fixed and it is just uncomfortable to need to go to reception to ask if we could access our room each time we go out. We have paid quote a bit to stay here but it really doesn't feel like anyone cares to fix the problem. Although we get responses that maintenance would be fixing this problem, nothing has been fixed after multiple promises of this. This is just not acceptable service.
Had a lovely stay. Apartments are newly refurbished as well as self cister catering. In house spa makes all the difference!
This Hotel offers a great service and accommodation and above all you can get a perfect view of the beach from the Hotel .
Has been upgraded. Penthouse is amazing. Staff are friendly and helpful. I stay in Durban but love going to The Palace as a getaway.
Appartments are small, but have all that is needed for a holiday. Great view
Great location, rooms and service.
The 4 person room had a nice view but no air-conditioning. The shower door was leaking as well.
They offered a aromatic relaxing massage my girlfriend was interested in, music player was broken. Power went out. Girls where uncomfortably quiet.
Everything looks far more fancy then it actually is.
It is a nice location for a walk on the boulevard though.
Conveniently located close to all amenities.. lovely views from rooms pleasant staff
Best view I've ever seen! Wonderful service, loved the room and restaurant!! The best place I've ever been!