Name: Gallows Hill Traffic Department
Address: Gallows Hill Rd, De Waterkant, Cape Town, 8001, South Africa, ZA
Telephone: +27 860 103 089

Gallows Hill Traffic Department is a local government office, located at Gallows Hill Rd, De Waterkant, Cape Town, 8001, South Africa. They can be contacted via phone at +27 860 103 089, visit their website www.westerncape.gov.za for more detailed information.

Location :

Gallows Hill Rd, De Waterkant, Cape Town, 8001

Contacts :

Added by Jopie, at 10 January 2017

Monday 8:00 AM – 3:30 PM
Tuesday 8:00 AM – 3:30 PM
Wednesday 8:00 AM – 3:30 PM
Thursday 8:00 AM – 3:30 PM
Friday 8:00 AM – 3:30 PM
Saturday 8:00 – 11:30 AM
Sunday Closed

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Wootton Donna

06 October 2021

We were a little anxious about what awaited us and can only add the highest praise for this standout department. The staff, from the security guards all the way through to the cashier, were professional, polite and helpful. The renewal of your driver's license, providing you have checked all that you need for the process, will more than likely take you no more than a couple of ours. BRAVO to the team at Gallows Hill!
Chantel Bacchus

23 September 2021

Quick and efficient process for licence renewal. Thank you for restoring my faith in humanity. PS. Bring your own black ink pen. None are provided.
Thabo Tuabeng

22 August 2021

Cool ask for the form before going inside and complete while you are waiting in the queue. Once inside the process is quick less than 15 minutes.
Belinda Williams

18 August 2021

Super organized license department. You don’t need an appointment. Just your ID and drivers license and two photos (you can get them taken outside, cost is R70 for 4 photos). You wait in queue outside, my wait was 30 min. Then they give you a green form to complete when you get inside. You wait for about 5 min to do step 1 (ID and old drivers verification); 20 min to do step 2 (eye test, don’t do one before seems like they still do it). 10 min to do step 3 (payment, R140). So done in 90 min. Then you get a receipt and get told to collect in 4-6 weeks). Not sure why Gauteng can’t get themselves organized like the Western Cape.
Gill A

13 August 2021

This was the worst experience I have ever had trying to renew my driver's license.
There was a very long queue to get into the licensing department which is where we spent the majority of our time.

We queued before 8am and only left at 12. 3.5hours we spent in the cold, with an ice wind hitting us and we even endured a shower of rain outside.
We are not sure why the queue took so long to move because the renewal, eye test and payment took 20 minutes! Only once someone in the queue began complaining about how long we had to wait did the line start moving again.

The process is antiquated. We shouldn't be having to do a license renewal in person. Not to mention we could not really observe social distancing protocols because of the long lines.
It was a disgrace, really.
Ruben Van Niekerk

22 March 2018

Maybe Ive just been lucky! Friendly Helpful staff, resulting in efficient license renewal and super quick fine payment!
Reuben Honigwachs

03 February 2018

Come prepped. Although there's a wait, *most* of the staff are making the best out of the bad facilities - moving visitors through swiftly. Gallows Hill is quicker than Ottery.
Jesse Gillis

30 January 2018

Unfortunately I have never had a good experience here. There are usually no staff to help you choose which lines to go. The security seems to double as the info staff, but only if they are in a good mood. Everyone that works there seems on edge and very rude and upset. Highly don’t recommend having to go here.
Ian Pells

11 January 2018

Experiences vary and one can lucky or unlucky with the service one gets in terms of time it takes and who helps one.

I have had feedback from some folk that foreign Nationals like Zimbabweans can have a really tough time getting drivers licences.

Some of the examiners are intimidating and scary while others put one at ease and make the process more pleasant.

It seems the traffic department is trying to drag itself into the 21st century with more stuff being doable online which is great.

Remember to bring a pen if you are renewing or applying or transferring licences.
Dale Solomon

06 January 2018

I have been trying to contact Green Point Traffic department for the past 2 days. No one else picks up the phone!!? My fines have been paid but the mark was not lifted on my name so I cannot do a car transfer onto my name. This is so frustrating! Good customer service is having someone answer the phone even when they are not the correct contact person but at least can direct you or I form you when the the right person will be available!
Andrea Deary

30 November 2017

Please note opening hours! Google cannot accept my edit online. They close at 3:30 not 4. If they have not seen to everyone by then, they send you home tell you to come back tomorrow morning.
Thato Theron

12 October 2017

Had to pay a fine for a friend who was out of town and staff were super helpful. Everyone directed me in the right direction and stuff just got done.

Keep it up, Gallows Hill!!!
Juane Venter

04 October 2017

It’s OK. I was there for a license renewal. I was here the one day and the system was offline, the next it was online again. The queues do move, but it is slow. The people know what they are doing, just very busy. Fill in your form while waiting in the eye test cue. Have photos taken before across the road. Bring a pen.
Rabbi Sam Thurgood

02 October 2017

For a licensing place it is good. Friendly and pretty quick. Photo place across the road if you need. Don't forget to bring a pen.
Jessica Calder

21 July 2017

Staff were friendly, helpful and informative. Was in and out in an hour. Very pleasant experience!
Suzette Ferreira

17 May 2017

Less talking, more doing - they are getting it done!
Renewing your license is a 3-step process, (1) get the form and complete - remember foto (2) eye test and finger print scan - if you already require glasses to drive, take an optometrist certificate as backup (3) pay renewal fee, then wait for 6-7 weeks to receive SMS.
Even though they were very busy, waiting wasn't more than 10-15 minutes per step.
Estine Cook

07 March 2017

ABSOLUTE BULLSHIT - i specially got an eye test done before hand so that i don't have to sit in their long lines. NOW they wont accept my eye test because i have to fail theirs first before they will consider the eye test I got done at an OPTOMETRIST. And what kind of government institution does mot have card facilities in a digital era, welcome to 2017
Andi Young

04 February 2017

By far, the best testing centre. Instructors ensure you are calm and chat to you. Didn't even feel the stress of taking a test
Lauren Dutoit

23 January 2017

I had a rather terrible first time experience at this traffic department.
The lady that was working on Saturday 21 January 2017, at the window where you get your form for your drivers license test.

She was the rudest public servant I came across.

Myself and a friend went to make drivers license appointments and since we got married recently, our ID documents does not have our marital surnames on as yet.
The lady then refused to help us.
We tried explaining that usually wherever we go, we are helped with our ID's because your surname gets changed on the system. Even my friend is busy purchasing a house using the exact same ID document; and with an attitude and shouting from the other side of the window she said to us " I do n't care what they do at the places, this is the traffic department and we do things differently here!"

I then said to the lady it is okay, we understand the rules but you could be more polite in telling us about them. I also told her she did not have to be so rude. She then exclaimed, "Rude ?!" and walked away.

What a sour public servant representing the City Of Cape Town.
Tammy Burdock

17 January 2017

We often hear so many complaints about our country, but I have to commend the Gallows Hill Traffic Department. I arrived over lunch time and was greeted by a very friendly security guard, who showed me exactly what to do and where to go. I didn't stand in a queue once and was met by friendly and efficient service throughout. I experienced the same service when renewing my driver's license last year as well. This is a very well-oiled machine with great and helpful staff.