4 Seasons Car Rental

Location :

Topaz Street, Heldervue, Cape Town, 7130
Added by Jopie, at 01 November 2010

Add email
Add business description
Add Social Media
Add Products and Services

• Tammy T

  23 June 2017

  First off, hiring a car from this company in Cape Town means going to THRIFTY car rental booth at the airport, then they take you to Britz 4x4 who actually are renting your car. There seems to actually be no 4 Seasons Car hire.
  
  Once at Britz, hire started off great but quickly went downhill. In a nutshell, were sold additional "no worries insurance" to give us 24hr assistance and cover all with the exception of flipping and flooding. BUT, when the car actually broke down, NO assistance was provided (even though we were stranded in the parking lot of a lodge which we subsequently realized was actually the local bar with a lot of rather unsavory characters surrounding us! fine - that's not Britz' fault). We were told to call back in the morning.
  
  After several phone calls, they tried to charge us upfront for damages even though they'd not seen the car, nor asked what was wrong, nor tried to assess any actual problem besides knowing the car would not engage in gear. We actually called 4 Seasons in Holland to get assistance.
  This may have been the catalyst for Britz agreeing eventually to pay towing and hotel charges for the duration we were stranded. (all this organized, NOT BY BRITZ, but by strangers we were fortunate enough to meet to took us in during the whole ordeal.)
  
  We were stranded for 3 days (full disclosure, we were told the car could be repaired in one day and thought we would only be stuck one additional day.) As it turned out, the shop was closed so we requested the replacement vehicle. This was to arrive by noon Sunday from Johannesburg, meeting us in Gabarone. All communication stopped at around 3pm and the driver of the replacement truck finally made contact at nearly 10pm. During this radio silent period, we again tried 4 Seasons to find out what was going on. We got zero response.
  
  By this time, we were due to return the car in Cape Town in 4 days. We requested that our rental be extended by the 3 days lost so the remaining days of our holiday could be spent actually seeing something rather than just making the 1500km drive back to Cape Town. (We'd planned to have 8 days to make this journey and were planning a scenic route as you do when you hire a 4x4 camper to drive cross-countries). They finally agreed but tried to go back on paying the hotel bill for when we were stranded. We'd verbally confirmed that they would pay the extra charges we incurred but since, they've somehow come up with another "fair reimbursement" figure and closed the door on any further communication.
  
  I've tried to inquire with Britz and no longer get any response. Even though our rental was through 4 Seasons, they seem to have just collected the upfront payment and then disappeared mostly. Tried to dispute through my credit card company and because we did pay for the insurance, we can't withhold payment to other vendors that were incurred because of our issues with Britz.
  
  Overall terrible experience service wise. Car/gear/supplies were fine but obviously don't belong to 4 Seasons. Overall, no benefit to going with 4 Seasons. My Belgian friends felt slightly more comfortable hiring from them as they seem to have some Dutch connection. ?? If you're willing to roll the dice and hope you don't actually have any problems or have to deal with anyone, fleet, supplies, gear is decent.

  response / report this review
• Johan Groenewald

  08 November 2010

  We had a great trip and the car was excellent. Thank you for your excellent service.

  response / report this review