The team at Herz is always friendly, have been using them for last three years for my car rental. CPT or JHB each branch is a mirror of the other regard helpfulness. The rates is the most important and it's best with unlimited km when booking more then 3days.
Rented a car 3 times here and I always been very satisfied of the service. I highly recommend.
We rented a car for the weekend and everything went smoothly. Very friendly and helpful people. We had a flat tire and they helped us so we could get back on the road again. Thanks guys!
If I could leave zero stars I would. My brother booked a car on the 6th of December only to find out on the day before leaving for Namibia, the 26th of December, that none of the cross border paperwork was done. They let him know 5 min before picking up the car that it would take 2 working days to process the paperwork. We are now scrambling to try find a car to rent from a more reliable competitor. Absolutely shocking service, i will make sure to tell everyone about our experience and will never ever use Hertz ever again.
Yesterday I booked a car through Economy Cars in Stellenbosch. I paid the requisite five odd Thousand. Both the address and the telephone given on my voucher were incorrect and today I could not find the pickup point. I went home from where I found the correct address. When I reached Hertz/Firefly I was asked to pay a further + eight thousand Rands. My bank then blocked both my Credit and Debit Cards suspecting fraud. I walked to my bank who confirmed that the +R5k paid to Economy yesterday had been already debited to my account. Therefore to collect my car I had to pay about R14,000 up front - I was to be double charged. When I remonstrated with the manageress at Hertz she very rudely told me that it had nothing to do with Hertz and I must sort it out with Economy. The nett outcome was I never got my car and someone has got my money.
Very good service and returning the car was very easy. The car we got was new and nice to drive.
Service de location de voitures idéal sur Stellenbosch.
Have had an Accident there, the manager and the staff were very friendly and helped us so much! Thx!
Christmas holidays before 2011, we were going to South Africa from the Netherlands, and we had everything arranged in advance. As we were seven people in total, we reserved a big car (capacity of 8 persons) to pick up in Stellenbosch and give back in Port Elizabeth. However, when we went to the office in Stellenbosch, the manager told us that they do not have the car! They even did not send me an email about it a bit earlier to have enough time to change our plans! As we were in a hurry to start our trip (everything was planned such as hotel check-in etc.), they offered us two smaller cars in place of a big car, which were available to us after 4 hours (4 hours of wasting our time in vacation in front of Hertz!). All the way through the garden-route, although we tried to enjoy it, we were separated in two groups. We always remember that we cannot trust Hertz; at least the one in Stellenbosch. We never forgive this group. I was very happy with Budget and Avis but not with Hertz!