Thrifty Car Rental - Cape Town Airport
Unit BG6 Car Rental Building, Central Boulevard, Cape Town International Airport, Matroosfontein, Cape Town, 7525About
Location :
Added by Jopie, at 13 January 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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18 Reviews
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13 August 2019
Poor service. Car booked and paid for was not available and front desk staff were mostly rude.
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28 July 2019
Great service and generally the best priced, and unlike another major car rental company in SA, there weren't any hidden charges that one needs to be weary of.
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13 July 2019
Thank you to Dino for assisting me with all details and instructions when it comes to sponsored rentals and Samantha who assisted me after landing with a warm smile and personality
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06 May 2019
Great service thumbs up for Sbusiso's excellent service
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04 March 2019
Worst experience to date with any car hire company I have ever had!!!
They still withholding my deposit and wont release it with the bank. It's going on 12 working days now and I have tried to get a hold of the Manager Craig with no success. I have left two messages on his personal cellphone and I'm currently awaiting a response. I've had the pleasure of reading multiple hello peter complaints as well a google reviews and this seems to be a common norm.
No matter how I go about following their recommendations of making a formal complaint or dealing with management directly I'm left with no result.
I'm considering legal action in some way as this is not acceptable.
Save yourself the unnecessary stress and rather use another company as this is pure blackmail and extortion.response / report this review -
01 April 2018
Rented a car from 17-01-2018 untill 20-02-2018 with a gps at extra cost.
At collection of the car the thrifty emplyee Cris on cape town airport tried to get the GPS installed.
Without succes.He gave up and walked away.
I had to leave for an apointment and tried to get the GPS going.
No succes.
I using my phone at the moment.
No problem
Can Thrifty return the rental fee at the time if delivering the car back on 20-02-2018.?
The GPS NEVER USED DURING THE RENTAL PERIOD
Now 01-04-2018 still in dispute with Thrifty.
The GPS they charged me fully.
When I redelivered the car the thrifty person checked the GPS and agreed the GPS was not working. He made a note on the redelivery form but the office of Thrifty is not accepting this. So I had to pay the GPS fully.
Thay even made an extra charge for the fuel.
I collected the car with a 7/8 tank and delivered it back with a full tank.
Thrifty promised to book this charge back into my account.
Promised several times but no result.
Its only a small amount so thats not the problem.
All in all a very bad experience.response / report this review -
22 March 2018
Rented a car last month and was charged additional charges after returning. I have been trying to email them multiple times to figure out what the charges are for and they have not responded. I'm trying to get some paper work as well for my insurance company and haven't received anything after emailing them for weeks. I am from a different country so I'm not able to call them and email is my only option as of now. The lack of communication is frustrating and unprofessional. Don't rent from this location. If you have problems for some reason after returning the car they will not respond to you. Stay away.
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19 March 2018
We arrived in Cape town on a Saturday and we were desperate for a car . Due to us not having a credit card we were turned away harshly from a previous car rental company. We ended up at Thrifty and I was so impressed with the patience and courtesy the woman treated us with. We got a car the was clean and to make things better it was fuel efficient to. I was very impressed with the woman's service. Sadly I do not remember her name but I now know that Thrifty in Greenpoint will be my first and only option because of her
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02 March 2018
NO customer service!! Thiefs!!!! Deducting unauthorised money from my account. I returned the rental on 16 Feb - today is 2 March and I have not received my deposit back. They said max 7 days!! I have sent numerous emails, phoned about 10 times!! Their phone lines are so bad - I had to call back 6 times. WORST company!!!
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19 January 2018
Disgraceful, dishonest and badly managed. Avoid! They overbook their fleet and cancel bookings without notification, then filter stranded customers through to a separate company at a higher price. #kickback Extremely unprofessional! The manager stood there lying about how rare this was with a laminated policy, blaming us for not providing contact details although we had email confirmation, proving they could contact us. She was caught out when 2 other customers who had booked the same car type had the same problem and were given the same lies within the 40min we were stuck there. The secondary company we picked up the car from also verified the mismanagement at Thrifty, saying it had happened at least 50 times recently. Don’t rely on Thrifty Rentals, go elsewhere.
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10 December 2017
We rented a Chevy Spark online and came to find that we were given a Datsun Go. If the model you have booked is not available, you will receive a 'similar' model, according to this company's policy. The Datsun Go is South Africa's unsafest car according to recent studies and didn't hold up to the winds of Cape Town. We were forced to use Uber most of the time due to feeling unsafe in our rental car. Our attendant didn't think it best to inform us that model swopping had occured. He didn't even bother to explain to us the policy regarding the swopping and we would probably have gotten to the car and then only realised it was different if we didn't notice it on the booking form. They weren't very helpful with regards to our situation and as we booked online we couldn't cancel our booking without losing our money. The manager wasn't very helpful or sympathetic to our situation so ultimately after waiting for over an hour we were forced to take a car that was unfamiliar and unsafe. Meanwhile we spotted two Chevy Sparks in the parking lot, on our way to the dreaded Datsun. I wouldn't recommend this company to anyone.
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18 September 2017
What a joke this place is. Got back to Australia over 2 weeks ago now and they still have my bonds. I have emailed them 3 times now and have not replied once. Rang them yesterday and they said it will take another 2 to 3 weeks because they didn't process it. Takes a second to take my money out of my account but over a month to receive it back.
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14 September 2017
Rubbish after service, holding on to one's refund for over 10 days
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17 February 2017
I've rented a car 09 - 17 Dec. 2016. After several calls and e-mails they just don't return calls or answer e-mails still waiting for my deposit. I also told them that the car needs a serious service. 17 Feb.2017
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08 February 2017
Huge line ups for car rental collection. Then turns out they don't even have enough cars on the lot and you have to wait 30+ minutes for cars to be returned. If I could give zero stars I would. The rental agreement stated the deposit would be 5000 ZAR but for some reason it's 6000 ZAR. The price made us choose them however probably worth paying more elsewhere.
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03 February 2017
I hired a vehicle from the Cape Town Airport branch for 2 weeks. I got to the branch after have reserved a car online 3 weeks prior to arriving there. It was early evening. The price was very reasonable. The staff were courteous and helped me immediately. The vehicle that they gave me was the one that I wanted. It was in good condition and the gent who handed it over was prompt and efficient. Returning the vehicle was simple. A good experience. I would recommend Thrifty anytime.
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03 January 2017
I've returned the car in a good condition and they've charged me around 50 eur without any explanation, no reason given, no invoice given! No communication with the is possible, when asked for the reason they've told me that they will contact me later, but they never did.
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20 January 2016
My sister in Law rented a vehicle in July 2015 and it is now January 2016 and still have not received back her deposit after returning the vehicle in good condition. I have now asked to assist. Lets see how long it takes to resolves this issue.
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