I had to bring my dad's car here for a brake fluid change. It was my first time ever having to bring a car in for any type of service, as I'm only 17 years old. I had no idea what I was really doing when I got there, and they helped me with each step of the way. I was greeted when I exited my vehicle and was serviced fairly quickly. Even though I'm under 18 years old, they still acted professionally and didn't treat me like I was some kid who wandered in on accident. Staff members are very polite and pretty quick. I think they estimated that it would take around an hour, but they were done earlier than that.
Best auto service experience I've ever had.
Purchased the vehicle from Honda City in Milwaukee. I'll never go back there again. They sold us a CPO Pilot for about 30K and turned their backs on us when an issue presented itself.
Took the car to Zimbrick for an oil change and shared the issue with them. They contacted Honda and got the problem sorted out. Awesome people who I'll gladly be giving my money to in the future.
I went in for routine maintenance. My service advisor, whom I have gone to for years, reminded me of some repairs that I needed but wish to delay. Just a reminder, no pressure. They offer free coffee, snack bars, sodas while you wait. Service was done quickly, and I always get a free car wash. Excellent service and friendly staff.
I've been going here for my car service for ten years, even now that I live a full state away. Every experience has been positive, from the quality of the service to the thoroughness of staff communication. I always feel like I know a bit more about my car than I did before, which is a great bonus!
I've been going here for 10+ years and have never received anything but kind, quick service. The Zimbrick Honda team on Grand Canyon really know how to take care of their customers! The snack and coffee bar, and high-speed internet are a nice perk, too.
Very friendly and professional staff. The waiting area is comfortable and stocked with water, coffee and snacks. Couldn't ask for a better experience
Great customer service. You can be very confident in their advice and technical expertise.
I won't take my Honda Civic anywhere else for service. I purchased my car from Zimbrick Certified Used and the experience was pleasant from start to finish. I can say the same thing about the service center on Grand Canyon Dr. They are always quick, friendly, and helpful without being pushy or trying to sell services you don't need. They are honest about what they think should be done, but let you make the decision. I just purchased four new tires and they had their birthday special going on so I got one heck of a deal! I would highly recommend them to anyone who has a Honda.
I was spending a few days in Madison and noticed 2 of my charging accessory sockets were not working. The service team pulled me in and replaced the fuses in about 10 minutes. They did not charge me for this service but rather said thank you for owning a Honda! Refreshing to know that businesses appreciate customers even though I live 5 hours away. Thank you Jesse!!!
Went there today for a oil change and tire rotation. Presented the $49.95 coupon for oil change plus tire rotation to the guy. The guy stated that everything was clear to work. Got the receipt service and ended up to be $69.95. Luckily I asked the lady at the pay register to see if the coupon was already used. She stated no. So she was helpful adding the coupon $49.95 and came out cheaper.
So incredibly friendly and helpful! My mom and I hit a deer while on a road trip and these guys squeezed us in on a Saturday to give us the repairs we needed so we could get back to Chicago. Thank you again for all your help!
Staff there simply amazing. Very caring and make you feel welcome. Never high pressure. Charlie Cupp the general manager is very good at his job and his staff follows suit. They all know their cars.
Always bring my car to this clinic and trust them to tell me what is truly wrong or not. Nice waiting area. Dont miss their "buy three get one tire for a buck" sale, it is the best deal in town when they have it.
Good, quick service and the price is reasonable considering it is a dealer. Loaner was similar to the car I was getting serviced. The waiting area is modern and nice, snacks and drinks and WiFi available
They did a great job fixing the car and it feels much better driving it now that the work is done. Great service. Trust this place.
I've always gotten good service here. Being able to schedule appointments online is a huge plus for me too.
Excellent customer service, repair speeds, and friendly employees! The price is a bit expensive, but that's to be expected for a dealership with all the frills.
I had a fantastic experience bringing my Honda in, specifically with David Widish. I bought it at Zimbrick over three years ago, and brought it in because I heard a buzzing in the speaker. I wasn't able to reproduce it but David still kindly offered to replace the part UNDER WARRANTY (which had just expired technically). He also noticed that my low tire pressure light was on and checked my tires without my needing to ask. They also will automatically wash your car if you bring it in to get checked or for service. Everyone I ran into was really kind and friendly - I highly recommend!