I really enjoyed this theater. It doesn't have fancy seats or concessions, but they sure do a great job getting people through the lines and into a movie. Bathrooms a bit run down but clean. Theater had a good picture and sound was spot on. Warrenburg feels like they half-ass everything and it takes 40 minutes to get through the ticket window now.
This theatre is long overdue for a renovation. While they have added new machine for the concession stands, the seats themselves still bear the smooth and inexplicably damp membrane of time. Additionally, the board they used to post times of has been converted to read, "check online," which is fine, but this local misses the convenience of seeing times on my way home. All in all, it's cheap and the only option on the south side. If you don't mind slumming, the theatre is seldom crowded and is a good place for a Sunday afternoon visit.
The service there was very quick and easy They do a good job of making sure you go to the right movie and overall the theater is just really nice
We love coming to this theater because it’s the closest to us and by so many other places. I never write negative reviews but I don’t want to see this theater disappear. It is so dirty and run down. From the bathrooms to the lobby to the old concession counter area to the floors and walls in every room. The service that is there is good but there’s never anyone past the concession counter or ticket booth. I’m guessing you’re losing money because of people not paying and walking in. If this place were clean I could look past the other minor things.
Definitely will not be back to this theater. You pay a ridiculous price for tickets for a movie experience. Our experience consisted of every bathroom stall out of toilet paper (it was not even busy yet), the pop machine sprayed my daughter in the face as it wasn't working properly, seemed like the guy knew about it but didn't care), we attempted to play the claw game which proceeded to eat our money. When we told the staff they're response was "yeah it's not working right now" no sign on it saying that it's not and no mention of a refund, just yeah that's too bad."
By far the worst experience I've ever had a movie theater. Most of the theaters around here are Marcus theaters. Ill be going there from now on for new movies. The best movie experience is definitely at the Collins road theater, but they don't offer the newest movies.
Kinda rough wallpaper is falling of off the walls here and there but the bathrooms are clean, and the theaters themselves are nice once you're in them. Decent seating, too. Good sound system.
I don't even know where to begin. The screen resolution is horrible, the sound quality is horrible, the concessions are horrible. I feel like I'm watching a movie in somebody's home movie theater.
Nice theatre. Seat are comfortable. Concessions are pricey, but about par with any theatre. Screens are nice and audio is well done.
We just went to see It yesterday and had a terrible experience. The box office wasn't open and there was a sign to buy tickets at concessions, which was fine, no big deal. But there appeared to be only one person taking ticket and concession orders so it took forever to get through each group while there were 3 other people behind the counter doing random things and a line started to form. Someone else behind us finally walked up to another employee and asked if they could take their ticket and concession orders and they look dumbfounded and say yes, like we were obviously supposed to do that. Why don't you offer to help?
Once the movie started there was a row of teenage boys behind us that talked through the ENTIRE movie start to finish. My husband and I turned around a few times, I shushed them once and eventually said shut up. They did for about 2 minutes and started right back up. Frustrated, I walked out of the theatre hoping to find a manager to handle the situation. The lobby was very very busy and I didn't want to cut in front of a line of people to ask someone and instead saw an employee walking down the hall. I explained the situation and asked if anyone could help and he rolled his eyes, sighed and said I would have to talk to someone "over there" (pointing at concessions). I said I wasn't willing to be rude to the 20+ people in line and would apparently just handle it.
Our experience sucked at it could have easily been preventable or helped if there was any customer service whatsoever. There should be an identifiable manager who can handle situations like ours and the most basic customer service skills should be required.
When this place first opened (as the Carmike Wynnsong 12) back in '98-'99, I was in high school, and would love coming here to watch movies on the weekends and during the summer. But since the opening of the Galaxy 16 movie theater (on the NE side of town) back in 2005, it just doesn't have that same feeling anymore.
Kinda rough wallpaper is falling of off the walls here and there but the bathrooms are clean, and the theaters themselves are nice once you're in them. Nice seating too. Good sound system.
Everything sucks. I was there for the $5 Tuesday's and the line was 7 people ling before me and it took 25 minutes to get tickets. But before I could get the tickets for $5 I had to sign up for their ticket club. No just give me my tickets so I can go watch. Definitely plummeting service and services.
When this place was first opened, it was clean, had an up-scale feel, and was a great place to take in a movie. Unfortunately that was the last maintenance this place saw, and I firmly believe it was the last time it was cleaned.
The bathroom was disgusting - some toilets didn't flush, others splattered all over. The sinks were completely gross.
Hand-written and faded printed pages were hung in various locations indicating certain features or functions that weren't working. The floor in our theater was sticky and the seats were completely uncomfortable. We spent $30 on three tickets and I didn't even want to try the popcorn for fear of the sanitation conditions.
I will drive across town or to the next county to see my next first-run movie.
I have gone to this movie theater pretty consistently (least twice a month) from 2014-2017. The popcorn bucket deal makes it a good spot if you are going to movies regularly. It's best to avoid the busy times. I'd say that about any theater, but this one it holds a bit more true as this location feels fairly under-staffed at times. Overall this is a solid theater, always a good experience.
Clean. Activities to do while waiting for the movie to start. Lots of things to choose from for snacks. Free refills on large popcorn and pop/soda. Many flavored soda choices from a machine.
They have a theatre set aside for independent film. The seats have arms that raise. The project has been good. When you escort someone to lobby for using their phone during a film they are escorted off the premises.
I used to work there and let me clear some things up. First off, every employee is a young kid who has little inclination to put in more then the absolute minimum effort (some people make an art of this and can put in zero effort without getting fired). We are paid minimum wage and there are two types of shifts. 12-6PM and 6PM-12AM. They have no flexibility in this matter, and often people have to no-call no-show because they are scheduled on days they requested off. Our Manager has been working there for 40+ years, and has a tendency to snap at us when he is under pressure. Claiming we are lazy good for nothing whiny millennials, however, you cannot blame the employees alone. Our corporate has sent many e-mails and posted revisions to our working guidelines outright stating that we are to prioritize profits over customer service. We are often seen as understaffed because again, corporate wants as few people working as possible. fewer employees= fewer wages to pay out. This creates great stress for all employees/managers and as other reviews state, poor customer service.
TL/DR: The employees are underpaid high school students, the manager is a man-child prone to temper-tantrums, and corporate would rather line their pockets than pay more employees to help run the theater efficiently
Guaranteed accidental forgot my phone at the theatre called back within 20 min of loving and they said they had found a phone but I would have to come the following day during hrs to pick up never got a returned phone call or an apology . Manager took over 20 min to get to front when I came to look so I left in frustration and haven't heard a word. Very sad my phone had some very valuable pictures of my life on it.
This place has gotten really bad. They seem constantly under staffed, and the staff that is there doesn't seem to care anymore. They're not friendly at all and generally make it an unpleasant experience. But that's not the worst part. I've had the picture go out or the sound go out multiple times while watching a movie and someone has to go ask a staff member to fix it. This was once a nice theater but not anymore.