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Added by Jopie, at 15 May 2017
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15 Reviews
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26 December 2017
Wonderful staff. Room was beautiful, well laid out and spacious. Full kitchen, dining room and living room. I was told the units were recently renovated. Cookware a little on the cheap side. Television, by today's standards and price could be a little bigger. Master bedroom with connected bath was great. Over all good experience.
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21 December 2017
Mostly clean with large rooms with several amenities, but after the first night the charm has worn off. The resort employees were doing renovations and maintenance work outside our room the entire time, including hammering starting around 10am. DON'T EXPECT TO SLEEP IN! Our car was blocked in by 2 large trucks that parked behind us illegally by employees of the resort. The water pressure was very low, making it hard to rinse hair products off, and the large tub had mold growth. They put queen size sheets on our king bed, which came off often while sleeping. There was also no changing room area for the pools, only a small bathroom with stalls to use.
Some benefits here are fairly new appliances, including a washer and dryer in the room, and all the basic amenities with some random extra things included. All in all I will not stay here again.
3 stars for the room and 1 star for the employees.response / report this review -
17 December 2017
Wonderful resort. The rooms were large but cozy. The included safe was a nice touch that you don't see everywhere. The Jacuzzi was fantastic and all the amenities outside the room were great. The desk let us buy some quarters for our poker game which was very nice of them.
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05 December 2017
Well located if you prefer to be close to all the attractions in Pigeon Forge and within easy reach of Gatlinburg and the Great Smoky Mountains National park, but not the best for scenic views from your balcony. Clean, well managed, and in a great state of repair. Only down side was the vacation club reps were quite pushy in their approach to try to get members to attend the presentation for "new opportunities to use your points".
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23 November 2017
Was directed here for a timeshare presentation. As compensation, we were given a gift card and free lunch. Completely not worth it. The sales people are rude and condescending. They make you feel dumb for not wanting to spend $20,000 on their cheapest package (plus annual maintenance fees). Giving two stars because the first guy who gave the intro was very nice and the lunch was good. Sales pitch lasts 90 minutes. Be prepared for a final salesman to try and rent you some points after you decline their generous $20,000 timeshare offer. This guy will pretend to give a survey but he really just wants to try one more time to sell something.
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23 October 2017
I recently started at the Wyndham Smoky mountains with my family and I loved it. The rooms are nice and they're close to just about everything in Gatlinburg. My only complaint is that there wasn't a sponge in the room. Just a scouring pad.
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23 October 2017
Great welcome, great staff. Just wish the folks on the floor above us had not been so loud! Given the number of empty rooms, you'd thought they could separate everyone by at least one floor. Beautiful views!!
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30 September 2017
Very comfortable resort , good location just North of all the tourist activity. The staff is fantastic. Kelly at the front desk was super, very knowledgeable and personable. Christina I can't thank enough. She saved our family vacation/reunion of 18. Thank you again.
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31 August 2017
This place is very pretty and spacious and has some nice amenities. However, it's not everything it appears to be from the outside.
First of all, as soon as my husband checked us in, one of the people at the front desk tried to sign us up for a time share talk over breakfast without telling him that's what he was doing. Before he could finish doing that (after what seemed like forever as I was waiting in the car), my husband figured out what was happening and refused, and then the clerk proceeded to insult him for not wanting the free breakfast.
We were also accosted later at the pool for not wanting to participate in a diving competition. Even though we certainly didn't need an excuse not to participate, I was visibly pregnant at the time and told the activities director as much so he would leave us alone, but even then, he continued to harass my husband to participate by getting in our faces with a megaphone.
On top of being pestered by the staff, maid service was not offered during our stay, which wouldn't have been such a big deal if they had provided us with more than two towels between the two of us for a 4 night stay and if they'd had more trash cans in the rooms. (I'm sure we could have asked for more towels, but with the rate things were going, we were afraid we might have been harassed again or charged some kind of fee).
Additionally, the rooms are not well insulated as we could every noise from the surrounding rooms.
To throw in a positive, they had a neat little put put course (9 holes) on the property and the complimentary shampoo smelled nice. We won't be going back for those things though.response / report this review -
22 August 2017
The facilities are nice, the staff is nice, the location is nice. The room was nice also. The room had a king bed/bedroom and a pullout bed in a couch in the living room/kitchen. My wife and I, and sister and her husband stayed in this unit. I expected the two couple experience to be a bit too personal, with too little personal space. That wasn't the case. It was cramped, but we were well able to provide both couples personal space. (There was a door between their room and the bathroom and other bedroom.)
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03 July 2017
This resort is great. Lots of amenities and very close to everything. Room was clean and very well stocked. Staff was very helpful and was able to answer all questions. I would recommend visiting this resort and plan to come back.
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01 July 2017
Stayed here for 4 nights. The condo was big, roomy, and comfortable! Had everything we needed for our stay. The view from our room was awesome! The staff was extremely friendly and helpful! Would not hesitate to stay here again! They even had activities you could participate in throughout the day ou'd you wanted. Awesome place!
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30 June 2017
Very nice place for the price. When we checked in there was a mixed up with our reservation for a one bedroom. Instead of making us wait they upgraded our room to two bedrooms which is very nice of them. Only it took them 25 minutes to look for that room but they were accommodating and friendly in the front desk so worth the wait. If we have to come back again we will definitely stay in this resort.
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13 June 2017
So far the resort is great. I love that they have the kiddie pool available for the little ones along with splash pads. They seem to have a lot of fun activities planned. The rooms are nice and clean. So far so good.
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22 May 2017
Smoky mountains was wonderful. Everyone at check in was friendly, very informative about all the services provided at the resort. Finding the resort was very easy. The rooms were fantastic. Very homey. Plenty of room. Our location was fantastic for everywhere we needed to go. Couldn't have picked a better location. We loved it!
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