Call about a 20 yard construction dumpster . Worst response , service all the above. Unfortunately they are the only option in Woodland. I’d rather take loads in a car before I use this company.
signed up for service over 3 weeks ago, supposed to have the bins delivered 7/11, have not happened. Reached out to customer service 2 times already and each time they said the deliver was scheduled for later day, never happened. They also said they will pick up our trash in bags without bins for now, also never happened. And so far absolutely no notice of delayed service this entire time. Asked to speak to a supervisor today while with the customer sevice for the 3rd time today, was told a supervisor can't do anything about it and they will just send a recovery crew to pick up the trash in another 24-48 hr.
Sighs If only we have an alternative provider
UPDATE: finally delivered the bins but NEVER PICKED UP THE TRASH AS THEY PROMISED. BTW trash was RIGHT NEXT to the delivered bins so they saw it for sure. Just horrible service and broken promoses one after another.
When I did use this service, it was always done professionally. Most of the time things were not scattered about. They were quite professional in picking the trash up. As far as quality is concerned, I do believe it was a little on the pricey side but, like I said they had always been on time and would pick everything up. If I still lived in Woodland, I would continue using the service.
For years we had a good working relationship, but for the last 2 1/2 years it has been terrible. Our street has been under construction which has complicated the issue. They don't always show up and I am again waiting my second day for pickup of organic materials. They don't stay in touch with the neighborhood to advise of pick up changes or issues. They are also not good at researching problems and getting back with an answer. I've been waiting since March. It adds injury to insult when the monthly rate goes up and they didn't advise you. I have gotten one bill since April and that was the first I had received in many years. I have them on MY electronic payment schedule. I did not say that I wanted electronic billing (which I also did not receive) although on one occasion they said it was in their records. I would like them to return to the way they used to do things and treat customers like they have value.
They pick up trash…at a premium price. Then they dont even pick up the trash, sometimes…and still charge the premium price. If you become a customer of WM, you will soon realize the run-arounds they have in place to make sure they get your money, while doing as little work as possible. They even halved the amount of pickups for recycle and compost and still charge us the same premium price. Does their business motto/mission statement align with the work they provide…NOT AT ALL.