About
Location :
Added by Jopie, at 03 July 2022
Opening Hours
- Monday 7:30 AM – 5:00 PM
- Tuesday 7:30 AM – 5:00 PM
- Wednesday 7:30 AM – 5:00 PM
- Thursday 7:30 AM – 5:00 PM
- Friday 7:30 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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5 Reviews
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03 August 2023
You're likely paying a different price than your neighbor for the same service. We discovered after 20 years we were paying $210 / quarter while our neighbor was paying $125. When I called to cancel service, they offered to lower the rate. No thanks, I'm switching to a more honest competitor.
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12 April 2023
Waste management does a good job at picking up your garbage. The workers are good, they never leave a mess. The cost for waste management gets higher every year though.
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17 February 2023
Rates constantly going up far above acceptable rate. Customer service cant answer your questions, and never return you call. Added billing charges with no explanation. DO NOT RECOMMEND THIS COMPANY.
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07 January 2023
I decided to be kind and understanding and not raise a fuss when our trash wasn’t collected the week of 12/26/22 due to the horrible snow storm - despite being told that we would be serviced later that week, which we never were. But my recycling was missed this week, and with the fact that WM only collects recycling every other week, I NEEDED it to be collected since I’m practically drowning in cardboard boxes. I placed 4 separate requests for my recycling to be collected and each of the requests were either mysteriously canceled or falsely set to “complete.” Is that what I get for being understanding about the snow storm? WM made it very clear that they don’t care about their customers. Or they have a bunch of liars as drivers/service people. I spoke to around 6 customer service reps, all of whom assured me that “it will be collected this time!” and it never was.
I canceled my service with WM today and I’m going to be talking to my neighbors to get them to cancel as well. WM keeps putting out all these “importance of recycling” ads, yet only collects recycling every other week? Do you know how many of your customers have more recycling than garbage? I guarantee people are. just going to start throwing their recycling away. Do better, WM. You should be ashamed. I’m an artist with a VERY large following online, and I’m wondering if my followers would be interested in this story. What do you think?response / report this review -
10 July 2022
UPDATE: Nothing changed, Broke a tote and want me to pay to replace it. Prices and shorter billing change again. Recycling sat there for three weeks before they picked it up. The guys are great who do the job. It is the way WM runs that is the problem and doesn't do job, apply credits when they don't show up. I'm pretty sure they treat their employees like their consumers, with little regard.
They raised prices exponentially without notice. I called to speak to someone and he was as rude as anyone could get. I paid 4/5's of the bill only to find out they didn't pick it up for $30 due, when no notice of increase was given. I've spent 50 minutes on the phone almost 3x since then to get the trash picked up, fee waived, and keeping getting recording or hang-up saying no service at this address. I will join other residents when time comes to pick someone other than WM to service Hamburg/Lake Viewresponse / report this review
