WM - Eastern NY Hauling and Transfer Station

Location :

100 Boat St, Albany, NY 12202, USA
Added by Jopie, at 12 March 2017

Add email
Add business description
Add Social Media
Add Products and Services

• Barbara Hartwell

  08 August 2023

  They are here when expected, dumpster is emptied with no spillage and top is always down when they are done. I rely on them and they do not let us down

  response / report this review
• Abu Horayra Hossain

  14 January 2022

  SCAMMERS , unfair pricing AND SCAMMING FRONT DESK.
  This Place and the front Desk lady Theresa, absolutely scammers. She said to me I am weighed out of the scale at 420 POUNDS less then when I came in, she measured when I pulled in with me in the truck, and when going out when I was in the office! I only dropped off two mattresses and a small board, maximum 100 pounds, I was there less than 5 minutes, there’s no earthly way I was able to unload 420 pounds worth of stuff in under 5 minutes.
  
  DEFINITELY DONT USE THEIR SERVICE!!!

  response / report this review
• Carrie Gamello

  24 September 2018

  This is the second week this month that they haven’t picked up trash or recycling. Pick up day is Friday morning; I have my bins out Thursday night. The first time it happened I called the automated system (because they’re closed all weekend) and it stated pickup was delayed and it would be picked up Saturday morning - which it was. This time, I got routed to an operator who said I’d have to call back Monday morning and she couldn’t help me. Meanwhile my full trash and recycling bins sit at the end of my driveway, and I have bags and cardboard piling up outside my back door.
  
  Absolutely unacceptable. I’ll be demanding a refund and switching to county waste - who I hear is cheaper anyway. That’ll be a fun way to start my Monday! DO NOT recommend waste management. Don’t waste your money. It’ll be more of an inconvenience than if you didn’t have any garbage service at all.

  response / report this review
• Chance Wilk

  20 September 2017

  I moved into a new home and ordered waste management for trash pickup. The cans were delivered as scheduled. They waited until the cans were on the curb for pickup the following week to inform me they DID NOT SERVICE MY RESIDENCE. Yes, they dropped the cans off at my house just to tell me they don't pick trash up from my house. I said fine, remove the cans immediately. They said no that could not be done. They were to be picked up at the end of the following week. Now I am storing their cans for free. Great. The end of the following week came and they did not pick up the cans; now reeking of old trash. I call to ask why and they said that they had rescheduled my pick up without telling me! Now they were scheduled to be picked up the end of NEXT WEEK. After speaking with three different representatives and waiting on hold for an average of 13 minutes each time, the cans were picked up 3 weeks after the initial delivery date. My new house smelled terrible having trash bake for 3 weeks in the August sun. It only took them 4 weeks to finally refund my money. Thank you for the convenience Waste Management.

  response / report this review
• Jason Brewer

  19 March 2017

  WM has persistently missed our pick-up over the life of our service contract, including twice in the last few month and for an entire month this past July. It was determined after the first instance in July that the driver was going to the wrong house and noting that our bins were not out. Despite knowing this, customer service and the route managers did not take steps to address the problem and it continued to happen for the entire month of July. Each time I called, I had to explain the entire situation and had to convince each new representative that our bins were out and that the driver was in the wrong spot. Customer service obviously did not care to actually address the root of the problem and it has continued to occur. WM was unwilling to send the trucks back and has given refunds for some missed pickups, while refused to give refunds for others. I currently have garbage sitting outside my house from another missed pickup (the second time this winter) and customer service has failed to give any response to my missed pickup report.

  response / report this review