Waiting an additional week for that "The team will be there by the end of the day"
The trash crew picked up and disposed of my clearly marked recycling bin yesterday. I've had this bin in the trash shed for over a decade and the regular crew has never touched it. I tried calling and the phone system kept hanging up on me after I put in my zip code, and the "live chat" terminated while claiming the representative was still typing. There seems to be no way to get a person on the phone to file a claim for stolen property. (The regular crew has been great, but the company is making it nearly impossible to talk to an actual person)
Waste Management is one of my best experiences with my demanding disposal needs as a Maintenance Director of a Condominium complex. The customer service they provide is top quality and quick expediting when having overflow of recycling and or dumpster emptying. Customer service contacts me immediately with an answer to any questions or concerns I have, the best experience with vendor service I must say !
Our recycle bins in MA were picked up for many years from the same spot until last September. Since then, with no warning or communication, recycle has been skipped 3 times, for 6 weeks of no recycle pickup. I have spent probably 20 hours on the phone with waste management Customer service over 37+ separate phone calls and opened 13 separate missed pickup service tickets and complaints, trying to get missed bins picked up. WM CS agents have been very helpful, doing their best to help. But they are in Pennsylvania, and WM operations staff and dispatch in MA literally just ignores them and all their tickets and complaints. 13 times over! Extremely poor communication and total unprofessionalism from dispatch and operations in MA. I'm happy to talk about placement of bins or whatever. Can't do even that with this level of dismissiveness.
All I can say is BUYER BEWARE. Go through those terms and conditions with a fine tooth comb and pay particular attention to the clause which allows them to charge you ANYTHING associated with terminating your account. As well, you must terminate between 180 and 90 days before the end of your contract or it autorenews! And then they charge you $150 to come get their container PLUS $50 in "other fees".
Waste Management is the WORST example of big business out to soak you for anything they can get. If they can't keep you because of their overpriced service, they will hit you with every possible fee on your way out.
Good luck!