Waxwerks & Audio +
6816 82nd St, Indianapolis, IN 46250, USAAbout
Location :
Added by Jopie, at 13 March 2017
Opening Hours
- Monday 8:00 AM – 5:30 PM
- Tuesday 8:00 AM – 5:30 PM
- Wednesday 8:00 AM – 5:30 PM
- Thursday 8:00 AM – 5:30 PM
- Friday 8:00 AM – 5:30 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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14 Reviews
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17 December 2017
I have used this waxworks location many times to tint the windows on several different vehicles I have owned over the past several years. They seem to always do an excellent job, in a timely manner, and at a good price.
They also give you a lifetime warranty on the tint as long as you own that vehicle and keep your receipt. I have not had them do any other installs such as alarm systems or stereo systems but they seem to know how to install window tinting very well.
The staff is usually friendly and helpful. The waiting room although small does have a lot of their items on display so at least you can walk around and look at those while you are waiting on your vehicle to get finished, if you're unable to drop it off and come back later.response / report this review -
11 December 2017
STAY AWAY FROM THIS BUSINESS!!
I wish I had checked this site before I went here as others have clearly has similar bad experiences with this place and the "owner".
I took my car in to get tint put on. It was a rainy day, and when they finished it wasn't really possible for me to thoroughly check the quality. So, a couple of days later when the sun was shining I did a thorough check NUMEROUS issues!
I called the business, and the owner hung up on me. I called back (while starting to drive their way) and was put on hold for the entire 10 minutes it took me to get there.
When I arrived, they had me go back to where the "owner" (not sure he was the owner, but he said he was how people like this end up owning a business is beyond me) He started out extreme, including threatening to put me in a choke hold on the floor yes, he threaten physical violence within the first 2 minutes I was in his sight (and I was 20 feet away, and had only said a couple of things nothing negative, no cursing, etc).
As time went on, he was ever more extreme, and refused to even look at the errors. He told me "too bad, I've already got your money" and "go ahead and pay an attorney $250/hour to get your $200 back". He clearly had no interest in anything other than keeping my money in his pocket and doing no work to fix the problems he created with my vehicle.
This is, without a doubt, the worst experience I've had with someone working on any project of mine. The work was bad, and the customer service and owner were even worse.response / report this review -
17 November 2017
I had a rear deck spoiler installed on my '11 Nissan Altima. The spoiler was ordered from a supplier (who matched the paint perfectly), and was delivered with in just a couple of days. My appointment time at Waxwerks was 1:00 PM and the work was completed and I was out the door by 2:00 PM. The front desk personnel were very friendly and efficient. The installation personnel did a great jobquickly and very professionally !! My car looks fantastic !! Thank you !
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26 October 2017
I had an automatic starter installed in my vehicle March 2017. After having it installed, my vehicle would shut off when put in drive, shut off after driving it a few feet and even shut off while at a red light. I took it in for service the first time (April 2017) and was told there was nothing wrong, the second time (May 2017), I was given instruction on how to properly operate my own truck (now that it had an automatic starter). The third time (June 2017) I was told it was fine, the fourth time (August 2017) I was advised by the manager (Rob) that the program the system was using was from 2014 and it should have been updated before the unit was installed. He apologized and indicated the technicians and shop manager who were previously there had had a lot of issues and complaints and that the entire shop staff was replaced. He did a system upgrade and was advised after the upgrade, everything "was to work". Per Rob, if the issue persisted, a refund would be issued as I have had issues with this since the purchase date. Yesterday (Oct 25, 2017). I called the shop again and spoke to their "new manager" Herb and explained the issue to him. I asked for a refund as the issue has been persistent since day one and he refused, he indicated he was unable to give me a refund because "the equipment is of no value to him" and that he had to look at it himself. I explain to him the previous times my vehicle was looked at and said he did not have proof because the people who were there before him wiped out the system and he did not have access to any information. According to Herb, he's the new manager and the shop has new staff, turn out, Herb Johnson is the actual owner at Waxwerks. I filed a BBB complaint sometime in July 2017, but it was closed as WaxWerks failed to respond to BBB. My next option was to file a complaint with the Attorney General, but gave them another chance to rectify the issue as Rob had promised that doing the system upgrade would correct the issues. Clearly this was not corrected and now Herb refuses to issue a refund for something that does not work and has not worked from the start. I advised Herb that I no longer wanted to take my vehicle in for service as I had already done so four other times, he then when on to say “I don’t know what you’ve done to your truck since then nor do I know that there is nothing wrong with your truck”. This man clearly does not care about the faulty products they are selling and installing in vehicles, he is a liar, unprofessional and rude. I will never recommend and/or use them again and I will keep fighting until I get a refund for the faulty equipment they used.
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02 October 2017
My experience with Waxwerks is a great example of what good customer service should be. It's the only place in Indy I would ever go to detail my car. They never disappoint me. The crew is professional, the shop is always clean, and the prices they charge are more than reasonable. I will be back! Highly recommend to anyone!
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28 September 2017
We decided to have my SUV detailed just on the inside, and they did a terrible job. They did nothing to clean my vehicle. All they did was vacuum, which we did before. The seats were still dirty, and nothing was wiped down. It looked like we just took it to a car wash and cleaned it ourselves, but we could have done a better job. Even after we asked for the detailing to be redone they still didn't clean my third row seats. We will not be going back, and we were very disappointed.
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28 September 2017
DO NOT TAKE YOUR CAR TO THIS PLACE. Not worth a STAR. I had an appointment at 1:00 PM (for in and Out detailing) and was waiting for the service there. At 3:00 PM asked if my car was going to ever been cleaned and ONLY then the KIDS pull the car IN and a hour later they were done. Thy Vacuum OK and wash the OUTSIDE. But that is all they did for $177. You'll be better off to pay $20 at Mike's for an external car wash and Vacuum it yourself. A complete scam.
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22 August 2017
The friendliness and accommodation the staff provided along with the fast and efficient service at Waxwerks makes it one of the top rated places I've ever been to. I had an unfortunate and disgusting situation in the interior of my car where a random person threw a cup of urine in my car so the inside stunk terribly and it was unbearable to drive. I explained to them my ridiculous and gross situation and they were so understanding and friendly that that alone really helped. They had a full schedule of other cars already when I brought my car in but they said they were able to help me last minute. I was already turned away by two other places and them being so accommodating was great. I honestly was desperate to pay any amount they would have asked for but they gave me a reasonable price and took my car right away. I honestly wish I could show them more appreciation after dealing with such a terrible unexpected situation. My car was in excellent shape after they finished that I would recommend and vouch for their great work and customer service.
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21 June 2017
When looking for a place to tint my windows on my car, I came across Waxwerks Groupon and thought I'd give them a shot. Plus, my girlfriend went there to get her windows done about a month prior. Anyway, I take my car and drop it off on a Saturday (6/10/17). It gets done at 4:30, 30 minutes before they close and I leave just before they do. The windows looked good but once I got home I noticed that whoever tinted the windows wasn't so careful and made a mess with scuff marks on the interior of my car.
I had just gotten it cleaned and washed that morning before I took it in so I know those black marks weren't there. So that was rather frustrating to me, but I was still pleased with the window job.
I called the store on Monday (6/12/2017) when they reopened and asked to speak to a manager. After being asked who I was, what I wanted and then being told that the manager was "at a doctors appointment), I explained what happened. I expressed how I liked the windows but was not happy with the mess that was made in my car. Especially from a place that does detailing as well. I was simply told "I'll tell the manager so it doesn't happen in the future."
No apology, no attempt to fix the problem or even do anything other than get me off the phone as quickly as possible. Which is a shame since I was planning on coming back to use their paint less debt removal.. so I guess I'll be taking my business elsewhere.
Also, now that I'm able to roll my windows down after the period where they caution you not to as to not damage the tint film, I noticed that in the corners the tint was cut at an angle and you can see the clear glass when the windows are down. So now my opinion on the tinting isn't very good either. In fact, I wish I would've taken my vehicle somewhere else where it would be done correctly and I wouldn't have a mess in my car. Or at least an apology or something to try to fix it. They obviously don't want repeat customers which is a shame.
I'd suggest taking your vehicle elsewhere in case you do have issues.response / report this review -
30 May 2017
I had a amazing experience at Waxwerks and audio. My vehicle had a complete detail, and came out above and beyond!!! The team that I encountered were all warm and welcoming!!! I was very excited. I will be recommending to friends,family, and many more. Thank you for giving me such a wonderful experience, and you'll be seeing me again!!! (Very warming and efficient team up there)!!
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10 May 2017
The entire staff was Awesome. Anytime anyone is looking for a car/truck accessories I will refer them to Waxworks and Mr. Kyle.
What I observed, Kyle has shown a positive contribution to the company and his team with quality performance. Additionally, he is well organized, works hard to balance multiple customers and manage the store. He knows how to use all the resources allocated to him for Great Customer Service and Lead his Team. Their service forms a long lasting relationship for years to come. Kyle knows how to balance a great deal for his customers and the company. He is a valuable asset to the Team, Company, and knows how to Lead. When it comes to their customers, you feel like a person not a number or just another sale. Kyle and his Team reflects a positive contribution to the company who deserves recognition.response / report this review -
05 May 2017
Had Kicker 12" sub, 2 6x9 speakers in the rear deck, and 2 amps installed. Install is very well done, and the installers were able to answer my questions before hand. I got quotes at about 8 places before going to Audio + and found that Audio+ had the best price/reviews in Indy.
The setup sounds amazing. The installers did a great job tuning everything and I would definitely use their services again.response / report this review -
05 April 2017
This place is great! Kyle was very helpful and very informative, not to mention he gave me a hell of a deal on a new audio deck! I highly recommend going here for audio installations and window tinting. They provide many other services, which I'm sure they won't disappoint in either! Thanks Waxwerks!
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20 March 2017
I have a very important point to make with all of you out there that pay attention to bad press. Do your own due diligence instead! It seems to me that all of the people that appreciate the excellent service they get at Waxwerks just don’t go to the trouble to let anyone know. On March 10th, 2017, I stopped by Waxwerks for my window tint appointment. I heard the place could get busy, but that certainly didn’t stop the lady at their front desk from taking the time out to help me and answer all of my questions about what % tint I should get on my car. The tint job turned out amazing and was quite inexpensive compared to all the other places I had called! To top it off, the lady at the front desk told me I was getting a life-time warranty! I noticed she had no problem building the same rapport she had with me with all the other customers in line. Great job Waxwerks and I’m telling everyone I know! I have no problem recommending them!!! Go for it people - coming from a very satisfied Steve Nelson!!!
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