Excellent customer service. The friendly and knowledgeable staff helped me find the perfect car for me! Process was quick and stress free.
Great service and very friendly staff. Excellent prices. Keep up the great customer service.
Had an oil change and tire rotation last Thursday, 9/21/17, after work, everything seemed fine. Sunday I opened the hood to change the air filter myself.. Found no handle on the oil dipstick It was broke off So I call them Monday and ask them about it, they said if they broke it the service guy would have reported it. He said I could get a replacement on eBay Ummm, No. So before I went over their head, I noticed on Monday the left rear brakes sounded funny I thought it was needing brakes. It was sounding worse. So tonight after I picked up my 2 1/2 yr old grandson, I started to jack it up to look at the brake pads. Well Three out of five lug nuts were pretty loose, and close to falling off!!! The other 2 were loose. So I'm getting pissed. I check the 2 front tires, they're tight. I check the right rear, and ALL 5 lug nuts were loose!!! I tighten them up and go back to take the left rear tire off. Brakes are good.. So, all is back together now with all wheels tight.. Took my Jeep out for a test drive and there was absolutely no noise from the rear wheels! Unbelievable. I'm glad my neighbor just happened to come over to see what I was doing. He was shocked as well. The bottom line is I thank God I didn't have to go very far to bring my grandson home. However, I have been doing 60mph + on US40 going to and from work.. I have since sent a message to their web page so they would have this on record and just maybe someone would call or e-mail me to apologizebut that has not happened. So, here is my review. Also, I think do to my Facebook post, you may have lost other customers as well. As well as my upcoming purchase of another Jeep.
I. Am. Pissed!!!
Bought a used Jeep here. Sales staff was very friendly and helpful. Sales person allowed me to drive car home so my wife could see it. We dickered back and forth on trade-in value but eventually came to a deal. Financial Mgr was very helpful and explained each piece of paper we had to sign. Overall it was a very good experience.
Great service & sales team! Truly felt like I was being served while buying a car instead of being sold. I would highly recommend both Dellen Chrysler & Dellen GMC to anyone looking for a honest sales team, a family feeling environment & excellent service as well.
Incredibly unintelligent and rude on the phone. I sat on hold waiting for the repair shop for over 20 minutes. When I finally got a hold of a human being and explained mg situation his exact response was "umm so what you need an appointment?"
Linda Mabee and Gabe Montalvo are the Dynamic Duo! They are professional, kind and their patience is long. Never did they make us feel rushed or pressured. 3rd buy here and will always buy at Dellen!
Been going to them for 10 years and have never had a problem getting something fixed. Also bought 3 new SUV's and a used truck over the year's and have loved them.
Courtney took awesome care of us! We were able to test drive three cars and finally settled on one. They really took the time to make sure we were satisfied. It is definitely worth going outside of Indianapolis!
Very easy to work with on finding the right vehicle. No pressure or sales tactics. Lifetime warranty on powertrain free with purchase. Rob is great to work with.
Sales people i delt with were not pushy and were helpfull
If you are going to get an oil change plan on spending some time in the waiting room.
We had a great experience with Rob Buss as our sales professional. He was respectful, professional, and knowledgeable about the vehicles. He helped us purchase two Jeeps and got us the exact models we were looking for. He even made a trip to another dealership to get my wife's vehicle. This is an outstanding location for anyone looking to purchase a vehicle.