Verizon Authorized Retailer - Wireless Zone

Location :

1234 Michigan St NE, Grand Rapids, MI 49503, USA
Added by Jopie, at 05 February 2017

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• Anonymous

  01 December 2017

  Absolutely, by far and away, the worst customer service experience of my life and I'm 60 years old. After two trips to the store and several phone calls, I walked away with no phone in hand and had been insulted and left standing alone at the desk of my service agent, a young woman with a ponytail and an extremely immature and arrogant attitude.
  
  As professional as she was, she never gave her name, lied about messages that were left with my son (my alternate phone number), and asked me, "do you remember anything!?" in reference to a phone call that was made to Apple regarding iCloud back-up. After this statement, she said she had to take a breath, walked away muttering loudly so that all in the store could hear, "Rude, rude" and left the floor.
  
  This person clearly has no business working with the public and is highly discriminatory in her perceptions and actions towards others. If any of my employees acted in the manner that she did, they would be fired in a heartbeat.
  
  Fortunately, my phone problem has been resolved and I never lost one iota of data. My advice is to steer clear of this outlet; go to an actual Verizon store or find an honest, private phone repair and sales retailer.

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• Anonymous

  21 November 2017

  Jaimee White is my go-to sales rep! She's more concerned with making sure I get the best plan for my family, rather than earning commission by selling me stuff I don't need. I can also count on her to be available by phone if I have a question. She's upbeat, friendly and knowledgeable!

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• Anonymous

  08 November 2017

  I am a Verizon customer. I always try to come to this location. Heather Delong has helped me on numerous occasions. She is always knowledgeable - friendly - very professional and a good sales gal. For me she helps it be a smooth experience.

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• Anonymous

  28 October 2017

  Tyler was extremely helpful when I called today, he didn't just send me to a department that specialized in my issue/question, he was knowledgeable enough about it to answer my question completely and on the spot. Thanks so much for saving me time, and potentially money!

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• Anonymous

  07 October 2017

  Been going here since they opened. They have always done a great job of helping the family with our cell phone needs.

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• Anonymous

  16 September 2017

  I set up a new phone through Wireless Zone and was very happy with the service I received. I was switching over from an iPhone to a Goole Pixel and they did a great job of getting everything transferred and getting my phone all ready to go.

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• Anonymous

  04 September 2017

  Very busy and I think the staff was not so friendly with poor people. Hopefully they are not racist

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• Anonymous

  25 June 2017

  Was there for 5-10 minutes and not once did anyone acknowledge me. Very disappointed!

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• Anonymous

  31 March 2017

  Ron and his staff have offered superior customer service - consistently - over the 5 years I've been with Verizon. No other Verizon stores in the area match this one.
  
  

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• Anonymous

  28 February 2017

  Chris has helped me, and my 3 teenagers on a multitude of occasions! I am not so tech savvy, and he is always very patient with me and explains in detail my options and always does the math to determine the best option for us/our family. His service is individual and based on the needs of your family. We have gone to Chris for advice, issues, upgrades, new phone purchases and changes in our phone plans and every single time he has been efficient, professional, and very helpful. I have since sent friends to him for new phones, and even my Mom and Dad who are of the generation 'I only turn in my phone when I need it or if there is an emergency.' Thanks to Chris, they now have working phones that they use every day and we can get in touch with them. He was VERY patient with them, and that was not an easy task! I have the upmost respect for Chris and cannot recommend him highly enough.

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• Anonymous

  28 February 2017

  Chris rocks! Ask for him and wait for him if he is busy with another customer. He ALWAYS helps to solve our phone problems, gives great advice, explains everything so you understand easily.

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• Anonymous

  13 February 2017

  My wife spends 2 hours on the phone to get her phone fixed then they realize it's her sims card so she hurry and goes to your store arrives at 440 and u guys r closed which u guys aren't suppose to close until 5. Very unsatisfied

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• Anonymous

  12 February 2017

  Helpful staff! Very willing to take the time to work with you.

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