I recently visited the ER at Poudre Valley Hospital due to elevated blood pressure. The staff was very competent and kind but the experience has left me financially devastated and has done nothing to lower my blood pressure. The charges in total were about $5000! I was only in the care of the staff for a matter of 15 or 20 minutes but the room alone was $2500. Please be warned that a visit to the ER at Poudre Valley Hospital will cost you plenty!
I can only complain about the care provided at the ER. My boyfriend broke his collar bone in a biking accident and was taken to Poudre Valley. The staff that was taking care of him were cold and we're only interested in getting him out. There was no sympathy, no good diagnosis. They put him in a sling, told him he would be fine without surgery, gave him Percocet for pain killers and told him to leave. It sucked because he was in so much pain, we ended going to another hospital, where they informed us that he needed surgery, as his collar bone was broken in 3 parts. I am very disappointed with Poudre Valley ER, it didn't have to come down to seeking care in a different hospital if they could have handled the situation better. Not to mention the ridiculous expensive bill, and for what? I felt like it wasn't worth it.
Services were decent at time of care, however they will quickly send you to collections if any insurance information is wrong, with minimal attempts to contact you directly. Try a little harder to contact your customers so proper billing solutions can be set up. -_-
Dealing with the billing department was a horrible experience. Still paying off a bill for delivering there (with no complications). They so kindly set me up a payment plan for $208 every month for the next 2 YEARS. I even had insurance (picked the plan with our Human Resources department in preparation for delivery).
Can not count the hours and amount of diffent people I spoke with. No one says the same thing and when you finally get to a supervisor, they tell you they will call you back and NEVER do.
I will do anything I can not to give them anymore of my money.
Went to this place for gastric surgery and staff was great. Best hospital I’ve been to! Highly recommend it! Price was reasonable got all my pre surgery stuff done in 3 days
STFU..
IT'S 4AM. & EVERY1 YELLS. & ASKS IF U NEED EAR PLUGS.
LMFAO.
NO I NEED U TO SHUT UP.
I'm writing this review to give perspective to the many negative reviews I see here. I had a mountain bike accident a year ago and received care at the PVH ER. The staff was kind and efficient. I received an xray while waiting to see the Dr. When the Dr. arrived he was already able to view the xray and provide care based on an informed opinion. I was in and out within an hour tops on a Sunday- this is something that's unheard of in California (where I grew up). Billing wasn't bad because of PVH, it was bad because American health insurance (even good insurance through my company) is a mess in general in my opinion.
I'm currently pregnant and from what I saw of the birthing center I anticipate a lovely labor and delivery experience in the good/capable hands of experts. Cheers to those who dedicate themselves to serving others. The medical field is incredibly difficult and we're all human and doing our best.
You let my Dad out too early and he was struggling with pneumonia. Now he is fighting for his life at McKee. This hospital has really gone down the drain. I think you should just close down. Do not bring you're loved ones here! You only care about money not life. This hospital is part of the problem with our healthcare. You also treat everyone like they are overreacting with their symptoms. We know our bodies better than anyone. If you go here and they just send you home. Please get a second opinion. Your life may rely on it! This is all based on more than one experience by the way. I worked at Mackenzie Place in Fort Collins and saw residents die painful deaths due to being sent home early. I had a staph infection once as well, went there for treatment and they told me I was fine. It almost killed me, luckily my family doctor was able to figure it out, or I wouldn't be here today. Be warned!
I stayed in the orthopedics wing for 2 1/2 days for surgery. I had the most comfortable and amazing stay there. Every single staff member I met was incredibly kind and responsive. They were all very supportive and made me feel better when I was anxious. I wish there was more I could do to show my gratitude. Best hospital experience ever. Thank you ortho wing staff!
I took my 15 year old daughter last week for a head injury. She had the normal work up and they didn't see any need to do a scan, but gave her some ibuprofen and Tylenol and would check on us in 45 minutes. They were very prompt about coming back, but when my daughter told the nurse her headache had lessened and still lingering (which we expected this to happen with a head injury), the nurse looked at us and said" We don't give narcotics for head injuries ". Never did we say or even imply we wanted something stronger. I know that there are A LOT of drug seekers out there, but definitely not us. Was very disappointed in her professionalism
I would like to give 0 stars but 1 is the lowest I can give. Do not go to anything associated with UCHealth or Poudre Vally Hospital! I went unknowingly into an Emergency Room thinking it was an Urgent Care for an eye infection to get drops. They did nothing for me and then gave me a bill for $1100. How in the world can they justify that? For a 5 minute useless visit I get charged over a thousand dollars? What a rip off. I'll never step foot in any of their facilities again and I'll tell everyone else not to as well.
Well the hospital NICU is new and nice but the muffing staff is lacking the skills to handle 3 patients at a time, they are constantly upset and they expect you as a parent to do all the cares on your baby, so I ask then what is the insurance paying for a bed space because if you are not there to care for your child then the cares are not done and the nurses are just constantly complaining, the hospital the NICU in particular should be pampering these little babies not complaining about doing the job they are there to perform, would definitely not recommend you leave your child alone at this hospital the care is not there and employees are just not up to par for a Neonatal infant care unit, very saddened and definitely concerned about what could happen to an infant here
Severely neglected a new mother to a point she could have lost her life. Complications of the delivery were completely ignored. Doctor assumed legitimate pain was a ploy to get medication (it was not) and as a result, her condition deteriorated rapidly before finally being admitted and treated at an ER. Dismissive and discriminatory. Attend at your own risk.
I was transferred from our local hospital to Poudre Valley Hospital ICU. I found the Staff to be very responsive to my needs and my families needs and questions. I was there for a week and all my interaction with the staff were very positive. I would recommend this hospital to my friends and family. Thank you for a very positive experience.
The billing department here is terrible. I was sent to collections even though my bill was already paid by the local Fort Collins government. Reading the other reviews on here, it appears that billing department mishaps are common. This is unacceptable and shows a lack of any real caring about people's financial well-being. PVH's billing department simply functions poorly and is disrespectful towards their customers.