Both times I used this place I have had great customer service from the girls at the counter, the manager, and the guys outside. The first visit they went out of their way to find me the best alternative to a van because someone had not returned it when they were supposed to. They gave me the option of getting a van at another dealer or renting me a larger truck at the price of a van. I took the second option. A few weeks ago I rented a van for the day from the manager, and the service was fast and friendly. I will definitely be renting from them when I move to Jacksonville for grad school next year. Clean facility and after hours return.
Reservation was transferred here without talking to me but the staff was friendly and professional.
If you need move out that's the correct place. Many trucks and vans of different sizes, boxes, tools, everything that you need
Nice people, good price. Next time I come here again.
Stopped in for a propane refill on an RV. Fast and friendly service, although the parking lot was a bit difficult to navigate (due to parking choices made by other customers present at the time).
Nice store. Friendly service.
Good services. Great options. Value for money
I don't have an issue when I went in there I can relate it clearly what I wanted what I needed they reciprocated my final bill is accurate there were no issues. They do offer a big storage and they have many trucks so it's a good location
got a bike hitch and rack put on my car and the service was excellent! best treatment i have received since moving to Tampa!
Upon first arrival in the parking lot (on a Friday evening) , I parked my care in a space which seemed to me to be a marked parking space. White lines on both sides. After exiting my vehicle, a man YELLED at me across the parking lot stated that was not a parking space and that I need to move my car. YELLED at me, not "excuse me miss, but can you please move your car" or any other vocabulary that would indicate welcoming customer service. I considered leaving based on that interaction, but I brushed it off and moved my car. Inside the store two female employees were kind and helped me look at trucks, and provided me with a quote for rental truck. Before I left, they asked me if I wanted to make a reservation and I declined stating I didn't know my closing date on my new home and that I would contact them as soon as I was ready to reserve the truck. On Sunday, I was contacted by a male from the same store asking if I wanted make a reservation. During the process of asking him not to call me back because AGAIN I didn't know my closing date and wasn't ready to reserve a truck, I was rudely hung up on. Yes, hung up on! Had he said " thank you, please call us when you are ready" or something along those lines, I would have been ok with the follow up call.
I immediately called back and asked to speak to a manager who was not in the office. The woman on the phone said she knew who called me but stated she would not give me his name. After me confirming with her I was calling to make a complaint, she still refused the information I was asking for and then put me on on hold. After returning she gave me the name of the person, LUIS. I want to note I had every intention of renting a moving truck from this company, prior to this phone call. This must be why they record all their phone calls. I will go to another company, and I recommend you do the same.