Very friendly and knowledgeable Salesforce with a excellent selection of all brands of vehicles.
Not pushy, and no marketing speak! I bought a Miata from these folks and received an significant discount. I am a judgy, impatient person who enjoys whining about things, and I'm struggling to come up with anything. I felt like I was driving them, and not the other way around. They answered all of my questions, communicated regularly throughout the paperwork process and made sure I felt comfortable, and entertained even.
I purchased my vehicle from this dealer and had it serviced there for several years. I just hit my 30k maintenance expecting to just get an oil change. I was informed that i needed front transfer case, rear differential oil replaced and a brake fluid flush/fill. I wanted to wait till my next maintenance so I could verify it (never had this service done on other vehicles I've owned) and was told that if anything were to happen I may not be covered by the warranty (maintenance is required), so I reluctantly agreed. Found out later that it was not required service on my vehicle . Will not trust this dealer again for sales or service.
Very helpful and informative! Way better than the last dealer I leased from.
HORRIBLE DEALER!!
Their CPO Vehicles had cigarette burns in the seats, candy stuck between seats, and other very visible issues that clearly do not meet the Mazda CPO Standards; I would really give trusting their CPO Certifications another look before signing anything.
Not to mention, they are OVER PRICED! Oh and here's the kicker on that one, the ONLY vehicle they "could not lower the price with" was the ONLY vehicle we were serious about purchasing. All pricing aside, they told us they were working on cleaning a vehicle we wanted to purchase so we waited all day for a call back to come see it again. Turns out they never started it cleaning that day as two (2) other people were set to look at it; thanks for mentioning that and costing us another hotel stay for nothing!
To add insult to injury, they "sold" a vehicle within 20 minutes from us setting a time to come see it and us arriving. No way that's possible unless they already had people looking at it while making the appointment with us.
Thanks for wasting our time
The only redeeming quality about this place is that it's got a convenient location. Sales manager is rude, the repair shop employees are rude, and they don't seem to want business. Go to a smaller dealership floor a better experience. North end Mazda in Lunenburg is much better.
Update: Looks like there was a miscommunication. I initially inquired about a 2016 model, so they had been quoting prices for 2016 model even though I specifically mentioned 2017 model in the text conversation we were having.
Original:
We agreed on a price for 2017 Mazda 6 through text messages. When I go in to do the paperwork, they offer me the 2016 for that price instead of the 2017. I show the salesman the text conversation I had with internet sales rep, he calls the manager, and the manager refuses to honor it. Manager comes back to me with a quote that is $1200 more than what we agreed on for the 2017 model.
In addition to that, they wasted my time without outright informing me that they would not honor the price. The sales guy came up with an excuse that the stock number I gave them was for 2016 (I did not even give them a stock number). He later pressured me into taking a test drive instead of getting the paperwork ready. The manager introduced himself as Manager for the sister GMC dealership and informed me that the Mazda's manager was conveniently on vacation. After coming back home, I checked their staff page and he is the Mazda sales manager. And the internet sales rep I was initially in touch with did not even offer an apology when I called her out on the bait and switch tactics.
I spoke with Derek to get a new key made and had a few other questions.. he was very abrupt and pretty unhelpful. Not great customer service.. I had a new key made for $60 and it was not CLEARLY explained it would only get me into the door and not start the car for the $60. And that would be another $100 to program it to actually work. I would rather call AAA to get me into my car if I lock myself out. But AAA won't start my car for me-_- I would go elsewhere for Mazda service. Wake up guys, customers keep you in business not you sitting on your high Mazda horse and upsetting customers