About
Location :
Added by Jopie, at 27 December 2016
Opening Hours
- Monday 7:00 AM – 8:00 PM
- Tuesday 7:00 AM – 6:00 PM
- Wednesday 7:00 AM – 8:00 PM
- Thursday 7:00 AM – 6:00 PM
- Friday 7:00 AM – 6:00 PM
- Saturday 8:00 AM – 4:00 PM
- Sunday Closed
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13 Reviews
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13 December 2017
I purchased a CPO BMW 328 Xi Wagon from them, somehow the title was lost at the dealership. It's been 60 days and we still have not received it. The temporary registration on the vehicle expired 21 days ago (we can no longer legally drive the car). The State of Michigan website says it's 7-10 days or $5.00 more for a same day title replacement service. The Sharpe Collection have been very unresponsive to my calls, from the Sales Manager on down. I haven't received one response regarding the status of the title or have they returned my phone calls. Caution extremely poor customer service!
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08 December 2017
Dealt with Shaun on a used car. He was polite. I typically hate the car buying experience. It was better than I expected. They treated me with respect and met most of my expectations.
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06 December 2017
I went in this place vehicle in mind cash in pocket, but my offer of 1 grand off of their current price on a vehicle was too much for them. The first guy told me he would discuss my offer with someone higher up, then comes back with an additional 600$ to the original price, on top of taking my current car as a trade in. Then the other guy comes out and offers me a plan to finance the vehicle even though I would be paying the vehicle in full. He then told me they cannot take any money off the original price because they have specialized mechanics for the brands they have in lot. They were trying to play me dumb. Not only that, but the guy i talked to told me as a student he, "focused on getting a car that will get him from A to B" instead of the car I was trying to buy. Which I took as him saying I can't afford it, to possibly pressure me further into taking their offer. This car was my graduation present to myself after working my tail off the past 5 years of my life. I guess I thought a place like this with their brands would be more promising, guess not. I almost didn't write this review, but I left their feeling disappointed in the staff I encountered. I feel as if I was older, white, or a male, I would have left that lot with that vehicle.
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06 December 2017
Shaun Waid was a pleasure to deal with. The Car was exactly as described and so far we are happy with it. I would recommend getting ahold of Shaun Waid for a painless purchase if your in the market for a pre owned vehicle.
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08 November 2017
For the past 4 months, I have been looking for a vehicle with certain criteria. It just so happened that I found the vehicle at Sharpe on the used car lot. At first I passed it up because it was located at a dealership. After a few more weeks of searching, we finally made the choice to set up a test drive. What I was expecting from a dealership was the total opposite at Sharpe. Shaun Waid and the rest of the sales staff were very easy to work with, best group I have worked with. After our test drive we found some items that were broken. No questions asked, all items were fixed that we pointed out.
Thanks Shaun, Nick and the rest of The Sharpe Collection staff for a great experience.response / report this review -
01 September 2017
Jeremy Dutcher worst manager we've ever dealt with. Surprised* whoever made him a manager, he is very unprofessional when he wants to be. Wasted a day and a half Literally just to hear a no from him through The receptionist. He'll waste your time. deal with another manager.
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11 July 2017
Great deals on new and used. Bought my 2010 Mazda here
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02 June 2017
Buying a new car is typically something a person goes into very excited!! Well, for me, I was apprehensive, nervous, fussy, inpatient and overall not real pleasant at the beginning of my journey. It took all of about 5 minutes in Jeremy Dutcher's office for him to recognize all the craziness going on inside my head; 5 minutes for him to completely take the reins, validate how I was feeling and move me forward to where I should have been from the start, SO VERY EXCITED! He was patient with all of my ridiculous requests and never pushed me into any decision, even though he could see clearly what was best!! What an amazing experience!!! Not only did he find the most perfect car for me when I didn't even know what perfect looked like, there was an amazing team that took care of me every step of the way!!!! They dealt with the details, the paperwork, the indecisiveness and all the intangibles while I simply showed up, signed the papers and drove away; not just as another Sharpe BMW customer but one of the family!!!! We are so fortunate to have one of the very best BMW dealerships, right here in Grand Rapids. Sharpe customer for life!!!!
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27 January 2017
Even though our used car buying experience started out with a bit of a bump, the team at Sharpe showed they are committed to their Sharpe Promise, from the sales floor to the owners, and worked with us until we were completely satisfied with our purchase. I would recommend Sharpe to anyone who is looking for a new or used vehicle and wants the assurance of a dealership that is committed to their 100% satisfaction.
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21 January 2017
By BMW needed service and all was great. The X5 looks great (detailed this trip) and is running beautifully. It is always a surprise when someone learns it's a 2009 with 88,000 miles on it. Jason in service is outstanding.
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12 January 2017
Extremely impressed with the service and experience I have had from Sharpe. I have purchased 3 cars from them and constantly feel like they are looking out for my best interests. I was extremely impressed with what my last sales representative, Dan Erdei, went through during the sales process.
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12 January 2017
My Husband and I came to The Sharpe Collection dealership for the first time recently. We were stuck between a rock and a hard place with our current vehicle. Everyone here was most helpful in so many ways. They were more than willing to go above and beyond to help us with our old car and into a new MINI! We are very satisfied with our new purchase and will be back again! Thanks again to Shaun, Ashley, and to all the Mini car specialists who helped us!!
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03 January 2017
I purchased a pre-owned vehicle at Sharpe on December 2016, it was a great experience, Emily Fortier helped me with the process.
It was a snowy weekend, i took a couple of cars for test drive before deciding, every time Emily hand me the keys for test drive, it looked like the car came out of a garage and not parked outside, snow was thoroughly cleaned and heaters were run before she handed the keys, helped me to concentrate on driving experience and make a quick decision. Being a Saturday afternoon, she help to get in touch with the insurance person on time so that i could make the insurance transfer and drive home the car on same day. I recommend fixing appointment with Emily if planning to visit Sharpe.
Overall it was a wonderful buying experience. Wishing everyone at Sharpe a Happy and Successful New Year.response / report this review
