I have never seen a company with such hard working individuals. Yes it's a family member that owns it but when it came time for my mom to get a stairlift, i knew just who to call! Terry was at her house the same day and Joe installed the lift the next morning on a Saturday! Knowing them both and how quickly they responded to her needs, i am confident in saying without a doubt they are the best company in the business and take pride in their work and their company. Mom is happy & so are her kids! Happy New Year for sure!