Name: Summit Chevrolet Buick GMC
Address: 318 Grant Ave, Auburn, NY 13021, USA, US
Telephone: +1 315-258-2000

Summit Chevrolet Buick GMC is a car dealer, located at 318 Grant Ave, Auburn, NY 13021, USA. They can be contacted via phone at +1 315-258-2000, visit their website www.summitgm.com for more detailed information.

Location :

318 Grant Ave, Auburn, NY 13021, USA

Contacts :

Added by Jopie, at 20 June 2016

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Chris Drought

19 November 2017

Excellent sales staff. Lots of emails back and forth to make sure time was not wasted on either side of the deal. My almost 2 hour drive to their showroom was worth the trip. Thank you Chris D'Amato and Vince Santoro and the rest of the staff. Will be doing more dealing in the future for sure.
Heather T

09 November 2017

Took my 2017 car in for an oil change and recall. When the work was done JOE in the service department called and was rude and degrading on the phone when I️ simply had asked what work was done to my car because last time I️ had it serviced I was told that I️ needed $1,300 worth of work done. When they told me i needed that much done I took it to excellerated down the street and they said that there was absolutely nothing wrong with my car. Will not be taking my car here anymore. Joe should learn to treat and talk to the customers with respect!
Sara Bailey

23 October 2017

My credit wasn't in the greatest place and after a week of trying they got me approved though. Love the car! Credit department was very helpful along with the sales associate I had an overall good experience.
Jay Hyland

23 October 2017

Extremely professional and helpful service department staff. No hassle getting the part I needed, and extremely fast turnaround on the installation. Will be a repeat customer.
Candice Marks

14 September 2017

My recent experience at your dealership was excellent. I can't say enough about Samantha, who handled the paperwork, and checking me in and out. She was very kind, wore a constant smile, and was incredibly personable. The technician that took care of my car, Matt, gave me some of the fastest service that I've ever experienced in a dealership, and when asked about what exactly had to be fixed gave me very detailed, yet understandable information. Thank u for such a wonderful experience!!
Greg Schramm

04 September 2017

No problems during any of my visits. Staff is pleasant and no "extra" work gets done without them asking my approval. Appointment time frames are kept as well.
Keith Falkenberg

26 May 2017

I am reposting as it looks like another empty promise from summit. Supposedly I was going to be contacted to correct the issue again nothing. Same empty promises as we originally posted. Trend looks like it from the owner down.. be careful buyers.

Stay Away!! We purchased a Certified car and there were scratches on the bumper that they committed to fix. They explained that they would "feather it in and we wouldn't even see it". What they actually did was globed on paint and it looks like a 10 year old did it. They didn't keep up their end of the deal and refuse to take care of it. Even misrepresenting the fact they globed on paint to GM. BE CAREFUL!!1
Richard Gunger

29 April 2017

I have had my vehicles serviced at Summit for several years. Each and every time the service was performed in a professional manner and at a very reasonable and fair price. The service department explains each and every detail regarding service that is needed and alway keeps me informed of their progress. The Service Manager Tom is exceptionally friendly, accommodating and extremely knowledgeable. This dealership goes above and beyond any other dealership that I have ever used in the past. I have personally referred many clients, family and friends to Summit and they have thanked me for sending them in the right direction. Furthermore, they have always been completely satisfied whether they are purchasing a new or preowned vehicle or utilizing their amazing Service Department. A+++++++
Eric Farino

22 March 2017

The buying experience was average for a dealership, we had to make several trips to sign and resign paperwork that had to be amended. Their sales team does not seem to know how to handle external financing. Unless everything is one for one on registration they also get confused, we wanted to register the new vehicle in both names and that gave us another run around of paper signing and extra charges, this week I got the title and they failed to issue the lien holder on it when it was filed which will probably cost me more money yet again to get it fixed.

A couple weeks ago we made an appointment to have a few items serviced on our new Silverado. The dealership did not take the time to once over the vehicle at the time of delivery to verify everything was good to go and in our excitement and assumption the dealership had we didn't either. That being said the vehicle had a factory paint defect on the hood, a cracked bezel around the radio and the passenger windshield wiper arm was missing the end cover. We dropped the vehicle off for service after owning it a week and a half to have it spend the next two and a half weeks at the dealership. Their service department did not communicate with us during the experience and it took us numerous calls before we could get any type of response. After a week and a half and half a dozen calls I finally found out that they were waiting on parts to come in so it was sitting waiting. Half a week later I call several more times to find out that the part had come in but no one had scheduled time at the body shop to get the hood fixed. Finally the next week I call back and find out they don't have the paint tint they need and are now waiting on that to come in.

The dealership had several points at which they could of made a simple phone call to update us to the status of a repair and did not. They also have terrible time management and internal communications. The body shop should of known about the vehicle coming when I scheduled the appointment and should of at that point ordered the paint tint that they needed for the job, service should of sent the vehicle to paint while they were waiting for parts to come in for the repairs and simple updates should have been given to let us know they care.

I wish I could say the issues were just with the service. They give us a loaner vehicle after having the vehicle a week I get a phone call at 3:30pm telling me that they are taking insurance off the vehicle they gave me that day because it was over 3000 miles and was past its useful loaner car life and to bring it back to trade out. A simple phone call the day before would of gone a long way or not giving us a loaner with over 3000 miles on it in the first place. The second vehicle they gave us they don't give out the key fobs for so every time you unlock the door with the key it sets off the alarm till you can get in the vehicle and start it. I asked about the fob and was told they don't give them out because people loose them and they are to expensive. Simple fix is charge people IF they loose the fob, problem solved and the customer doesn't have to look like they are stealing the car every time they try to get into it. Also if they are going to ask that you return the loaner with the same amount of fuel you got it with, they should probably do the same with your vehicle as well, nothing more frustrating than dropping your car off with a full tank of gas to get it back close to a 1/4 tank down.

All in all Summit Chevy has poor time management, internal and external communications, and overall customer service. They are ok until you buy the vehicle, once you own it they no longer care and will not hesitate to waste your time. So far in my ownership of this vehicle the dealership has had it longer than I have, makes me kinda regret getting a Chevy.
Steven Knowles

02 January 2017

I bought a truck via the 'big' GMC Black Friday/ end of year sale. I haven't bought a vehicle in several years, so I was expecting something spectaular because of all the recent advertising hoopla. I like the vehicle I purchased, but a bit disappointed because I never got the 'new car' excitement, realizing there's not much difference where you go when buying a new vehicle. As in yester-years, a car dealer is a car dealer no mater you go.
Richard C Sholar Jr

02 January 2017

Great Buying experience. Mike was a great salesman and did everything he could to get us financed and in the Truck we wanted. Will defiantly be doing business with them again
Jill McCarthy

21 December 2016

Thorough, complete, salesman great! I love my new ride.
Kevin Wyszkowski

20 December 2016

I do not like going to car dealers because I usually feel ripped off and insulted. I dealt with a salesman, Cody, and he was great. I did not feel any pressure. He would call me back from time to time but not pestering me with trucks that came in. I finally went to look and he worked very well with me on the purchase of my truck. I brought it back for regular service and the people in the service center were also very accommodating. I liked the place so much that I recommended Summit Chevy to my aunt and she also bought a car from Cody.
CB Top MPG

27 June 2016

I drove all the way from Long Island to meet up with my brother who lives within a half hour of this dealership. He desperately needed a new car and I had some GM Card Earnings I wanted to use to allow him to get an even better deal on a new Chevy. So I decided to make the 280 mile drive, gambling that I'd find the car he wanted at a dealer that is honest and trustworthy.

Summit is one of six GM dealers within a half hour's drive of my brother's house and was the dealer who won our business.

I have bought 16 new cars over two decades and I know the good and bad of the business. I walk into a dealer and it doesn't take me long to judge the quality of the people and the operation. The people at Summit are friendly and welcoming, and the overall experience is among the best I have had yet. They passed my test for sure.

Our sales rep (Dan Q) was amazing to work with. He had two different vehicles prepped for us to test drive. He answered all our questions. He'd be a great choice for someone buying their first new car. There was no pressure at all. In fact, I was pressuring him because I had to drive back to LI that evening! He knew this would be a same-day delivery if we ended up agreeing on a deal, so he was quick and efficient at getting things done.

We got the perfect car - right there on the lot, and worked out an amazing deal. The business manager worked with a bunch of lenders to get the best rate even though the buyer's credit wasn't optimal. He is one of the friendliest and most experienced finance guys you will ever meet.

Everything went like clockwork and my brother drove home in his new Chevy the same day I drove him in there.

If you're reading this and considering a stop at Summit to shop for a car, you definitely want to stop there first. They have a great selection of vehicles, the deals are outstanding, and the people work very hard to earn your business. I don't give out five-star ratings often, but Summit deserves the best rating.