This is the best Sprint Store I have ever been in. Great stafff, great service. Real Pros.
Horrible customer service, came to open a new account as a customer the representative was lacking his professionalism. So I left I guess I’m going to Verizon
Always had great service from this store and have been using them for years.
This store is very organized and clean. I had to have a glitched phone replaced. I was picking up the replacement and my tech was angel (i think that was his name) i asked if he coyld put on a glass screen cover i had bought out of the store. He was more than happy to help. He had great people skills and was very courteous.
Representatives here are very friendly and informative. I had the pleasure of personally dealing with Miguel as my representative and he was patient, informative and was more interested in my cell services/ product needs oppose to his commission.
Went there today on my 1 hr lunch break and I couldn't be happier with my new phone ! Nara was excellent and helped me through out the whole process. Their customer service is second to none at this store and I'm glad I was in and out. No head aches just excellent honest service. Thank you Nara for helping me :)!
Over the phone corporate told me to go this corporate location. Expecting to be easy process for the trouble we went thru you figure this will be easy being that we were sent here. Well nope. Totally horrible experience. Took us almost 4 hours to get out of this store. Never again will I go here. Staff was not moving at a sense of urgency. Saw one employee joked for 15 mins went to lunch came back joked again for before another 10 mins before doing anything besides checking his outlook. Dont call yourself corporate when you can't handle the slighest of issues, customers and staff. Set up your game. Don't get me started on the host that greets you in 7 secs but takes an hour to be bumped one spot up. Feels like your in a DMV on a Friday morning.
Generally a long wait to be seen. Most employees aren't very helpful, nor do they seem like they care about whether or not you're satisfied or your problem is dealt with.
Generally, when management is involved, things get done and flow smoothly.
I've always appreciated the managers here, there are a few good techs in store as well. CSR's aren't very good in my experience, though.
I was a little skeptical at first but I walked out with a smile. Franky fingers and Alpheus treated me as if I were part of the family. They made sure I was comfortable with my purchase and satisfied with the price. I had a small issue with my port that caused me to be a lot longer than expected but their positive energy and warm smiles kept me from thinking about the wait and THE MUSIC WAS AMAZING!!! Great job to the whole team that was there on 4/14/17
Lord i love this guy Robert met with him he didn't give up untill my situation was fixedhe's very much friendly and a awesome person with a great personality Thank you Robert for helping me
Megan is my hero! I needed a new charge port and battery. My local store, on 27 by The Villages would do nothing. The 800 contact tech center would do nothing. I drove 50+ mikes from The Villages to the Sanford "surgery center" and Megan found out about my 2 week dilemma of a bad battery and can't charge my phone. Rather than sending my phone out and having to drive all the way backMegan found parts, replaced both, and I was on my way back with a working phoneand no need to drive another 53 mines to pick up my repaired phone. She truly put the customer first. Just wish she wasn't so far away. With a busy store, I was made to feel I was the only one there.