It was a great place to shop. I thought the sales people were very friendly and helpful. Pass it on that I will come back again. I found everything I was looking for.
I was there first thing on Sunday morning. The store opened on time. My wife and I were greeted by many friendly staff.
It was such an amazing honor and privilege to work JERRYOKE tonight!! Thank you Chad and Brandee so much for everything!!
To be truthful I went in with a blown motor on my bike. Had a few snags but Ray made things right. Little did I know I would be on a new 2018 bike. The staff bent over backwards to make things work smoothly. Thank you Smokin for treating me like family and making a friend / customer for a long time to come!
Service was excellent, pleasant and helpful. Just went in to have a look around and was greeted with a smile and a friendly hi, is there anything I can help you with today? Would definitely recommend this place to anyone looking for a Harley dealership to go to.
What kind of motorcycle dealer hires motorcycle sales people who don't own or ride a motorcycle? (This one does) Seems as if more floor space is devoted to made in China clothing and trinkets as is devoted to motorcycles. Ok selection of new bikes, lots and lots and lots of used bikes parked outside, many with nearly new prices.
As a positive note, the staff are always friendly, even if not particularly knowledgeable of the product beyond the sales literature.
I can't, however, excuse a motorcycle dealership, of all places, for either selling, or allowing to be sold, beer at events, directly outside the dealership doors on their property.
Biggest Harley store in the triad area, and the customer service was the best I've experienced out of all the surrounding stores as well. Sam helped my wife and I get setup with new helmets and was very informative and a big help. I'm in Greensboro but will definitely be making the trip to Winston to smokin Harley for any future needs.
Great music. Great food. And great rides and people
Came in looking for a gift and the great salesperson helped me all the way. Love good customer service
Great folks in all of their departments. Sales, service, parts or merchandise it doesn't matter, they value their customers and it shows in their staff alwaysgoing outta their way to help you!
Requested information about a used bike on the internet, Susan called me right away and has been very quick to return all my calls so far. She has answered all of my questions well and is working with me currently on getting a different bike. Thank you Susan for working so hard and being so helpful!!
I was on a business trip and had some time to kill, so I rolled over to Smokin to grab some apparel for my wife and I. While shopping, their sales person Staci Higgins strolled by to check on me and began a conversation, not a sales pitch but began to build a relationship. She was very knowledgeable about the product and surrounding area, she gave me great advice on places to go - something my hotel was unable to do. I'm in sales and 101 is product knowledge, building a relationship and the sale will follow, in turn I ended up buying more and she had written down all the info we had spoke of on her business card - this enabled me to contact her via email thanking her for the great advice and to make another purchase for my wife, because I didn't get one of the shirts she wanted. Staci is good for your business.
Errol