Flow Subaru Winston Salem
425 Silas Creek Pkwy, Winston-Salem, NC 27127, USAAbout
Location :
Added by Jopie, at 05 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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12 Reviews
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18 December 2017
I purchased an Outback from Flow Subaru and the process was great. Their service department is amazing! Best customer service ever.
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08 December 2017
We were blown away by the service we received from Shawn, as well as, the whole Subaru team at Flow!!! We felt so valued and appreciated and just felt amazing after purchasing our car. Shawn was polite, honest knowledgeable, and really listened to what we wanted. We didn't have any apprehensions about moving forward with this purchase. We truly had the 5-star experience. Moving forward we will definitely be buying from them again!! Best experience ever!!!
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09 November 2017
My wife and I wanted a new Outback and Flow had the very one we wanted. Sallie was our Sales lady on this car. She was an excellent representative for us and Flow Subaru. I would like to thank Cindy and Richard for working with us to make this happen. We love our new Subaru Outback !
Thank you Flow Subaru,
Bob and Dianne Rigganresponse / report this review -
04 November 2017
The service department is the very best. The technicians are well trained in various aspects of car situations, take the time to explain a particular service problem, how to correct it, give the price and time required to do the maintenance necessary. Service waiting rooms are well stocked with snacks. In essence, Flow Subaru is top notch!
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28 October 2017
I can't say enough good things about the service department. Jay, Matt and Adam are awesome. Their customer service is absolutely incredible. They go out of their way to make me feel welcome and they are always friendly and sincere. They take excellent care of me and my car. I love my Subaru not just because of the car but also because of the level of service that I get each and every time I stop by. Thank You!
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05 October 2017
I was on a road trip and passing through the area and needed some bulbs replaced in my Subie. Adam got me in on short notice and replaced the bulbs quickly and for a low cost. Everyone there was fantastic!
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15 September 2017
Take your time. You won't feel pressure. I didn't. Get what you want. Talk to David. Smile at Cynthia and Lisa. they are all business, but they have only one goal: a mutually beneficial relationship!
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10 June 2017
I had the usual outstanding experience with Flow Subaru Service. I was greeted promptly in a warm and friendly manner; my service needs were discussed and I was given an estimate of the cost (very reasonable) before the work began. I spent less than an hour in a customer lounge that was spotlessly clean and comfortable. My service work was done correctly and my car was returned to me freshly washed. I was treated politely and respectfully throughout the process. I don't see how it could have been a more pleasant experience!
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01 June 2017
We took a test drive 4 months ago. We really liked the Forester, but it was out of our price range. Because of the fantastic no-pressure customer service, we returned Memorial Day Weekend and leased a 2017 Forester. I recommend this specific Flow Subaru location or any Flow dealership.
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27 April 2017
Ruben was great to work with. He made the car searching process very comfortable and he was extremely honest with me about pricing--he said they were transparent about pricing--and I definitely agree! I appreciate that he provided multiple quotes in a million options for my peace of mind during the searching process. I highly recommend working with Ruben if you're looking for a knowledgeable sales person!
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18 April 2017
I'm not easily impressed by service teams. I design them for a living and have seen the good, the bad, and a lot of ugly. So when I say that Flow Subaru has continued to deliver on their promises to us 2 years after the sale I mean it!
Everyone I've interacted with is friendly, helpful, and not afraid to do more than what's asked without seeking permission. That's the sign of strong empowerment and leadership. Their goal really is to make the experience memorable and pleasant.
My appointment was made on Sunday evening for Monday noon. I arrived early and the folks immediately began working on it, even though I could tell they were busy. Within a hour I had a diagnosis and an hour after that I was driving away with my problem fixed.
Best yet I asked if I needed tires and there was no pressure sale at all. They said "nope still good for another little while". Could have upsold me for nice margin but didn't even try.
Flow has all of my automotive business from here on out!response / report this review -
12 April 2017
Amazing experience. The entire staff was pleasant and more important they were straight forward. Flow Subaru wasn't the only dealer I went to. The first presented numbers that made no sense, they wanted the total loan pay out to be 7k over sticker. Too many car dealership are looking for a sucker as evident in the 7k example. I suppose many dealerships assume people either can't do math or won't take the time. What made Flow Subaru such an amazing experience was being treated as somebody who in fact can do basic math. Their payment details made sense, the price as reasonable, the interest rate fair. I was beyond pleased to not have to haggle and all that other nonsense. Their first offer was what it should have been. I generally loathe car shopping, but for the first time, thanks to Flow Subaru, the experience was actually fine.
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