Visited for the first time a few months ago. Drove quite a distance one Saturday morning just to look at a car I saw on the internet, and take it for a test drive. Salesman Greg was extremely knowledgeable about hybrid autos, and a very kind person. I genuinely got the impression that he really cared, and wasn't a high-pressure salesman at all. I had spent a lot of time for a couple months looking for the right car, and found it here; I bought the car and love it!
I was very impressed with everyone I came in contact with at this dealership, from the first lady I spoke with over the phone to inquire about the vehicle, to the salesman that helped me when I went back to pick up the car(Greg wasn't able to be there that afternoon). I would recommend this dealership highly. They are kind, honest, and genuinely seem to care about your experience; whether you decide to buy or not.
The customer service and ease of the car buying process was incredible! By far the best dealership I have worked with when purchasing a car. Many details were done prior to our visit, making everything so quick and easy. We will be back for our next car in the future!
Amazing service, great communication, fair pricing. thank you Jim in service and the mechanics that did a great job. Recommend.
Salesman Jason Simpson is great. He's honest and knowledgeable. Would not recommend Doug Foster he's not
I noticed some sort of lightweight oil on the outside of my car so I checked under the hood for signs of a leak. I didn't find anything, but noticed that my coolant was low. I explained everything to a gentleman on the phone at Seymour, and he fit me into the schedule, gave me a ride to work, checked out my car, and picked me back up from work to pick up my car. Turns out the oil was from driving through something on the road. However, they topped off the coolant at no charge. Fantastic experience. I will absolutely use them in the future.
Very organized purchase. Professional sales staff. A. J.Minix friendly, straightforward. Would have liked a better deal, but was told no, with explanation that they couldn't do better because I wanted it certified, though I paid for half the cost of certification. Not sure how open Seymour Ford is to dealing on price. Others out there may know. My first SUV so I'm just getting used to the car. One thing to keep in mind is that Ford, not the dealership, charges $100 for each certified covered visit, the highest in the industry. Something Im not looking forward to paying. Drove Fords for 30 years and felt they were good cars. I looked for three weeks for a car and this one was closest to what I needed. Time will tell whether there may be another Ford in my future.
Awesome place. Great service department. I hope to drive my Ford 8-10 more years or so, but I will go to Seymour first when I need a new or used car. From James Mierzwa I do go there for service or advice if I can't fix it myself.
Update at bottom:
The first time they worked on my car I was very pleased! Customer service was good. I had was confused however, about being told that they NEVER do loaner vehicles. I let it go. Later I found that they did not fix the issue on my car. I was pretty upset to have to bring it back. This time my husband called and voiced his displeasure. I was SURPRISED to find that they promptly gave him a loaner vehicle at his request. A friend of mine noted that they don't often treat women as well as they do men at this establishment. I'm certain it's not the practice of every employee to lie to women - but one is ENOUGH. I'm very unhappy with having to have my car fixed twice for the same issue. (I will note that they did not request payment the second time). I'm also unhappy that I was lied to about the loaner vehicle. It feels awful to be devalued that way.
I'm pleased to say that I was contacted by a manager after posting this review. He made things right and that's why I'm giving more stars
Always use Quick Lube for oil changes. They do a great job! I like to go when I get a coupon fir The Works, which includes tire rotation and other fluid checks.
I first try to make an appointment online but was unsuccessful. I keep the appointment that I tried to make online anyway. When I arrived I walked into the service department and told them how unsuccessful I was trying to make this appointment online. They took a look at the website and sure enough, it did not work. I was happy when they said they were sorry and took my car and was able to get my 60,000 mile complete service. Sorry, I still had to pay for the service, but was completely satisfied with the service that I received on that day. I like to be positive with all things, I received great service. I've been taking my car to Seymour Ford Lincoln for a few years now, it's always a good experience.
Jason Beckman, Paul and another gentleman were so incredibly nice and helpful!! My friend and I had a Ford Fusion rental that was having some audio issues and even though we showed up to the dealership 30 minutes after closing they were still willing to help us solve the issue without any hesitation. Their customer service was great and really appreciated.
Been to the body shop on numerous occasions (deer) Shaun and the rest of the crew is awesome. Five would be perfect and no one is perfect. But the guys in that body shop are fantastic. When I buy a new vehicle, it'll be a Ford and it will be because of that crew.
Great department to work with. Very customer centered. They did a great job on making my car look brand new after the 2 deer decided to take me on and they loss. They also cleaned out the inside of my car, looks like new, thanks. Love the service I get when I go to Seymour and that is why I will keep coming back.
Jim, Chris and Brad in Service at Seymour Ford are amazing! I have never experienced customer service on the level that they give it. They not only has taken care of my car multiple times (AND the entire service team!!), they personally walk me to the concierge desk when I check out, brings my car around washed, warmed up and ready to go every time. I have even stopped in without an appointment with a minor emergency and they got me right in and fixed my issue. These guys are top notch! Excellent service, always fair in pricing, always take care of me quickly. Can't say enough good things about them!