About
Location :
Added by Jopie, at 15 February 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 6:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 10:00 AM – 3:00 PM
- Sunday Closed
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14 Reviews
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17 December 2017
From the moment I walked in to the showroom, to the moment I drove away in my new Jeep, I felt like I was a priority. James Elzerman was professional, knowledgeable, patient, and a pleasure to work with. This was my second vehicle purchased from Ray Laethem in the past year or so and I will be back when it's time for another. I highly recommend going to Ray Laethem for your next vehicle (ask for James Elzerman).
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30 November 2017
Mike in sales and Kyle in service have been nothing short of awesome! They both were super professional and friendly. I will definitely continue to use Ray Laethem for years to come.
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17 November 2017
Courteous, knowledgeable employees. Keep you up to date on what is going on with your repairs while you wait. Repairs are done right.
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05 November 2017
Lauren was amazing. Helpful with everything from keeping our young children happy, making the paperwork simple and easy, and explaining all of the features of our new Jeep from A to Z. The best car leasing experience I've ever had and I've leased MANY vehicles!!!
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21 October 2017
Buyer beware. Haven’t had car a month three trips to dealer because of a bad trans that they don’t want to fix or replace on my 2014 Jeep Cherokee. While the staff is friendly, service not quite the same. I’ve barely had my car a month and the transmission is slipping. I bought my car on a Thursday and was back on Saturday because the trans and check engine light came on. The car kept cutting off on me and stalling and jerking into gear at restart and take off. They said it needed an update and updated the computer. Less than two weeks later same issue. Here we are going on the third time but now it’s even worse. Me and my kids were almost hit because it cut off in the middle of traffic. Had to leave my car and take Uber because I didn’t feel safe driving it. Tried to schedule an appointment for service but was told they couldn’t do walk-in. Even after I explained what happened. Like I said friendly staff but they have to be friendly in order for you to buy the car and once there’s a problem they don’t want to service it. Just blame the computer. Car stalls, shuts off, jerks into gear at start and taking off. Trans slips, Hard start, just runs crappy. But it’s because of the computer. One month and I can’t even enjoy a car I’m financing. The warranty they sold me is pretty crappy as well. It reads well but it’s not the greatest!! If you have a choice go elsewhere or you’ll be stuck with an almost non running car!!
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29 September 2017
I will only go to this dealership. Very friendly and efficient! Thank you for your great service.
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12 August 2017
Great experience overall for myself and my daughter, Mr. Crawford is very pleasant and professional and is quickly to resolve any issues we may encounter. He is a asset your service department . You also have a great service staff as well , good group to work with.
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28 June 2017
We bought a 2017 Challenger this past weekend from Ray Laethem Chrysler/Dodge/Jeep/Ram in Grosse Point, MI and it was a pleasure. All of the staff was very friendly, they had a car ready for us when I got there to test drive, and they bent over backwards to make sure we got to take the car home when we left. It was worth the two hour drive to do business with these folks and we highly recommend it. We enjoy the no pressure sales strategy, they didn't try to sell us anything, they let us decide what we wanted and let the cars sell themselves. Thanks again to everyone, especially Dominic, Mike, John and Karen.
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19 June 2017
From the first contact person to the final checkout person, everyone was very professional and moved the whole process along in a highly coordinated way. The mechanics not only explained what other repairs might be needed and prioritized them, but also explained what parts of my car were in good condition. I've been to other dealers who seemed to base the quality of contact and service on the age of the vehicle. The waiting room was calm and clean which seem to make everyone relaxed. I think this will be my go-to place , even if I have to save up for some repairs.
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04 June 2017
Courteous, knowledgeable employees. Keep you up to date on what is going on with your repairs while you wait.
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15 May 2017
Got me in and out fast. I had no problems with the repairs that needed to be done. The only thing that disappointed me was, I couldn't connect to the Wi-Fi network.
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04 May 2017
Wes was fantastic to work with throughout the whole process. He responded to my questions very quickly and was also extremely patient. I will definitely be referring friends and family. He earned the business.
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20 April 2017
Service sucks. Have had various issues with work done here. Loved them as Meade, and Pointe. Lathem, not so much
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22 February 2017
The staff at Ray Laethem collision were customer-focused, friendly and helpful. From scheduling my appointment, to having a loaner available to keeping me updated on the progress of the repairs, I never felt left out of the loop.
The repairs exceeded my expectations, and I was pleased the staff had my car washed and cleaned inside! That was an unexpected service which was very much appreciated!response / report this review
