About
Location :
Added by Jopie, at 15 March 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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15 Reviews
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13 December 2017
Posted on behalf of my husband who was the new car customer:
I had the best experience ever buying a new car at Serra Chevrolet! My Sales Rep, Christine Jacobs worked with me to find the right vehicle for me and went above and beyond assisting with my trade in. I am new to Chevrolet as a car buyer and am very impressed with the personal customer service I received. Christine not only sold me on Chevrolet as a brand, but also Serra Chevrolet as a dealership. I will be a return customer in the future and my wife plans on working with Christine once her lease with Ford is up within the next few months. We will gladly refer friends and family to Serra based on our experience as first time customers. Christine is a great ambassador for Serra and a great example of why superior service matters! Thanks Christine!response / report this review -
23 November 2017
Clean professional dealership with excellent employees. Randy was extremely helpful following the repair of my car from beginning to the end. I also threw him a curve as I had a promotional offer from the GM BUY CARD which he had not seen before as it was just introduced. He was able to apply the promotional discount to my repair which included completing some online reporting on my behalf. This resulted in my receiving the $100 rebate promotion on my repair.
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22 November 2017
This dealership is the absolute best there is! This is my third time purchasing a car through Serra Chevrolet and I can’t see myself ever going to another dealership. The staff are very welcoming and have outdone themselves every time by getting me the best deals around. I will definitely be coming back again. By the way David Samuels is by far one of the best salesmen there are!
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07 November 2017
I already sent a complaint over regarding my service. If the survey really mattered, I would have been contacted already. Just horrible and I would not be doing business with you guys again. I purchased 3 vehicles since 2014 from you guy and for the type of service that was provided unacceptable. I took my vehicle in for my back brakes to be replaced. My appointment was at 8 o'clock in the morning. I contacted my Tech representative on my lunch at 12:15 and was placed on hold for a very long time, so I hung up and called again around 2:24 p.m.. The Tech advise me of other things that needed to be service on my vehicle. I told him to only fix the back brakes. I was expecting my car to be fix by the time I got off work at 4:10. But it was not my, Tech advise me he would check the status. While waiting I notice my vehicle was just being pulled in. That's when my representative told me it would be 30 more minutes. That is absurd I drop my vehicle off early that morning for a simple job and it was not ready when I got off work. He stated he called me around one 1:00, but when I look at my cell phone is showed he called at 1:24. Regardless that is still a long time to give me an update on my vehicle when I had a scheduled appointment for a simple brake job. There was no empathy from the technician however excuses. A lot of my family used to do business here, but has since gone elsewhere. I understand why and will not be coming back. I only wish my husband would have purchased our latest vehicle elsewhere this year.
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03 November 2017
If I could give zero stars, I would. Service manager of parts and service is completely unreasonable. Brought my 2008 Chevrolet Avalanche in for service. Had a check engine light, some suspension in gear issues, and a faulty door sensor. I also needed brakes. Took them 2 days and I paid $3,600 for everything. Fine, no problem. Went to pick up my vehicle once they said it was ready, and it took them over 30 minutes to bring me my vehicle. The service lady had to come from behind her desk and go get someone to go get my vehicle. Completely unprofessional. Less than 24 hours after driving my vehicle, my check engine light comes back on. Same issues, sames noises it was making before. Took the vehicle back, was giving a dog and pony show about how there were new vehicles that they missed the four, and that my engine need replacement to the tune of $10,000. No way was I paying for that, especially when their technicians missed all of these stuff the first time. There's no way impossible that the things that were wrong now weren't wrong Less Than 3 weeks ago when I barely drove a thousand miles. I don't believe I should have had to pay full price for things that should have been called the first go around because I would have taken it somewhere else to be fixed. After talking to the service manager, they give me a 10% discount to $9,000. That's unacceptable. I was told he would call me back in 20 minutes, I had to call him back over two hours later. Completely unprofessional, bad experience, do not take your vehicles here go anywhere else other than Serra Chevrolet in Southfield.
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21 October 2017
Excellent experience! Give Taylor a raise!!
I was able to get approved without setting foot in the dealership.
Great internet customer service and approval process.
Job well done, keep up the great work!response / report this review -
25 September 2017
Matt Poches is a great and knowledgeable person on GM products. Wasn't pushy very patient and was willing to demo every vehicle on your lot to make sure that my wife left in a vehicle she could love. He made my buying experience easy and pleasurable.
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22 August 2017
As always I used the fast lane for a routine oil change, etc. The nice young man at the desk told me it was my last free oil change in my lease -- he came back shortly after to say he was mistaken and that the oil was not free. I was fine with that - he however, was not and came back a short while later to hand me a signed card for one free oil change! Excellent customer service - I'm sorry I didn't get his name!!
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20 August 2017
I'd like to highlight my Sales Representative at Serra Chevrolet. David Samuels is the man! The reason I came in is because my used vehicle of seven years finally gave up. I've never shopped at a dealership or owned a new vehicle. I shopped many other manufacturers before coming to see Chevrolet. You guys were the best, hand down in every part of service. The quick greeting at the door, the clean dealership and ability to listen to what I'm looking for and find a way to get keys in my hand at an affordable rate for my income. David treated me like I was there to buy a Corvette. Great vehicle, great people and service. I received some follow up calls after purchase and have been back to visit since. David remembered me immediately. I've been bragging to all my family and friends about your dealership and some will come to see you. Thank you for an easy, friendly and quality experience. I love this vehicle.
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19 August 2017
Randy(service manager) was very kind when he accepted my car into service.
Even the phone call I made to the Service Department, prior to my arrival was a nice experience. The gentlemen that took my call was very helpful and forthcoming with the information. I didn't have to keep asking questions to "dig" for the info I was looking for.
Friendly, respectful and pleasant.
Got the job down in a reasonable amount of time w/o appointment.response / report this review -
10 May 2017
Taylor Carter was great. She listened to me and took all my needs and concerns into account. I'm so glad I met her at the door that day. Thank you for all your help.
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28 April 2017
I brought my car in for an oil change and was informed that there was a recall repair. After all repairs were complete, the service representative, Robert McClain, could not find me sitting in a waiting room adjacent to his desk! I waited 50 min and called home to find out the car was ready. After talking to two managers, it STILL took an email to the owner to get a simple apology for my lost time and an amend. One manager called to tell me that I had left the building instead of an apology. It is my feeling that this would not have happened to a man. Interestingly, the CEO of GM is a WOMAN! My husband will purchase another car - our salesman, Bob Bence, is awesome; but I will not sit in the waiting room again. I can get oil changes and recall repairs elsewhere
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25 April 2017
My experience was really great, I came in and did not believe that I could be helped , When I was approach by my sale manager he took all my worries away. It didn't matter what barriers I encounter he found a solution. Great experience!
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28 March 2017
I was taken care of right away. I felt the concerns I had were taken seriously. I feel my saleman fought to get me the very best deal possible. I love my new car and I am 100% satisfied with my choice. Everyone was very welcoming, I felt apart of a family. The place was clean and very professional looking.
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22 March 2017
The only reason I am giving this such a high rating is because my service manager that handled my car while it was there. he seemed more ethical than the dealership does. He had great customer service skills and made me feel at home. I'm more hurt at the fact that i had to go over the sales managers head to get my car fixed when i purchased it with a broken part in the headlight (certified vehicle should have been fixed before i bought it) i thought it was very dishonest of them to throw me through so many hoops and then not returning our phone calls especially since i bought the extended warranty and they wouldn't budge on price. One would think they would want repeat business. This was my first newer car from a dealership and i don't plan on purchasing another from serra.
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