Name: Suburban Chrysler Dodge Jeep Ram of Troy
Address: 1790 Maplelawn Dr, Troy, MI 48084, USA, US
Telephone: +1 248-585-8800

Suburban Chrysler Dodge Jeep Ram of Troy is a car dealer, located at 1790 Maplelawn Dr, Troy, MI 48084, USA. They can be contacted via phone at +1 248-585-8800, visit their website www.suburbanchryslerdodgejeepramoftroy.com for more detailed information.

Location :

1790 Maplelawn Dr, Troy, MI 48084, USA

Contacts :

Added by Jopie, at 03 April 2017

Monday 7:00 AM – 9:00 PM
Tuesday 7:00 AM – 6:00 PM
Wednesday 7:00 AM – 6:00 PM
Thursday 7:00 AM – 9:00 PM
Friday 7:00 AM – 6:00 PM
Saturday 8:00 AM – 5:00 PM
Sunday Closed

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Jimmy Partidge

30 November 2017

I worked with a good buddy of mine Steve! Great guy, great friendly staff, and Steve is the guy who will get you the very best of what your looking for with the perfect price! Great job everyone, and thank you for your service! Best wishes and happy holidays!
Wobbly Dobbly

15 November 2017

Dealt with/ Mike, very friendly and very thorough. Had additional products/services to offer, not pushy though. Offered pricing and sold competitive advantage of what they do for the price. Nice waiting room, reasonable turn time and my truck is in good shape. Pricing is in line, service is good and friendly, no reason not to keep coming here to maintain my vehicle.
Kayla Rice

10 November 2017

The experience I received at Suburban Troy was unforgettable. Car salesmen and dealerships get a bad name because most buyers do not trust them or get educated on buying a car. Being a first time new car buyer I can honestly say I was overwhelmed by how many different cars I was looking at, suburban Troy was my first stop to test drive a vehicle. Maria Kovach was my dealer and from the second I was in contact her about setting up an appointment until I drove away with my car I received amazing customer service. She was very informative about buying/leasing a car. She wanted to meet my needs and not push anything I wasn't able to buy. I was a bit of a tougher customer based on not knowing what car I wanted and price being my number one concern. She spent 2 hours with me pricing out different vehicles with different packages to meet my needs. Only being there for 2 hours I made a decision on a car I wanted to buy. Not test driving anything or going to another dealer. I trusted her knowledge on leasing a car. I trusted her pride in the company she worked for. I trusted her suggestion on which car to get. I don't think my experience elsewhere would have been as great. I could quite possibly 2 months later still be looking for the best deal or car to get.
Scott Jones

02 November 2017

I'll start by saying that I didn't end up leasing my vehicle through this dealership, but that has zero reflection on my awesome salesman Derrick Walker. I put Derrick through the ringer with 100's of questions, multiple test drives (including an overnight test drive), and dozens of quote requests and he was nothing short of amazing the entire time! He was patient, knowledgeable about every vehicle and trim, and most importantly he genuinely listened to my requests and offered incredibly valuable suggestions and feedback. I ultimately ended up going with a totally different brand which meant I couldn't work with Derrick to close the deal, and it actually bummed me out a lot. I was regretful in making the dissapointing phone call to Derrick when I decided to go with the other vehicle. That's when you know that your salesman was more than just that he was a consultant throughout the experience and I would HIGHLY RECOMMEND him to anyone that is looking for a Chrysler vehicle! I hope to do business with Derrick in a few years when my lease is up (if he's not the CEO of the dealership by then)! GO SEE DERRICK HE'S GREAT!
Laura Richards

18 October 2017

isappointed in the follow-up promised from the service department. I scheduled a service online via the website (2 weeks in advance), included a recall number on the request and followed up via email to the provided email to ensure the part would be available at my time of service. When I arrived, I was taken care of promptly, but wasn't informed the part wasn't available until I had been waiting for 30 minutes. My service adviser promised to order the part for me and said it would be available the following business day and that he would call me when it arrived. 2 weeks later and I've received no follow up call. Will definitely be taking my business elsewhere from now on, which is disappointing because I had a great relationship with this service adviser from a previous service appointment.
Joe Cottone

12 October 2017

Max, our salesman, was very helpful with making my wife and I aware of some of the newest technology in the car. He alerted us to certain things the car can do and showed us how to do them. The whole buying experience from start to finish was great. Thank you Max.
Jamie Pilgrim

11 October 2017

We purchased a used vehicle here back in May. Our salesman was Jeff B. He was the best used car salesman I have ever dealt with. He wasn't pushy at all and was actually very helpful in helping us find the perfect vehicle for our family. He was very patient and very laid back. The vehicle we purchased wasn't quite on the lot yet and still needed new tires put on it, so the manager, Matt, had the vehicle delivered to our doorstep the next morning (we live an hour away). There also were no rear headrests, so Matt also tracked some down and had them sent to us. They were very accommodating and helpful through this process.
William Albergo

12 September 2017

Felt like I was bothering my salesman Don Smith. Charged $300 over sticker price no matter how many times I told him it was different than what he said it was. Added on a $1000 insurance policy without even a mention of it. I've been brushed off multiple times after being told "checks in the mail" for the overcharge.

I would go to a random lot on 8 mile before going back.

UPDATE
I received my check for $300 dated the day after my negative review.

My review was prompted by having a $600 mechanic bill to replace a serpentine belt and alternator. Bought "as is" but was still disappointed to do the work so quickly.

Up to 3 stars after the prompt action following the review.
Gary Steffy

05 July 2017

I worked with Ralph Geary and had a fantastic experience. He is a great guy, easy to talk to, was understanding of what I wanted and what I was looking for. He provided me with numbers within an hour for me to look over, and handled everything so when I walked in the door we were ready to make the magic happen. He went out of his way to work around my schedule and get me in at a good time.
I drove 90 minutes to this dealership and will do it again when I decided to trade in this Jeep.
Ralph will be the only person I work with, and will recommend him to anyone looking.
Travers Todd

12 May 2017

I went to Suburban for an oil change and tire rotation. I pulled into the dealership and was immediately greeted by the service staff. The dealership placed plastic protector over the seat, and a paper mat on the floor. I left my vehicle at the dealership. I was called by the service advisor when the services were completed. I later returned to the dealership to pick up my vehicle. I went to the cashier and paid for the service. I was given the paperwork and she handed me my keys and stated the vehicle was in the lot. I walked around the lot pressing the lock button on my keyfob to locate the vehicle. I was a couple miles from the dealership when my low tire pressure light came on. My truck requires 80psi in the back tires and 60psi in the front tires. The service technician rotated my tires but did not adjust the tire pressure after the rotation. Dealership experience was great upon arrival for service, but they failed when picking up the vehicle after service was complete.
Shar Wynter

05 May 2017

Purchased a used car from this dealership and wanted to share my positive experience. I shopped around a few dealerships and the customer service and selection of cars at Troy was great. I worked with Anthony Abdullah who was a pleasure to work with. He worked patiently with me throughout the process while I made my decision. I would highly recommend him and this dealership to others. I'm loving my car so far. Thanks guys!
Tim P

30 April 2017

Doug Meyers and whomever fixed my Jeep is excellent. Went in thinking about what the problem was, ready to spend $200 on something that wouldn't fix the problem and Doug talked with me long enough to understand the issue I was having and point me in the right direction. His quote of the cost was more than I originally expected to spend but it fixed the issue and the quote was very close to the actual cost in the end. I am very happy with the service provided and the cost for such service. This is an excellent service department. Every time I've been there I've had a great experience. Mostly for oil changes but also for a few other things. No matter what it was I have never once been pressured to buy anything or service. It has always been an honest truth of what I needed, which wasn't much, thankfully. My 2011 Jeep Compass feels like it's running like new again - thank you Doug and team!
Devin Cox

16 April 2017

We had a great experience at Suburban Chrysler Dodge Jeep Ram in Troy! Great customer service, very friendly and accommodating! We worked with Ralph and we had a great relationship with him. He went out of his way to help us whenever we needed him, but wasn't too pushy in the process! Great experience overall!! And we love our 2017 Pacifica!!
Rob O

10 April 2017

My family has been purchasing/leasing vehicles from Suburban Chrysler Dodge Jeep Ram of Troy for a number of years and they have always taken great care of us. They are all extremely professional and customer service is their priority. Maria Kovach recently got me in to a new jeep and delivered not only great service, but a premium product as well. I highly recommend them to anyone and look forward to doing business with them in the future.