Everyone at this dealership are so helpful. I appreciate them always look out for the customer.
Just bought a beautiful Chrysler 300 from Rouen. Gabe helped us out on the purchase. My second vehicle purchase here.
Great experience buying a used car here. Since the vehicle had been on the lot for a few months, their offer price was already well below the average asking price for the same make/model/mileage elsewhere. The only thing I did not appreciate was, during the signing of the loan, I felt as though I was being pressured into accepting all of these extra coverages--warranties, insurance, etc., and then given a guilt trip for not accepting. There were at least half a dozen I had to turn down, and it whittled my monthly payment down by at least $40 getting rid of those. (And it is pretty much a given that these "coverages" are pretty much useless--try making a claim on them! These are nothing but pure profit for the dealer.) Sorry, but when I close on a loan, just give me the damn loan--don't push these useless coverages at me. Otherwise, no fault with the salesperson, or the rest of the dealership--it all worked out well.
They were nice that they provide a driver to drive me and my just-purchased car back home (I was a new driver)but the second day which was my first day started the car on my own, the check engine light is on. The car was fine when test driving, and now I know why it took them 3 hours to "clean the car" before they handed my the car key. I was angry enough not to check again after spending 3 hours waiting. I wonder what happened the 6 days between test driving and the pick up or during the 3hours.
Have been trying for several years to get into a lease program. Time after time I left disappointed and irritated. Finally Elizabeth Detle "The Miracle Worker" made my dreams a reality Last night with the lease of a brand new 17 Big Horn.I.Am very happy a new vehicle and a payment I can afford. Thank you Elizabeth you did what no other before you could do. I will remember, deal with the best and forget the rest ELIZABETH DETLE❤❤❤
We have always had a great experience with Rouen. Robert Graham is by far the best salesman there! Only Place i Ever send anyone who is looking for a vehicle.
Angie Carslanger is BY FAR, the most professional, compassionate, honest and personable dealers I have ever encountered while purchasing vehicles. She was able to listen to our wants/needs in a new vehicle and immediately found the vehicle we truly wanted, and at a fair price! Thank you, Angie. I will be referring anyone and everyone your way!
I drove 2 hours to buy a certified pre-owned 2017 Chrysler Pacifica and it was well worth the trip. I was able to work with their internet sales person Catie and the manager Kevin to come to a good price on the van and our trade in compared to other dealers in our area before I made the drive over to finalize everything. Once I got there, there were no surprises and I got to work with Barb to test drive the van and finalize everything. The van ended up being nicer and cleaner than any of the comparable vehicles we had found in our area up to that point. I felt everyone was very trustworthy and easy to work with through the whole process. I would refer anyone to purchase a vehicle here even if you have to drive a few hours to get there. Thanks Rouen Chrysler for leaving us with a good van, a good deal, and a good feeling about the dealership we did business with!
I was looking at buying a truck a few months ago. I saw they had some prices online for new Rams with really good incentives so I gave them a call to verify before I stopped in as I live far away from the dealership. The person on the phone said the incentives were for Chrysler employees. Since I'm not one I told them thanks but I won't be stopping in. The person on the phone then said if I stopped in he would personally meet with me and get me down to the same price as the incentives for employees. He said since they are outside of Toledo it's harder to get costumers do they offer take good deals. I scheduled a time with him and confirmed everything that he said to make sure it would be worth my time.
I went in at the scheduled time he had set up with me. They had my name on their board so I figured I would be meeting with the person i talked to on the phone. Well apparently that person was a phone sales person or a manager so when I said I was there to meet with them, I was instead paired with a random sales person.
I sat down, explained what the person on the phone said about getting me the same price as employees and the salesman told me they always say that on the phone but that there is no way they could actually get me near employee pricing. He said he hates when they do that. So after taking to him they ended up at about $10000 more than what they said on the phone so I left. Other dealers in the area has non employee pricing lower than that.
It's frustrating because I had to take up a half day and cart my whole family to the dealership all for nothing because I was told a lie on the phone. I do not plan on doing business with this dealership anytime in the near future. I ended up getting a truck at a different dealer who was actually able to be honest with me and get a good price over the phone and give me that price when I got to the dealership.
Avoid this place. Especially the service center. Took my truck in for a fuel pump. They charge $118 to diagnose it's the fuel pump. Mark said they don't wave that if they fix your vehicle. Then since fuel pump went out, my tank had moisture in it, I'd need new tank. $1300 he said, Lol I paid to have it toward down the road to Haas's Service Station. They got me running for $138 labor plus parts.
Gina was the best. And very knowledgeable about cars. She and Elizabeth were very engaged in helping us get our deal and all to be satisfied.
I dealt with the service center and I was blown away. Mark R, my service advisor was very kind and understanding. He kept me up to date on where they were at with repairs and when parts were coming in. He was super patient with me and was always willing to explain in detail when I had questions. Candi, the service manager was also great! If I called and Mark was unavailable, she was quick to help with whatever I needed! After dealing with 3 other service centers that gave me the run around, Rouen will be my go to for any future needs!