-- My review is on the service department.--
My saturn suv broke down up the road from this dealership. Knowing chevy bought out saturn before saturn shut down I decided to give them a call. I am glad I did. Talked to a helpful gentleman named Bill who walked me through a few common issues but it still didn't start. Even though it was after hours he helped me arrange a tow.
The next morning before they were even officially "open" I got a call back letting me know what was wrong with my car and how much it would cost. I gave them the okay and had a message it was ready to pick up shortly after lunch.
When I got there to pick it up I told my husband how much I had been quoted and sent him in to pay, grab keys and service report. He came out smiling from ear to ear when the actual price was nearly $200 less than the first initial quote!
Still dropped $450 on the old beasty, but that $200 saved pays my electric this month. Thank you for being courteous, helpful and professional to a young lady that was driving an ugly older car that wasn't even from your lot! You kept my family on the road. We know where to look when we upgrade.
Had my cts worked on there just over a yr ago then got a new job were I work 80 hrs a week so I haven't had a chance to call about my car acting up right after they fixed it so I called today and they tell me my computers are not under warranty witch I knew but I told them it's been acting up since they fixed it and they said well it might not be the computer now and I said bs it dies on me on the way to work and says device idle control and last time it said that u guys said it was the computer.. he said well u can bring it in but it would cost you money now for us to reflash it.question is y am I going to pay for something again that I paid $2,000 to fix in the first place
They have been nothing but great at customer service. I have purchased two cars off of Jeff DrennenI in the future!!
I have had my car for two months and the throttle body goes out. First its not covered by the warranty, and i have had to wait two days just to get the part. I am looking at an $500 repair bill and i will be missing two days of work. I know my warranty doesn't include rental car but the decent thing to do is to offer one considering I've only had the car for about two months. If this company cared about its customers they would go above and beyond to help their customers. I will never buy from them again, and I will tell others to stay away too.
Their customer service absolutely stinks I would not go there to buy a vehicle have my vehicle worked on ever again they're just act like they're too good for everybody
Last week I received excellent attention from the Service Department. While they were installing 4 new tires they diagnosed a failing wheel bearing hub. Very happy with the work that Brian completed. The front end alignment is perfect! Feels like a new truck again. Thanks!!!!
Everyone at Jeff drennens was extremely helpful. I never thought I would say this about a dealership but I ONLY get my vehicles services here now. The level of service and expertise is unmatched. I am also a local Business operator and I only resolve car issues with Jeff Drennens. I noticed most reviewers only review when its bad and I wanted to take time to tell it like it is!! Awesome Guys!!
Don't be suckered in to purchasing the car wash benefit when you buy a car. It is impossible to get this done. For working people who unfortunately need to live by a schedule, you waste your money. 2 free car washes a month, sounds like a great deal, BUT IT"S NOT. I have been able to get 2 car washes in the 10 months I have owned my new car.