About
Location :
Added by Jopie, at 09 April 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 8:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday Closed
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12 Reviews
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19 December 2017
Had an appointment for the first scheduled maintenance on a new lease. Stood around for 15 minutes before someone was able to take the keys. Was told there was a part recall and if I wanted to wait an extra hour they would replace it. After two hours in the waiting room, went back to the desk to ask how long. Was told they didn't actually have the part so they couldn't perform the recall, and that they still needed another 15-30 minutes to do the maintenance. What were they doing for those two hours then? Took another hour before it was ready, but I would've been there until closing time if I didn't speak up. My favorite employee interaction was when an older gentleman in a service uniform came into the waiting room to straighten the toys, muttering how these kids were enough to make him drink.
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12 December 2017
Helpful respectful fast service friendly staff all the way around from sales to service. I bought a truck from them and have had nothing but the run around with the Chevy dealer in Kingston I had to take it to. Kia helped us all the way to settle this Kia is a place I would recommend for their cars and staff I would double check to make sure u never have to deal with Romeo Chevrolet tho bc they are horriblly staffer, rude and have no respect at all for you
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23 October 2017
Great dealership.just leased a Kia Soul +. Everyone we worked with at the dealership was friendly, helpful and interested in making us happy. The pricing was fair and there was no high pressure sales tactics. Their follow up was great; we were even emailing with the General Manager at 10: 30 pm. Thanks again to Shane, Ron, Dave and Lucia.
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07 October 2017
Got a great brand new Kia Soul+ from this place at a great price! Cesar my sales guy and the manager were fair, honest & stayed late on a Saturday night after closing to get the car ready the same day. Plus they were able to beat my banks financing by 2% points. Love the car!
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04 October 2017
I highly recommend shopping here! My salesman Dave VanOrden was a breath of fresh air. As a female, I was looking around for a female saleswoman because of prior experiences. I can't stand those fast talking, loud talking, high pressure salesmen. This was not the case with Dave at all. Instead of trying to "sell me" he simply got to know me and just helped me. Not one time did he try to sell me ( which is what sold me). Well, the car already sold itself, but it's all about the experience for me. He has great character and shows incredible professionalism. I drove away with the white 2018 KIA Optima XE that I've had my eye on and it's a super sexy car! Everyone should check out this dealership and experience it for yourself! Even if you're not ready to buy yet- just see for yourself how nice everyone is as well as knowledgeable. Thank you Dave for all of your hard work! Many well wishes as I know you will be prosperous now and in the future.
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05 September 2017
I would first like to say what an awesome experience I had purchasing my vehicle from Romeo Kia. Don't be fooled by any of the negative reviews. Joe Mazziotto worked with me initially, providing great info and took us for the test drive. Great guy. Goes above and beyond to make you feel comfortable, and isn't pushy whatsoever! Then we worked with Eddie Torres for the financing. He was very easy to work with and again, not pushy. He got us in and out and explained everything before I signed. Thanks to Brandi as well for answering my many phone calls before making the ride up from Danbury, CT! Hats off to the guys in service for making the truck look brand new when I picked it up! I would recommend Romeo Kia to all my family and friends 10/10 times. I work in the service industry as well and know how far customer service goes, these guys are second to none! Thanks again!
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24 August 2017
Alll dealerships should be like this one!!! No pressure, no gimmicks and no typical sales pitch.. Everyone there was awesome especially Dave VanOrden who helped me through the process of buying my Kia Optima. From the moment he showed me the car to the signing of the final paperwork, not once did he ever pressure me and was nothing but helpful and genuine. The same can be said about everyone who helped me . Just a great place to buy a car from!!!
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13 June 2017
The sales staff was friendly and knowledgeable. The dealership offered me a very competitive price. I did a fair amount of research and was in contact with numerous dealers. They truly earned my business!
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11 June 2017
I was met by Bill Martini at Romeo Kia, in hopes to trade in a leased Kia Cadenza. I'm a single father with a son in college and needed to reduce my expenses so that I may continue to help my son achieve his goals. Along with Chris Green, I was met with antiquated sales tactics that were a bit worrisome. The "what can we do to make this deal happen" commenced. Bill stumbled from the beginning with repetitive questions and inaccurate information. Chris came out of his office exchanging light hearted humor and handshakes, assuring he understood my dilemma and that this was the right deal. I took delivery of the car and close to two months later I received from Kia finance a outstanding balance of 3,404.89 for excess mileage on the Kia Cadenza. At no time during the negotiation or signing of papers was I made aware of these fees. Mileage was disclosed, appraisals were done. I have leased multiple cars from top brands, GMC, VW, and previously Kia. Never have I been a victim to such deceptive practice. I will not recommend Romeo Kia and for current owners read this as a cautionary tale of what Bill Martini blatantly told as the reason I owe the monies, and I quote, " You signed the deal". I m currently seeking alternate and legal for this matter.
Day3- Day-3, I went down to the Event, which wasn't much of an event. I guess customers already know, Romeo and there misleading "Lets make a Deal Tactics " I was exercising my Freedom of speech, I was threatened that I will be sued. The amazing Kingston Police officers that showed up and protected my rights as an American, I want to thank you! Especially Officer Ryan, aces in my book. I will be at Romeo Kia, next Saturday, please please please come down and ask me questions and I will give you the facts. I suggested to Lucia Romeo that I should have brought my closing attorney and she agreed, after criticizing me for not being intelligent enough to read the contract that omitted the facts, Thanks for the tip!response / report this review -
10 June 2017
The one star is for the very nice salesman. I cannot give this dealer any stars. Lucia Romeo lied to us about the whereabouts of our contract. She told us the papers had already been filed but when I called the Hyundai Finance Company, they had not yet received the papers. She also told us she could not legally help us, which was also a lie. So I would stay away from this place.
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26 April 2017
I'm on my second lease from Romeo Kia and have found them to be exceptional to deal with. They have a very relaxed and friendly atmosphere that you don't normally see at car dealerships and they really have the customer's best interests in mind. I strongly recommend them to anyone in the market for a new or used car.
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16 April 2017
Just got my 2nd new car from this dealership. I returned because they make it easy for you to get what you need at the price you can afford. And talk about service! Eddie drove two hours to deliver the new car and pick up the old one. They do what it takes to make you happy. I know I am.
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